AT&T SB67060 T1 Installation Guide

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Preface 9Synapse Installation GuideDeskset and Cordless Handset Menu NavigationTo access items in the menus, you can either use the Navigation key to

System Configuration 99Synapse Installation Guide To set the Dial Plan: (Continued)Figure 110. Dial Plan Settings If the first few digits of an are

System Configuration 100Synapse Installation GuideDirect Inward Dial (T1 Gateway)When the system is set to Call Appearance mode, use the Direct Inward

System Configuration 101Synapse Installation Guide To set up Direct Inward Dial numbers: (Continued)Figure 112. DID Configuration, Part 1For example

System Configuration 102Synapse Installation Guide To set up Direct Inward Dial numbers: (Continued)Figure 113. DID Configuration, Part 23. As shown

System Configuration 103Synapse Installation Guide To set up Direct Inward Dial numbers: (Continued)Figure 114. DID Configuration, Part 25. Enter th

System Configuration 104Synapse Installation GuideDID AssignmentsIf you did not enable automatic assignment (see “DID Configuration” on page 100), you

System Configuration 105Synapse Installation Guide To manually assign Direct Inward Dial numbers: (Continued)Figure 116. DID Assignment on Extension

System Configuration 106Synapse Installation GuideTrunk NamingYou can name the system trunks for easier identification. For PSTN Gateways, you can ass

System Configuration 107Synapse Installation GuideTrunk Reservation (Outgoing Calls)You can reserve a PSTN telephone line or a T1 channel for an exten

System Configuration 108Synapse Installation Guide To reserve a trunk:Figure 119. Trunk Reservation1. In the Navigation Menu at left, click System S

Installation 10Synapse Installation GuideC HAPTER1INSTALLATIONThis section describes the physical installation of the Synapse devices. Each system mus

System Configuration 109Synapse Installation GuidePSTN Gateway Trunk Routing (Incoming Calls)With a PSTN Gateway, all incoming calls to a specific tel

System Configuration 110Synapse Installation GuideT1 SettingsYou can modify the settings of your T1 connection. AT&T expects that most installatio

System Configuration 111Synapse Installation Guide To configure the T1 settings: (Continued)Figure 122. T1 Settings3. Select the Clock Source for Ga

System Configuration 112Synapse Installation Guide To configure the T1 settings: (Continued)Figure 123. T1 Settings5. Select the Number of Channels.

System Configuration 113Synapse Installation Guide To configure the T1 settings: (Continued)Figure 124. T1 Settings8. Click to save any changes or

System Configuration 114Synapse Installation GuideT1 DiagnosticsYou can check the status of the T1 Gateway and select a loopback mode. Setting the loo

System Configuration 115Synapse Installation GuideATA SettingsUse the WebUI to configure the two FXS ports on the ATA. Once an ATA is connected to the

System Configuration 116Synapse Installation GuideATA FXS PortsUse the ATA Settings page to configure the two ATA FXS ports. To configure the two ATA

System Configuration 117Synapse Installation Guide To configure the two ATA FXS ports: (Continued)Figure 127. ATA Settings (Call Appearance mode sho

System Configuration 118Synapse Installation GuideFax OverviewThis section describes how to configure the optional AT&T SB67050 ATA device for fax

Installation 11Synapse Installation GuideSystem Overview1. AT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to up to four analog outs

System Configuration 119Synapse Installation GuideUsing the fax line for outgoing calls is not restricted, but the caller ID of the fax number, not th

System Configuration 120Synapse Installation GuideThe best mode for your installation depends on both your fax machine and your telephone line. In cas

System Configuration 121Synapse Installation GuideFax Settings To configure the fax settings:Figure 129. Fax Configuration1. In the Navigation Menu

System Configuration 122Synapse Installation GuideSetting Up Overhead Paging To set up external overhead paging:Figure 130. Paging Configuration1. I

System Configuration 123Synapse Installation GuideSingle-Zone Overhead PagingA single-zone overhead paging system issues a one-way broadcast to all ov

System Configuration 124Synapse Installation GuideSingle-Zone Overhead Paging DelayWhen attached to an FXS port, single-zone overhead paging may requi

System Configuration 125Synapse Installation GuideMulti-Zone Overhead PagingUnlike single-zone Paging, multi-zone Paging requires user input. In a mul

System Configuration 126Synapse Installation GuidePaging ZonesUse paging zones to set up extensions that can be paged as a group. For example, all ext

System Configuration 127Synapse Installation Guide  To create a paging zone: (Continued)Figure 137. Create Paging Zone3. Enter an appropriate name f

System Configuration 128Synapse Installation Guide To edit or delete a paging zone: Figure 138. Edit Paging Zone1. On the Paging Zones Summary page,

Installation 12Synapse Installation Guide7. AT&T SB67050 Analog Terminal Adapter (ATA - Optional) — The ATA allows the integration of non-Synapse

System Configuration 129Synapse Installation GuideConfiguring a Trunk Port (FXO) Door PhoneYou can configure a Trunk Port (FXO) door phone as describe

System Configuration 130Synapse Installation Guide To configure a trunk port (FXO) door phone (Call Appearance mode) (Continued):Figure 140. Door Ph

System Configuration 131Synapse Installation Guide To configure a trunk port (FXO) door phone (Call Appearance mode) (Continued):Figure 142. Door Ph

System Configuration 132Synapse Installation Guide To configure a trunk port (FXO) door phone (Line Appearance mode):Figure 143. Enabling Door Phone

System Configuration 133Synapse Installation Guide To configure a trunk port (FXO) door phone (Line Appearance mode) (Continued):Figure 144. Door Ph

System Configuration 134Synapse Installation GuideFigure 146. SB67020 Deskset PFKsSelect the door phone trunk from the list.

System Configuration 135Synapse Installation GuideLine Calibration ConfigurationIf your system uses Centrex lines, you must enter an outbound line pre

System Configuration 136Synapse Installation GuideUpdating DevicesNew software versions improve system functionality. All Gateways, the optional ATA,

System Configuration 137Synapse Installation Guide To automatically update all devices to the latest software version:Figure 148. Update Device1. In

System Configuration 138Synapse Installation GuideIf the automatic process does not work, you can manually upgrade a Deskset, Gateway, or ATA individu

Installation 13Synapse Installation GuideSoftware Version CompatibilitySystems with software versions 1.9.5 and later support the features described i

System Configuration 139Synapse Installation GuideUpdate the device whose IP address you used for logging into the WebUI after updating all other devi

System Configuration 140Synapse Installation Guide To manually update a device to the latest software version: (Continued)Figure 151. Upgrade Device

System Configuration 141Synapse Installation GuideProduct RegistrationIn order to keep your system up to date with the latest upgrades and ensure time

Troubleshooting 142Synapse Installation GuideC HAPTER4TROUBLESHOOTINGIf you have difficulty operating your system, try the following suggestions in th

Troubleshooting 143Synapse Installation GuideCommon Troubleshooting ProceduresFollow these procedures to resolve common issues.Resetting DevicesYou ma

Troubleshooting 144Synapse Installation GuideIf there is one Gateway in the system, but there are still Desksets connected, then only the voice prompt

Troubleshooting 145Synapse Installation GuideResolving General Functional Issues To resolve a blank screen or device that does not work at all: Ensu

Troubleshooting 146Synapse Installation Guide To resolve an incorrect system clock:If the system clock displays the wrong time, the system lacks Inte

Troubleshooting 147Synapse Installation Guide To resolve problems with a cordless device:For features or audio problems, make sure that the Deskset a

Troubleshooting 148Synapse Installation GuideResolving PSTN Gateway Audio EchoesThe SB67010 PSTN Gateway uses automatic telephone line calibration to

Installation 14Synapse Installation GuideSystem Installation OverviewFigure 6 illustrates how the Synapse system differs from conventional telephone s

Troubleshooting 149Synapse Installation Guide To resolve audio echo issues: (Continued)4. If the loss number is below 10, the system will most often

Troubleshooting 150Synapse Installation GuideResolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, e

Troubleshooting 151Synapse Installation GuideReintroducing a Deskset Into the SystemIf there are no more than 100 Desksets in the system and a Deskset

Troubleshooting 152Synapse Installation Guide To reintroduce a Deskset into the system: (Continued)3. Perform a complete factory reset to return to t

Troubleshooting 153Synapse Installation Guide To reintroduce a Deskset into the system: (Continued)4. If you backed up the Deskset settings in Step 2

Troubleshooting 154Synapse Installation GuideReintroducing a Gateway or ATA Into the SystemIf there are no more than five Gateways in the system (four

Troubleshooting 155Synapse Installation Guide To reintroduce a Gateway or ATA into the system: (Continued)4. Complete a factory reset to restore fact

Troubleshooting 156Synapse Installation GuidePower Failure Recovery ProcedureThe Synapse system automatically recovers after a power failure. The foll

Troubleshooting 157Synapse Installation GuideCheck each Deskset, Gateway, and the ATA to confirm that each has started up properly. A Deskset screen s

Troubleshooting 158Synapse Installation GuideInitial InstallationSymptom Probable Cause Corrective Action Initial InstallationThe device screen displa

Installation 15Synapse Installation GuideIf you install one SB67010 PSTN Gateway or SB67060 T1 Gateway and then one Deskset, the feedback described in

Troubleshooting 159Synapse Installation GuideDisplay MessagesSymptom Probable Cause Corrective Action Display MessagesThe Gateway screen is blank. Man

Troubleshooting 160Synapse Installation GuideThe device screen displays Synch Failed.The device synch failed when trying to connect to the system. Re

Troubleshooting 161Synapse Installation GuideThe device screen displays Synchronizing. Not enough time has elapsed. The device may display Synchroniz

Troubleshooting 162Synapse Installation GuideA Synapse device displays Host Not Found after a user attempts a software upgrade.The user attempted a so

Troubleshooting 163Synapse Installation GuideT1 Gateway IndicatorsSymptom Probable Cause Corrective Action T1 Gateway IndicatorsI cannot make or recei

Troubleshooting 164Synapse Installation GuideI cannot make or receive phone calls and the T1 Gateway RAI/LOF/LOS LED is flashing RED.The Flashing Red

Troubleshooting 165Synapse Installation GuidePSTN Gateway SetupI cannot make or receive phone calls and the T1 Gateway SYN/ACT LED is OFF and RAI/LOF/

Troubleshooting 166Synapse Installation GuideWebUIAdministrator WebUISymptom Probable Cause Corrective Action Administrator WebUIThe WebUI is unrespon

Troubleshooting 167Synapse Installation GuideThe WebUI displays “Login to target device failed.”The software version of the device you are currently l

Troubleshooting 168Synapse Installation GuideA Synapse device upgrade failed, the WebUI displays “Login to target device failed”, and the WebUI and de

Installation 16Synapse Installation GuideSystem Installation Overview with Optional Analog Terminal AdapterIf you have analog devices that you want to

Troubleshooting 169Synapse Installation Guide.Some devices did not update after using .Did not allow enough time for software to update due to a slow

Troubleshooting 170Synapse Installation GuideAn extension number was not changed correctly.That extension may have been on a call while the extension

Troubleshooting 171Synapse Installation GuideChanges I make to the T1 Settings WebUI page do not change the system.Clicking alone may not perform th

Troubleshooting 172Synapse Installation GuideSystem UpgradeSymptom Probable Cause Corrective Action System UpgradeA Synapse device becomes sluggish or

Troubleshooting 173Synapse Installation GuideUser WebUISymptom Probable Cause Corrective Action User WebUIUnable to access the WebUI Log-in page from

Troubleshooting 174Synapse Installation GuidePC/Deskset InteractionSymptom Probable Cause Corrective Action PC/Deskset InteractionInternet connection

Troubleshooting 175Synapse Installation GuideOther Deskset Features For more information about the corrective actions recommended in this troubleshoo

Troubleshooting 176Synapse Installation GuideMy Deskset soft keys have changed.The highlight bar has moved to another line on the screen. The soft ke

Troubleshooting 177Synapse Installation GuideI am unable to add an entry to Quick-Dial list.If you have an SB67030/031 Deskset, the Quick-Dial list is

Troubleshooting 178Synapse Installation GuideI am unable to locate the Cordless Handset from the SB67030/031 Deskset.The Cordless Handset’s battery is

Installation 17Synapse Installation GuideRecommended Installation Sequence1. Prepare your site for installation. See “Site Preparation” on page 32.2.

Troubleshooting 179Synapse Installation GuideSB67050 Analog Terminal AdapterGeneral TroubleshootingSymptom Probable Cause Corrective Action ATA Genera

Troubleshooting 180Synapse Installation GuideATA screen displays Synch Failed.The ATA was disconnected, then reconnected after configuration changes w

Troubleshooting 181Synapse Installation GuideMusic on Hold (MoH)Symptom Probable Cause Corrective Action ATA Music on HoldMusic on Hold (MoH) is not p

Troubleshooting 182Synapse Installation GuideMoH is not playing and the AUX IN LED is GREEN.MoH not properly configured.  Verify that the audio sourc

Troubleshooting 183Synapse Installation GuideMoH audio is too quiet, fluctuating, or dropping out.The volume on the audio source is too low or too hig

Troubleshooting 184Synapse Installation GuideOverhead Paging (OHP)OHP General TroubleshootingSymptom Probable Cause Corrective Action ATA OHP General

Troubleshooting 185Synapse Installation GuideOverhead paging (OHP) is not working. (Continued)The OHP may not be properly installed. For OHP equipmen

Troubleshooting 186Synapse Installation GuideSingle-Zone OHP Connected to AUX OUT JackSymptom Probable Cause Corrective Action ATA Single-Zone OHP to

Troubleshooting 187Synapse Installation GuideSingle-zone OHP on AUX OUT is not working and AUX OUT LED is solid RED.The OHP is configured for use, but

Troubleshooting 188Synapse Installation GuideIn single-zone paging, paging starts on Desksets before the paging starts on the OHP system.Paging delay

Installation 18Synapse Installation Guide8. Connect any analog device such as a fax machine, paging system, or door phone to the ATA. For more informa

Troubleshooting 189Synapse Installation GuideSingle-Zone OHP Connected to an FXS PortSymptom Probable Cause Corrective Action ATA Single-Zone OHP to a

Troubleshooting 190Synapse Installation GuideSingle-zone OHP on FXS is not working. (Continued)There may be a problem with the paging equipment or its

Troubleshooting 191Synapse Installation GuideSingle-zone OHP on FXS is not working and the FXS LED for the FXS port that is used for the OHP equipment

Troubleshooting 192Synapse Installation GuideMulti-Zone OHP Connected to an FXS PortSymptom Probable Cause Corrective Action ATA Multi-Zone OHP to an

Troubleshooting 193Synapse Installation GuideMulti-zone OHP is not working. (Continued)The OHP can not be paged at the same time as the Desksets. Pag

Troubleshooting 194Synapse Installation GuideMulti-zone OHP is not working and the FXS LED for the FXS port that is used for the OHP equipment is flas

Troubleshooting 195Synapse Installation GuideFax ConfigurationSymptom Probable Cause Corrective Action ATA Fax ConfigurationWhile using T.38 mode, una

Troubleshooting 196Synapse Installation GuideThe fax is not working and the FXS 1 or FXS 2 LED that corresponds to the jack you are using for connecti

Troubleshooting 197Synapse Installation GuideThe fax is not working and the FXS LED that corresponds to the jack you are using for connecting the fax

Troubleshooting 198Synapse Installation GuideUnable to make phone calls on the telephone that is part of my fax machine.System limitation.  Once an F

1Synapse Installation GuideCONTENTSPreface...

Installation 19Synapse Installation GuidePlanning Your System and Network ConfigurationThis section describes several important configuration options

Troubleshooting 199Synapse Installation GuideAnalog PhoneSymptom Probable Cause Corrective Action ATA Analog PhoneAnalog phone connected to FXS port d

Troubleshooting 200Synapse Installation GuideAnalog phone connected to FXS port does not work as expected.Analog phone is working with Synapse, but do

Troubleshooting 201Synapse Installation GuideGroup MailboxSymptom Probable Cause Corrective Action ATA Group MailboxGroup Mailbox does not work.Needs

Appendixes 202Synapse Installation GuideAPPENDIXESAppendix A: Technical SpecificationsTable 5 lists the technical specifications for the SB67010 PSTN

Appendixes 203Synapse Installation GuidePower Requirements PSTN Gateway: 5.1 V DC @ 1700 mAT1 Gateway and ATA: 12 V @ 18 WattsSB67020 and SB67030/031

Appendixes 204Synapse Installation Guide[T1] T1 Port RJ48C standard T1 interfaceThe T1 Gateway provides ITU G.168 compliant hardware-based echo cancel

Appendixes 205Synapse Installation GuideAppendix B: Default SettingsTable 6 through Table 9 list the default settings for the Synapse system, Deskset,

Appendixes 206Synapse Installation GuideDisplay First and Last Name 16 characters maximum NothingEnable Auto Attendant Scheduled, Manual, Off Manual

Appendixes 207Synapse Installation GuideTable 7. Deskset Default Settings Parameter Selection DefaultBacklight Hi, Lo, Off HiCall Forward All Target

Appendixes 208Synapse Installation GuideTable 8. [Handset] Default SettingsParameter Selection DefaultContrast 1 through 9 5Key Beeps On, Off OnRi

Installation 20Synapse Installation GuideSystems using Line Appearance mode must use PSTN Gateways only. An optional ATA is also compatible with Line

Appendixes 209Synapse Installation GuideAppendix C: Part ListsSB67010 PSTN Gateway Parts ListFigure 163 illustrates the PSTN Gateway parts.Figure 163.

Appendixes 210Synapse Installation GuideSB67060 T1 Gateway Parts ListFigure 164 illustrates the T1 Gateway parts.Figure 164. T1 Gateway Parts ListImp

Appendixes 211Synapse Installation GuideSB67020 Deskset Parts ListFigure 165 illustrates the Deskset parts.Figure 165. SB67020 Deskset Parts ListSB67

Appendixes 212Synapse Installation GuideSB67030/031 Deskset Parts ListFigure 166 illustrates the Deskset parts.Figure 166. SB67030/031 Deskset Parts

Appendixes 213Synapse Installation GuideSB67050 Analog Terminal Adapter (ATA) Parts ListFigure 167 illustrates the ATA parts.Figure 167. ATA Parts Li

Appendixes 214Synapse Installation GuideSB67040 Cordless Handset Parts ListFigure 168 illustrates the Cordless Handset parts.Figure 168. Cordless Han

Appendixes 215Synapse Installation GuideTL7600 Cordless Headset Parts ListFigure 169 illustrates the TL7600 Cordless Headset parts.Figure 169. TL7600

Appendixes 216Synapse Installation GuideAppendix D: MaintenanceAvoid Rough TreatmentHandle the unit gently. Save the original packing materials to pro

Appendixes 217Synapse Installation GuideAppendix E: Important Safety InstructionsWhen using your telephone equipment, basic safety precautions should

Appendixes 218Synapse Installation GuideUnplug this product from the wall outlet and refer servicing to an authorized service facility under the follo

Installation 21Synapse Installation Guide2. The Synapse Administrator can manually assign a static system IP address. This IP address does not change,

Appendixes 219Synapse Installation GuideAppendix F: Limited WarrantyThe AT&T brand is used under license. For customer service, repair, replacemen

Appendixes 220Synapse Installation Guide4. What is not covered by this limited warranty? This limited warranty does not cover:  PRODUCT that has been

Appendixes 221Synapse Installation Guide5. How do you get warranty service? To obtain warranty service, contact the person who installed your system.

Appendixes 222Synapse Installation Guide7. Other limitationsThis warranty is the complete and exclusive agreement between you and the manufacturer of

Glossary 223Synapse Installation GuideGLOSSARYThis glossary provides definitions that pertain to the Synapse telephone system.10/100 Ethernet Port: An

Glossary 224Synapse Installation GuideBYPASS port: An RJ-11 jack on the PSTN Gateway that allows for communication during power outages. Plug an analo

Glossary 225Synapse Installation Guidederegister: To remove the association between an SB67030/031 Deskset and a Cordless Handset or Cordless HeadsetD

Glossary 226Synapse Installation GuideEthernet: A type of computer networking technology that connects devices via Local Area Networks (LANs)Extension

Glossary 227Synapse Installation Guidehard reset: An action that restores factory default settingsHold announcement: A recorded message to play while

Glossary 228Synapse Installation Guidelink-local address: A local address used for network address creation when no external source of network address

Installation 22Synapse Installation GuideOverhead Paging OverviewYou can set up either single or multi-zone external overhead paging (OHP), as shown i

Glossary 229Synapse Installation GuideP2P (Peer-to-Peer): A telecommunication system architecture in which some resources associated with a device are

Glossary 230Synapse Installation GuideRing Group: Groups of extensions configured by the system administrator to all ring in a predetermined pattern w

Glossary 231Synapse Installation GuideT1: A digital signaling standard to transmit voice and data between devicesT.38: An analog fax protocol that enc

Installation 23Synapse Installation GuideIf your OHP is single-zone, you will have to decide whether it requires an FXS connection or an AUX OUT conne

Installation 24Synapse Installation GuideSingle-Zone OHP equipment connected to one of the FXS ports:Use this configuration to connect paging equipmen

Installation 25Synapse Installation GuideMulti-Zone PagingBroadcasts to speakers grouped into separate zones. Since the multi-zone OHP systems require

Installation 26Synapse Installation GuideVerified Overhead Paging DevicesTable 3 lists OHP systems that have been demonstrated to work with the Synaps

Installation 27Synapse Installation GuideDoor Phones OverviewDoor phones and their associated door-entry mechanisms have become a common accessory in

Installation 28Synapse Installation GuideTrunk Port (FXO) Door Phone SupportA Trunk Port (FXO) door phone can be connected to any one of the four Line

2Synapse Installation GuideGateway and ATA Placement...

Installation 29Synapse Installation GuideTested Door Phone ModelsTable 4 lists door phones that have been demonstrated to work with the Synapse System

Installation 30Synapse Installation GuideConnecting Analog Devices to the ATAThe ATA allows you to attach the following analog devices to the ports an

Installation 31Synapse Installation Guide Loud RingersLoud Ringer devices must be connected to an FXS port assigned as Voice (default setting). Loud

Installation 32Synapse Installation GuideSite PreparationThis section describes how to prepare your site for a successful Synapse system installation.

Installation 33Synapse Installation GuidePlacement ConsiderationsAvoid placing any Synapse component too close to the following: Communication device

Installation 34Synapse Installation GuideOther PreparationsBefore installing the Gateway and Desksets, the following preparations may need to be taken

Installation 35Synapse Installation GuideAssigning Telephone Lines and ExtensionsThis section discusses various telephone line configuration issues to

Installation 36Synapse Installation GuideATA Fax Line ConfigurationTo support fax on the Synapse system, you should consider where the fax is, and whi

Installation 37Synapse Installation GuideGateway and ATA PlacementYou can place the Gateway or ATA on a tabletop, mount it into a standard 19-inch met

Installation 38Synapse Installation GuideWall Mounting To mount the Gateway or ATA to a wall:Figure 17. Gateway Wall MountingYou can mount the Gatew

3Synapse Installation GuideDeskset IP Settings...

Installation 39Synapse Installation GuideGroundingThe SB67010 PSTN Gateway, the SB67060 T1 Gateway, and the SB67050 Analog Terminal Adapter must be co

Installation 40Synapse Installation Guide To ground the Gateway or ATA:1. Acquire a grounding cable of 18 AWG or greater gauge. For the PSTN Gateway,

Installation 41Synapse Installation GuideGateway Installation To install the Gateway:1. Install a Gateway first. Plug the AC plug into an electrical

Installation 42Synapse Installation Guide To install the Gateway: (Continued)Figure 21. SynchronizedThe Gateway takes about a minute to power up.Aft

Installation 43Synapse Installation Guide To connect the PSTN Gateway telephone lines:1. Remove the plastic covers from the Gateway PSTN (telephone)

Installation 44Synapse Installation Guide[ To connect the T1 Gateway T1 cable: Plug the black T1 cable into the Gateway T1 Port, as shown in Figure 2

Installation 45Synapse Installation GuideDeskset InstallationFigure 25 identifies the features on the bottom and side of the Deskset. You can install

Installation 46Synapse Installation GuideTo attach the Desktop Stand for desktop installation:Figure 26. Deskset Stand OptionsFigure 27. Deskset Sta

Installation 47Synapse Installation Guide To rotate the Handset tab for wall and Deskset Option 2 installation:Figure 29. Handset Tab1. Press the sw

Installation 48Synapse Installation Guide To connect the Cat.-5 LAN cable to the Deskset: With a PC:If there is a networked computer and no extra Et

4Synapse Installation GuideTroubleshooting...

Installation 49Synapse Installation Guide To connect the Cat.-5 Ethernet cable to the Deskset: (Continued) Without a PC:If the Deskset has a dedica

Installation 50Synapse Installation Guide To install the Deskset on a wall:Figure 34. Deskset Wall Mount1. Plug the Ethernet cable into the port on

Installation 51Synapse Installation Guide To connect the corded handset and an optional corded headset:Figure 35. Handset Cord ConnectionFigure 36.

Installation 52Synapse Installation GuideSB67050 ATA Installation To install the ATA:1. After installing at least one Deskset, plug the AC plug into

Installation 53Synapse Installation GuideConnecting Analog Telephones To install analog telephones:1. Remove the plastic covers from the FXS 1 and FX

Installation 54Synapse Installation GuideConnecting a Fax Machine To install a fax machine:1. Remove the plastic covers from the FXS 1 or FXS 2 (tele

Installation 55Synapse Installation GuideConnecting an Overhead Paging System (OHP)A Single Zone or Multi-Zone system can be integrated into an existi

Installation 56Synapse Installation Guide To install an overhead paging system:1. Remove the plastic cover from the FXS 1 or FXS 2 port to be used on

Installation 57Synapse Installation GuideConnecting a Music on Hold Source To install a music on hold source:1. Use the supplied Auxiliary Audio Cabl

Installation 58Synapse Installation GuideSB67040 Cordless Handset InstallationCharger InstallationPlace the Handset in the charger when not in use. T

5Synapse Installation GuideSB67060 T1 Gateway Parts List ...

Installation 59Synapse Installation GuideBattery InstallationThe Handset uses a rechargeable 2.4v nickel-metal hydride cell (NiMH) battery pack. To i

Installation 60Synapse Installation GuideBattery ChargingCharge the Handset battery for at least 16 hours before use. When fully charged, the Handset

Installation 61Synapse Installation GuideTL7600 Cordless Headset InstallationCharger InstallationThe TL7600 Cordless Headset requires registration to

Installation 62Synapse Installation GuideBattery InstallationInstall the battery as shown below. For optimal performance, charge the Headset battery f

Installation 63Synapse Installation GuideBattery ChargingAfter installing the battery, charge the Headset by placing it in the Headset charger as show

Synapse Installation GuideGetting Started 64 C HAPTER2GETTING STARTEDThis chapter gets you started with configuring the Synapse system from the devic

Getting Started 65Synapse Installation GuidePSTN Gateway FeaturesFigure 55 illustrates the PSTN Gateway features and connections.Figure 55. PSTN Gate

Getting Started 66Synapse Installation GuideFigure 56 provides an illustration and description of the PSTN Gateway front panel.Figure 56. PSTN Gatewa

Getting Started 67Synapse Installation GuideT1 Gateway FeaturesFigure 57 illustrates the T1 Gateway features and connections.Figure 57. T1 Gateway Fe

Getting Started 68Synapse Installation GuideFigure 58 provides an illustration and description of the T1 Gateway front panel..Figure 58. T1 Gateway F

Synapse Installation GuidePreface 6 PREFACEThis Installation Guide provides instructions for installing and setting up your Synapse system with softw

Getting Started 69Synapse Installation GuideGateway Front Panel InterfaceYou can access basic information and perform some configuration tasks using t

Getting Started 70Synapse Installation GuideFigure 60. Gateway Menu Screens Press the key to highlight an entry, as shown in Figure 60, then press

Getting Started 71Synapse Installation GuideGateway ConfigurationFigure 61. Gateway ConfigurationPress / in the Gateway Main menu until Configurati

Getting Started 72Synapse Installation GuideUpgrade Gateway SoftwareIf you have system settings that you want to retain, back up the settings before u

Getting Started 73Synapse Installation Guide To upgrade the Gateway software to the latest version: (Continued)Figure 63. Downloading Software3. If

Getting Started 74Synapse Installation GuideATA FeaturesWhen the ATA is first connected to your LAN, the two FXS ports are configured as POTS phone li

Getting Started 75Synapse Installation GuideFigure 65 provides an illustration and description of the ATA front panel.Figure 65. ATA Front Panel Desc

Getting Started 76Synapse Installation GuideATA Front Panel InterfaceYou can access basic information and perform some configuration tasks using the A

Getting Started 77Synapse Installation GuideATA ConfigurationFigure 68. ATA ConfigurationPress / in the ATA Main menu until Configuration is highli

Getting Started 78Synapse Installation GuideUpgrade ATA SoftwareIf you have system settings that you want to retain, back up the settings before upgra

Preface 7Synapse Installation GuideTopic NavigationThis guide allows easy navigation between topics and the ability to return to your original topic.

Getting Started 79Synapse Installation Guide To upgrade the ATA software to the latest version: (Continued)Figure 70. Downloading Software3. If new

Getting Started 80Synapse Installation GuideResetting DevicesYou may need to manually restart a device or return a device to factory defaults (see “Ap

Getting Started 81Synapse Installation GuideFigure 71. PSTN Gateway Reset ButtonFigure 72. Deskset Reset ButtonDC 5.1VLINE 1LINE 2 LINE 3 LINE 4 BYP

Getting Started 82Synapse Installation GuideDeskset IP SettingsSynapse system devices are connected to a LAN so they can communicate with each other.

Getting Started 83Synapse Installation Guide To set the IP Configuration:Figure 75. 030/031 IP Configuration - StaticFigure 76. 030/031 IP Configur

Getting Started 84Synapse Installation GuideSet/Edit Static IPIf your business requires a static IP address, contact your network administrator. To s

Getting Started 85Synapse Installation GuideIP StatusThis screen is for informational purposes only. To view the IP status:Figure 84. 030/031 IP Set

Getting Started 86Synapse Installation GuideUpgrade Deskset Software To access the Deskset Software Upgrade feature:Figure 90. 030/031 Software Upgr

Getting Started 87Synapse Installation Guide To access the Deskset Software Upgrade feature: (Continued)Figure 95. 030/031 No New VersionFigure 96.

Synapse Installation GuideSystem Configuration 88 C HAPTER3SYSTEM CONFIGURATIONThe WebUI consists of web pages with editable settings that allow you

Preface 8Synapse Installation GuideText ConventionsTable 1 lists text formats and their uses.Table 1. Description of Text ConventionsText Format Desc

System Configuration 89Synapse Installation GuideThe Web User Interface (WebUI)The WebUI settings in this chapter are provided to enable you to commis

System Configuration 90Synapse Installation GuideWebUI Overview.If two Synapse devices are connected to the LAN, and as long as one Synapse device is

System Configuration 91Synapse Installation GuideLog in as Administrator To access the browser interface and log in:Figure 101. 030/031 Deskset Info

System Configuration 92Synapse Installation Guide.  To access the browser interface and log in: (Continued)Figure 104. Login6. Enter admin in the Lo

System Configuration 93Synapse Installation GuideError HandlingIf you type an invalid value into one of the WebUI fields and click , the page is not

System Configuration 94Synapse Installation GuideSystem SettingsWhen making changes to the System Settings through the WebUI, ensure that no one is us

System Configuration 95Synapse Installation GuideSetting Line Appearance ModeBy default, the Synapse system starts up in Call Appearance mode. If you

System Configuration 96Synapse Installation GuideDial Plan SettingsYou can set up extension numbers for the Synapse system as either three- or four-di

System Configuration 97Synapse Installation Guide To set the Dial Plan: (Continued)Figure 108. Dial Plan Settings3. Select the Default Phone Extensi

System Configuration 98Synapse Installation Guide To set the Dial Plan: (Continued)Figure 109. Dial Plan Settings If the PSTN Trunk Prefix is set t