AT&T SB67060 T1 Installation Guide download pdf (Page 174)

Troubleshooting 173

Synapse Installation Guide

User WebUI

Symptom Probable Cause Corrective Action User WebUI

Unable to access the WebUI

Log-in page from my

computer.

The computer is not

connected to the same

subnet (network) as the

Deskset, and the subnets are

not set up to communicate.

 Verify the IP address. You must correctly enter the IP

address of your Deskset into your Internet browser’s

address bar. At the Deskset, press MENU –> 4 to see the

IP address displayed in the third line of the information.

 Ensure that there is an Ethernet cable attached to

Network port on the Deskset and to the LAN. If a PC at

the same workstation is sharing the LAN connection,

attach an Ethernet cable to your computer’s Ethernet port

and to the PC port on the back of the Deskset.

 Confirm that your computer and your Deskset are on the

same subnet so that they can talk to each other. Check

that the first three sections of each IP address are the

same. If they are not, they may not be connected to the

same subnet. Contact the installer; the subnets may not

be set up to communicate.

The local address, rather

than the network IP address,

was used in the address line

of the browser.

 Use the network IP address assigned through DHCP or

manually in the address bar of the browser.

Changes made to System

Configuration from the

WebUI are not saved.

must be clicked on

each page to confirm the

changes.

 Click on each page to confirm the changes.

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AT&T SB67060 T1 Installation Guide Page 174