Troubleshooting 161
Synapse Installation Guide
The device screen displays
Synchronizing.
Not enough time has
elapsed.
The device may display Synchronizing for a few seconds.
This is normal and does not indicate a problem.
This device is the first
Synapse device on the
network.
Connect another Synapse device to the network.
The devices are on different
subnets.
If you use static IP addresses, ensure that the first three
octets of the device IP address matches the IP addresses
of the other system devices. See “Network Requirements”
on page 32.
The device may have been
configured on another
network.
Power cycle the Deskset by unplugging the power cord
and plugging it back in.
If power cycling does not work, back up your Deskset and
reset to factory defaults.
a. Back up the Deskset. See “Reintroducing a Deskset
Into the System” on page 151.
b. Unplug the LAN cable
c. Press the RESET button for at least five seconds.
d. Restore your settings after the Deskset restarts.
Deskset cannot make or
receive phone calls and the
Deskset screen displays
Synchronizing.
The Deskset may have an
incompatible software
version.
Log in to the WebUI using the IP address of the Deskset
and update the software. See “Updating Devices” on
page 136.
Symptom Probable Cause Corrective Action Display Messages
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