AT&T SB67060 T1 Installation Guide Page 173
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- TROUBLESHOOTING
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Troubleshooting 172
Synapse Installation Guide
System Upgrade
Symptom Probable Cause Corrective Action System Upgrade
A Synapse device becomes
sluggish or unresponsive
during or immediately after
software upgrade.
Cannot connect to AT&T
server or the device
encountered an unexpected
problem.
Disconnect the power to the device, wait a few minutes,
then reconnect the power and try the upgrade process
again.
During device upgrade one
of the following messages
appears: “UNKNOWN ERROR
Current image version” or
“UNKNOWN ERROR”.
A communication error
between the devices and the
server.
If this failure occurred after clicking ,
power cycle each device that did not get upgraded.
Unplug the power cord and plug it back in. As each device
reboots, it automatically updates (if it detects updated
software in the system).
Wait 30 minutes to allow for the device to update. If the
system has a very low bandwidth Internet connection, it
may take up to 4 hours.
If this failure occurred during a manual single-device
update, power cycle the device that did not get upgraded.
Unplug the power cord and plug it back in. As the device
reboots, it automatically updates (if it detects updated
software in the system).
- Installation Guide 1
- Using This Guide 7
- Topic Navigation 8
- Text Conventions 9
- Additional Documentation 10
- C HAPTER 11
- System Overview 12
- 6:9HU 14
- ):9 HU= 14
- 'HYLFH,QIR 14
- System Installation Overview 15
- About Modes of Operation 20
- IP Addresses and Connectivity 21
- Extension Assignments 22
- Overhead Paging Overview 23
- 1 (888) 916-2007. In Canada 27
- Door Phones Overview 28
- Tested Door Phone Models 30
- Network Requirements 33
- Placement Considerations 34
- Power Considerations 34
- Other Preparations 35
- PSTN Gateway 36
- T1 Gateway 36
- ATA Fax Line Configuration 37
- Rack Mounting 38
- Wall Mounting 39
- Grounding 40
- Gateway Installation 42
- Deskset Installation 46
- SB67050 ATA Installation 53
- Connecting Analog Telephones 54
- Connecting a Fax Machine 55
- Charger Installation 59
- Battery Installation 60
- 12:00a Jan. 0012:00a Jan. 00 60
- Place in charger 60
- Battery Charging 61
- 30)(% 65
- 3671/LQHV 65
- 6\QFKURQL]HG 65
- ,3 65
- PSTN Gateway Features 66
- T1 Gateway Features 68
- Gateway Front Panel Interface 70
- Gateway Configuration 72
- Upgrade Gateway Software 73
- ATA Features 75
- ATA Front Panel Interface 77
- ATA Configuration 78
- Upgrade ATA Software 79
- Deskset IP Settings 83
- Set/Edit Static IP 85
- IP Status 86
- Upgrade Deskset Software 87
- ,3$GGUHVV 91
- 91
- 'HVNVHW,QIRUPDWLRQ 91
- Log in as Administrator 92
- Error Handling 94
- System Settings 95
- Setting Line Appearance Mode 96
- Dial Plan Settings 97
- Synapse Installation Guide 100
- DID Configuration 101
- DID Assignments 105
- Trunk Naming 107
- T1 Settings 111
- T1 Diagnostics 115
- ATA Settings 116
- ATA FXS Ports 117
- Fax Overview 119
- Fax Configuration 120
- Fax Settings 122
- Setting Up Overhead Paging 123
- Single-Zone Overhead Paging 124
- Multi-Zone Overhead Paging 126
- Paging Zones 127
- Updating Devices 137
- Product Registration 142
- Resetting Devices 144
- Wed Sep 08 11:09AM 158
- 3 New Mis s ed Calls 158
- 2 New Messages 158
- Initial Installation 159
- Display Messages 160
- 1 (888) 883-2474 163
- T1 Gateway Indicators 164
- PSTN Gateway Setup 166
- Administrator WebUI 167
- System Upgrade 173
- User WebUI 174
- PC/Deskset Interaction 175
- Other Deskset Features 176
- General Troubleshooting 180
- Music on Hold (MoH) 182
- Overhead Paging (OHP) 185
- Analog Phone 200
- Group Mailbox 202
- PPENDIXES 203
- Appendix B: Default Settings 206
- Appendix C: Part Lists 210
- SB67060 T1 Gateway Parts List 211
- SB67020 Deskset Parts List 212
- Appendix D: Maintenance 217
- Appendix F: Limited Warranty 220
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