AT&T SB67060 T1 Installation Guide Page 172

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Troubleshooting 171
Synapse Installation Guide
Changes I make to the T1
Settings WebUI page do not
change the system.
Clicking alone may
not perform the needed
reset of the T1 Gateway.
After you make changes to the T1 Settings WebUI page
and click , press the T1 Gateway RESET button for
less than five seconds or remove and restore AC power to
the T1 Gateway.
Changes made to System
Configuration from the
WebUI are not saved.
More than one person is
using the WebUI to change
System Configuration at the
same time.
Make sure only one person logs on as the administrator
at a time.
must be clicked on
each page to confirm the
changes.
Click on each page to confirm the changes.
Prompt created for Auto
Attendant menu or Hold
Announcement is not saved.
You must hang up the
extension before saving the
recording.
After recording a prompt for an Auto Attendant menu or
for the Hold Announcement, hang up the extension before
clicking in the WebUI.
I cannot record a Hold
Announcement or an Auto
Attendant prompt.
Calls to the extension you
want to use may be
immediately forwarded.
Choose an extension that is not set up to automatically
forward calls.
My hold announcement is cut
off.
Hold announcements in later
versions of Synapse are
limited to two minutes.
Record your hold announcement again. Keep it under two
minutes in length.
Symptom Probable Cause Corrective Action Administrator WebUI
Pressing the RESET button for more than five
seconds will erase all data and settings.
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