AT&T SB67060 T1 Installation Guide download pdf (Page 197)

Troubleshooting 196

Synapse Installation Guide

The fax is not working and

the FXS 1 or FXS 2 LED that

corresponds to the jack you

are using for connecting the

fax machine is OFF when the

fax is attempting to send or

receive a fax.

The Gateway and the fax are

not communicating.

 Verify the connection between the FXS port and your fax

machine. For background information and configuration

instructions, see “Overhead Paging Overview” on

page 22.

 Verify the fax configuration on the WebUI:

a. Log in to the WebUI as administrator, click

System Settings, then Fax Configuration.

b. Verify that Fax is set to Enable and that Fax Mode

is set to the appropriate setting. See “Fax Overview”

on page 118.

c. Verify that Fax Destination is set to the appropriate

ATA FXS port and that the fax machine is physically

connected to that jack.

d. Verify that

Fax Line

is set to the correct Gateway line.

Verify that the physical outside line on which incoming

faxes are received is connected to the chosen

Fax

Line

on the Gateway. If not, outgoing faxes will work

but incoming faxes will be directed to the Auto

Attendant instead of being directed to the fax.

e. Click .

f. Make sure the fax machine has power and is

turned on.

The fax is not working and

the FXS LED that corresponds

to the jack you are using for

connecting the fax machine is

solid

GREEN

The FXS port is configured for

fax, and a phone connected

to the FXS port is off hook.

 Verify the fax machine settings.

Symptom Probable Cause Corrective Action ATA Fax Configuration

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AT&T SB67060 T1 Installation Guide Page 197

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