AT&T SB67060 T1 Installation Guide Page 144
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting 143
Synapse Installation Guide
Common Troubleshooting Procedures
Follow these procedures to resolve common issues.
Resetting Devices
You may need to manually restart a device or return a device to factory defaults (see “Appendix B: Default Settings” on page 205).
To reset a device, press the RESET button shown in Figure 154 on page 144 and Figure 155 on page 144 by inserting a pen or
paper clip into the hole and applying pressure to the button. The T1 Gateway and ATA (not shown) have a RESET button in the
same front-panel location as the PSTN Gateway. Although Figure 155 on page 144 shows the SB67030 Deskset, the SB67020
Deskset reset button is in the same location.
To restart the device without losing any custom settings, press the RESET button for less than five seconds. You can get the same
result by disconnecting and reconnecting power to the device. You can restart the device if the device does not respond or fails
to synchronize with the system.
To completely reset the device to factory defaults, unplug the LAN cable and press the RESET button for more than five seconds.
You might do this if the device is not synchronized or you want to reset the IP address settings to Auto (DHCP). Any static IP
configurations are lost.
When resetting a Deskset to factory defaults, the system configuration (the user settings and Personal directory) and Voicemail
messages, Call Log, and the Redial list are all deleted. You can use this complete reset when assigning Desksets to new users. If
you do not disconnect the LAN cable before pressing the RESET button, the extension number is retained. During the reset, any
PC connected to the Deskset PC port momentarily loses network connectivity.
To reset the entire system to factory defaults and completely clear the system of all settings (Auto Attendant, Ring
Groups, hold message, and System Directory) and Voicemail messages, unplug the LAN cables from all devices and press
the RESET button for more than five seconds on each device. Then reconnect all devices to the LAN.
- Installation Guide 1
- Using This Guide 7
- Topic Navigation 8
- Text Conventions 9
- Additional Documentation 10
- C HAPTER 11
- System Overview 12
- 6:9HU 14
- ):9 HU= 14
- 'HYLFH,QIR 14
- System Installation Overview 15
- About Modes of Operation 20
- IP Addresses and Connectivity 21
- Extension Assignments 22
- Overhead Paging Overview 23
- 1 (888) 916-2007. In Canada 27
- Door Phones Overview 28
- Tested Door Phone Models 30
- Network Requirements 33
- Placement Considerations 34
- Power Considerations 34
- Other Preparations 35
- PSTN Gateway 36
- T1 Gateway 36
- ATA Fax Line Configuration 37
- Rack Mounting 38
- Wall Mounting 39
- Grounding 40
- Gateway Installation 42
- Deskset Installation 46
- SB67050 ATA Installation 53
- Connecting Analog Telephones 54
- Connecting a Fax Machine 55
- Charger Installation 59
- Battery Installation 60
- 12:00a Jan. 0012:00a Jan. 00 60
- Place in charger 60
- Battery Charging 61
- 30)(% 65
- 3671/LQHV 65
- 6\QFKURQL]HG 65
- ,3 65
- PSTN Gateway Features 66
- T1 Gateway Features 68
- Gateway Front Panel Interface 70
- Gateway Configuration 72
- Upgrade Gateway Software 73
- ATA Features 75
- ATA Front Panel Interface 77
- ATA Configuration 78
- Upgrade ATA Software 79
- Deskset IP Settings 83
- Set/Edit Static IP 85
- IP Status 86
- Upgrade Deskset Software 87
- ,3$GGUHVV 91
- 91
- 'HVNVHW,QIRUPDWLRQ 91
- Log in as Administrator 92
- Error Handling 94
- System Settings 95
- Setting Line Appearance Mode 96
- Dial Plan Settings 97
- Synapse Installation Guide 100
- DID Configuration 101
- DID Assignments 105
- Trunk Naming 107
- T1 Settings 111
- T1 Diagnostics 115
- ATA Settings 116
- ATA FXS Ports 117
- Fax Overview 119
- Fax Configuration 120
- Fax Settings 122
- Setting Up Overhead Paging 123
- Single-Zone Overhead Paging 124
- Multi-Zone Overhead Paging 126
- Paging Zones 127
- Updating Devices 137
- Product Registration 142
- Resetting Devices 144
- Wed Sep 08 11:09AM 158
- 3 New Mis s ed Calls 158
- 2 New Messages 158
- Initial Installation 159
- Display Messages 160
- 1 (888) 883-2474 163
- T1 Gateway Indicators 164
- PSTN Gateway Setup 166
- Administrator WebUI 167
- System Upgrade 173
- User WebUI 174
- PC/Deskset Interaction 175
- Other Deskset Features 176
- General Troubleshooting 180
- Music on Hold (MoH) 182
- Overhead Paging (OHP) 185
- Analog Phone 200
- Group Mailbox 202
- PPENDIXES 203
- Appendix B: Default Settings 206
- Appendix C: Part Lists 210
- SB67060 T1 Gateway Parts List 211
- SB67020 Deskset Parts List 212
- Appendix D: Maintenance 217
- Appendix F: Limited Warranty 220
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