AT&T SB67060 T1 Installation Guide download pdf (Page 196)

Troubleshooting 195

Synapse Installation Guide

Fax Configuration

Symptom Probable Cause Corrective Action ATA Fax Configuration

While using T.38 mode,

unable to receive faxes or

having persistent fax

transmission failures.

Incompatible Fax Mode

setting.

 Change the Fax Mode setting:

a. Log in to the WebUI as administrator, click

System Settings, then Fax Configuration.

b. Set Fax Mode to G.711.

c. Click .

While using T.38 mode, fax

usually works with

occasional failures.

Network impairment issues.

 Resend the fax later or use the fax machine’s

retransmission feature.

While using G.711 mode, fax

usually works with

occasional failures.

Network impairment issues.

 Resend the fax later or use the fax machine’s

retransmission feature.

 If the above does not work, try changing the Fax Mode

setting.

a. Log in to the WebUI as administrator, click

System Settings, then Fax Configuration.

b. Set Fax Mode to T.38.

c. Click .

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