AT&T SB67060 T1 Installation Guide download pdf (Page 176)

Troubleshooting 175

Synapse Installation Guide

Other Deskset Features

For more information about the corrective actions recommended in this troubleshooting section, see the SB67030/031

Deskset and Accessories User’s Guide and SB67020 Deskset User’s Guide at

www.telephones.att.com/

synapseguides.

Symptom Probable Cause Corrective Action Other Deskset Features

Other Desksets do not

appear in the extension list.

The Deskset is not connected

to the same subnet as the

other Desksets.

 Verify that the first two sections of the IP address (the

portion before the second “dot”) match the IP addresses

of the other Desksets or that the subnets are set up to

communicate with each other. Press MENU –> 4 at a

Deskset to find the IP address.

 If the other Desksets have been assigned static IP

addresses, you may have to assign your Deskset a static

IP address to match the other Desksets.

I am unable to record a

greeting.

The selected Deskset is set

up to forward all calls.

 Select a different Deskset to record the greeting.

 Disable the call forwarding on the selected Deskset. Press

[030/031] or MENU –> 1 –> 6 [020].

There is no key so I

cannot forward messages to

Distribution list.

The key is not

present unless the

Distribution List feature is

enabled and the extension

user created at least one

Distribution List.

 Log in to the WebUI as a user and click

Voicemail Distribution. Enable Voicemail Distribution,

and create one or more Distribution Lists.

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AT&T SB67060 T1 Installation Guide Page 176