AT&T SB67060 T1 Installation Guide download pdf (Page 152)

Troubleshooting 151

Synapse Installation Guide

Reintroducing a Deskset Into the System

If there are no more than 100 Desksets in the system and a Deskset screen displays Synch Failed or Synchronizing for a long

time, you may need to remove the Deskset from the system and reintroduce it. This problem may have been caused by a network

disruption, the Deskset having been part of a different network, or by an AC power failure.

 To reintroduce a Deskset into the system:

1. Ensure that the Deskset is connected to the same LAN subnet as other system Gateways and Desksets. Ensure that the

PC you will use to access the WebUI is either on the same subnet as Synapse, or that the PC subnet can communicate

with the Synapse subnet. Devices on the same subnet generally share the first three octets of their IP addresses. If the

subnets are different, contact your installer.

2. If you want to retain the programming for a problem Deskset, back up the Deskset.

a. Log in to the WebUI as administrator on the problem Deskset. Click Device Management, then Back up/Restore,

and then Extension Settings in the Navigation Menu at left.

b. Select the extension from the Select Extension to Back up drop-down list, and click to save the

file to a specified location on your computer. You will need to locate and retrieve this file later, so make sure you

remember where you saved it. The default file name will be in the format:

backup_ds_[extension number]_[year]-[month]-[day]_[time].cfg.

If you back up the same extension less than one minute after creating the backup, you may overwrite the earlier backup

file.

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AT&T SB67060 T1 Installation Guide Page 152