Troubleshooting 199
Synapse Installation Guide
Analog Phone
Symptom Probable Cause Corrective Action ATA Analog Phone
Analog phone connected to
FXS port does not work as
expected.
The WebUI configuration is
incorrect.
Verify that your telephone is connected to FXS 1 or FXS 2.
If not, plug it in, or change the analog telephone
configuration in the WebUI. Verify that your phone is
connected to the correct FXS port and that phone is
powered on.
a. Log in to the WebUI as administrator, click
ATA Settings.
b. Verify that the desired FXS port has a Voice
assignment. If not, try connecting the analog
telephone to the other FXS port or disable the other
assignment. Voice is the default setting when no
other assignments are enabled:
If the desired FXS port is assigned to Fax:
a. Click System Settings, then
Fax
Configuration.
b. Set Fax to Disable.
c. Click .
If the desired FXS port is configured for
Overhead Paging:
a. Click System Settings, then Overhead Paging.
b. Set Paging to Disable.
c. Click .
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