AT&T MERLIN LEGEND Communications System Key System Planning Forms Errata Instruction Manual Page 8
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MERLIN LEGEND Communications System Release 5.0
System Planning
555-650-112
Issue 1
June 1997
Contents
Page viii
System Speed Dial Codes 5-40
■ Creating Data Hunt Groups 5-41
Guidelines 5-41
■ Digital Data/Video Stations 5-43
6 Modifications 6-1
■ Preparation 6-1
■ Adding to the System 6-2
7 Upgrading 7-1
■ Upgrading to Release 5.0 7-2
Upgrade Overview 7-2
Compatibility 7-2
■ Release 5.0 Forms 7-4
A Customer Support Information A-1
■ Support Telephone Number A-1
■ Federal Communications Commission
(FCC) Electromagnetic Interference Information A-1
■ Canadian Department of Communications (DOC)
Interference Information A-2
■ FCC Notification and Repair Information A-2
■ Installation and Operational Procedures A-4
■ DOC Notification and Repair Information A-6
■ Renseignements sur la notification du ministère des
Communications du Canada et la réparation A-7
■ Security of Your System: Preventing Toll Fraud A-9
■ Toll Fraud Prevention A-11
Physical Security, Social Engineering, and
General Security Measures A-11
Security Risks Associated with Transferring
through Voice Messaging Systems A-12
Security Risks Associated with the Automated
Attendant Feature of Voice Messaging Systems A-14
Security Risks Associated with the Remote
Access Feature A-15
■ Other Security Hints A-17
Educating Users A-17
Educating Operators A-18
Detecting Toll Fraud A-18
- MERLIN LEGEND 1
- Communications System 1
- Release 5.0 1
- System Planning 1
- All Rights Reserved Issue 1 2
- Printed in USA June 1997 2
- Contents 3
- 1 Before You Begin 1-1 4
- 3 Lines/Trunks 3-1 5
- 4 Features 4-1 6
- 5 Data Communications 5-1 7
- 6 Modifications 6-1 8
- 7 Upgrading 7-1 8
- Page ix 9
- 555-650-112 10
- June 1997 10
- Page xi 11
- SAVE THESE INSTRUCTIONS 12
- Release 4.1 Enhancements 0 13
- Forward on Busy 0 14
- Release 4.2 Enhancements 0 15
- LEGEND Reporter Application 0 16
- MERLIN LEGEND Reporter 0 17
- Maintenance Enhancements 0 17
- Release 5.0 Enhancements 0 18
- Screen Pop 0 19
- SECURITYlALERT: 20
- Group Calling Enhancements 0 20
- Most Idle Hunt Type 0 20
- HotLine Feature 0 20
- Delay Announcement Devices 0 21
- MLX-5 and MLX-5D Telephones 0 22
- Prior Releases: Features and 23
- Enhancements 0 23
- Appendix A, ‘‘ 24
- Release 4.0 Enhancements 0 26
- Support for T1 Switched 56 27
- Digital Data Transmission 0 27
- Forwarding Delay Option 0 27
- Time-Based Option for 28
- Overflow on Calling Group 0 28
- About This Book 29
- Terms and Conventions Used 0 30
- Typographical Conventions 0 31
- Security 0 32
- Related Documents 0 33
- How to Comment on This Book 0 34
- Title: System Planning 35
- THIS FORM MAY BE PHOTOCOPIED 35
- Before You Begin 37
- Confirming the Location of 38
- Grounding Requirements 1 40
- Applications 1 41
- Obtaining Telephone Company 45
- Information 1 45
- Obtaining User Information 1 46
- Obtaining a Floor Plan 1 48
- Figure 1-2. Sample Floor Plan 49
- Control Unit Configuration 51
- Capacity for Lines/Trunks 2 52
- Capacity for Extensions 2 52
- Recording System Operating 57
- Conditions 2 57
- System Mode 2 58
- Language Selection 2 59
- Automatic Maintenance Busy 2 59
- Set System Date 2 60
- Backup 2 60
- System Consoles 2 60
- Second Dial Tone Timer 2 61
- Applications 2 61
- Numbering the System 2 62
- Identifying Extension Jacks 2 63
- Touch-Tone Receivers (TTRs) 2 65
- Jacks for MLX Telephones 2 70
- Passive Bus 71
- Labels 2 77
- System Renumbering 2 78
- Lines/Trunks 83
- LS-ID Delay Option 3 86
- Incoming Line/Trunk Type 3 88
- Function Information 3 92
- Outmode Signaling 3 94
- Toll Type Prefix Required 3 95
- Hold Disconnect Interval 3 95
- QCC Queue Priority Level 3 96
- Remote Access 3 98
- SecurityAlert: 100
- Planning Form Instructions 103
- T1 Service 3 103
- T1 Switched 56 – Network 3 106
- PRI Service 3 108
- Module Information 3 109
- PRI Options 3 111
- Tie Trunks 3 117
- NI-1 BRI Connectivity 3 121
- Service Profile 3 122
- Clock Synchronization 3 124
- Timers 3 125
- CAUTION: 125
- Assigning Lines/Trunks 3 127
- Assigning Telephone Buttons 3 129
- Factory Assignments 3 134
- Key Mode 3 137
- Behind Switch Mode 3 138
- Direct-Line Consoles 3 139
- Features 143
- Forms Needed 144
- (Hybrid/PBX Only) 4 145
- Calling Restrictions 4 146
- Forced Account Code Entry 4 146
- Microphone Operation 4 147
- Remote Call Forwarding 4 147
- 0 in the 148
- Trunk-to-Trunk Transfer 4 149
- HotLine 4 150
- Extension Copy 4 151
- Cover Ring Delay 4 154
- Operator Features 4 156
- Hold Return 157
- Automatic Hold or Release 157
- Calls-in-Queue Alert 158
- Queue Over Threshold 158
- Elevate Priority 159
- Message Center 159
- Directed Call Completion 160
- Return Ring 160
- Page 4-19Operator Features 161
- Voice Announce 162
- Direct Station Selector 4 162
- Page Buttons 162
- Park Zones 163
- Group-Assigned Features 4 164
- Group Paging 4 165
- Sales, in the Group 165
- Coverage 4 166
- Individual Coverage 166
- AUDIX by the 168
- Group Calling 4 169
- Calling Group Options 171
- Feature 174
- Reference 174
- System Features 4 177
- Transfer Options 4 178
- Camp-On Return Time 4 179
- Call Park Return Time 4 179
- Automatic Callback 4 180
- Extension Status 4 180
- Inside Dial Tone 4 182
- Reminder Service Cancel 4 182
- Recall Timer 4 183
- Rotary 4 184
- Allowed Lists 4 184
- Disallowed Lists 4 186
- 1 p p p 9 7 6 187
- Call Restriction Summary 4 187
- Night Service 4 188
- Night Service with Time Set 190
- Labeling 4 191
- Posted Message 191
- System Speed Dial 192
- ARS Worksheet 194
- Preferred pools 195
- Page 4-54System Features 196
- 1 and proceed sequentially 197
- Page 4-56System Features 198
- Page 4-57System Features 199
- Page 4-58System Features 200
- Page 4-60System Features 202
- Page 4-61System Features 203
- Page 4-62System Features 204
- Page 4-63System Features 205
- WARNING: 206
- Data Communications 207
- Data and Video Reference 208
- GBCS-96-05-001 Multi-Vendor 208
- Data and Video Reference 208
- Terminology 5 209
- Modem Pooling 210
- About Data and Video 211
- Communications 5 211
- Data Stations 5 212
- Modem Data Stations 5 213
- Analog Voice and Modem Data 5 214
- Modem Data-Only 5 215
- MLX Voice and Modem Data 5 216
- Other Resource Groups 5 221
- Data Hunt Groups 5 222
- Video Systems 5 222
- Personal Videoconferencing 5 223
- Passive Bus Configuration 5 223
- Group Videoconferencing 5 224
- Planning Overview 5 226
- Page 5-21Planning Overview 227
- Assigning Extension Jacks 5 228
- Modem Data-Only Stations 5 230
- LAN Workstations 5 231
- Video Stations 5 233
- (Hybrid/PBX Mode) 5 239
- Calling Restrictions 5 244
- Forced Account Code Entry 5 245
- System Speed Dial Codes 5 246
- Creating Data Hunt Groups 5 247
- Digital Data/Video Stations 5 249
- Modifications 251
- Adding to the System 6 252
- Page 6-3Adding to the System 253
- Page 6-4Adding to the System 254
- Page 6-5Adding to the System 255
- Page 6-6Adding to the System 256
- Upgrading 257
- Upgrading to Release 5.0 7 258
- SPM Program Restore on 259
- Release 5.0 Forms 7 260
- Table 7-2. Planning Forms 261
- Continued next page 261
- Table 7–2, Continued 262
- Customer Support Information 263
- Canadian Department of 264
- Communications (DOC) 264
- Interference Information 1 264
- FCC Notification and 264
- Repair Information 1 264
- Installation and 266
- Operational Procedures 1 266
- DOC Notification and 268
- Canada et la réparation 1 269
- Security of Your System: 271
- Preventing Toll Fraud 1 271
- Toll Fraud Prevention 1 273
- Preventive Measures 1 275
- Access Feature 1 277
- Other Security Hints 1 279
- Educating Operators 1 280
- Detecting Toll Fraud 1 280
- Establishing a Policy 1 281
- Choosing Passwords 1 282
- Physical Security 1 282
- Limiting Outcalling 1 282
- Limited Warranty and 283
- Limitation of Liability 1 283
- Remote Administration 284
- System Forms 287
- Table B–1, Continued 288
- Data Forms 289
- Page C-2 290
- T1/PRI Planner 291
- Page D-3 293
- Page D-4 294
- 100 ft 160 ft 295
- Page D-6 296
- Page D-7 297
- Page D-8 298
- DS1 Connectivity Ordering 299
- Page E-2 300
- Unit Load Calculation 301
- Unit Load Rules 302
- Calculating Unit Loads 302
- Unit Load Worksheet 303
- Page F-4 304
- Page F-5 305
- Page F-6 306
- Page F-7 307
- Page F-8 308
- NI-1 BRI Review 309
- Page G-2 310
- Page G-3 311
- Page G-4 312
- NI-1 BRI Provisioning 313
- ISDN Capability Package “S” 314
- VIEW 23.2 314
- DN1 Translations 314
- Page H-3 315
- Page H-4 316
- Page H-5 317
- Page H-6 318
- Page H-7 319
- Page H-8 320
- Page H-9 321
- Page H-10 322
- Page H-11 323
- Page H-12 324
- Page H-13 325
- Page H-14 326
- Page H-15 327
- Page H-16 328
- Page H-17 329
- Translations 330
- PVC option 331
- Page H-20 332
- Page H-21 333
- Page H-22 334
- Page H-23 335
- Page H-24 336
- Page H-25 337
- Page H-26 338
- Page H-27 339
- Siemens SSC EWSD Switch 340
- Page H-29 341
- Page H-30 342
- Page H-31 343
- Page H-32 344
- Page H-33 345
- Page H-34 346
- Page H-35 347
- Page H-36 348
- Page H-37 349
- Page H-38 350
- Page H-39 351
- Page H-40 352
- Page H-41 353
- Page H-42 354
- Page H-43 355
- Page H-44 356
- Page H-45 357
- Page H-46 358
- Glossary 359
- Page GL--2 360
- Page GL--3 361
- Page GL--4 362
- Page GL--5 363
- Page GL--6 364
- Page GL--7 365
- Page GL--8 366
- Page GL--9 367
- Page GL--10 368
- Page GL--11 369
- Page GL--12 370
- Page GL--13 371
- Page GL--14 372
- Page GL--15 373
- Hybrid/PBX mode 374
- CTI link 374
- Page GL--17 375
- Page GL--18 376
- Page GL--19 377
- Page GL--20 378
- Numerics 379
- Page IN-2 380
- Page IN-3 381
- Page IN-4 382
- Page IN-5 383
- Page IN-6 384
- Page IN-7 385
- Page IN-8 386
- Page IN-9 387
- Page IN-10 388
- Page IN-11 389
- Page IN-12 390
- Page IN-13 391
- Page IN-14 392
- Page IN-15 393
- Page IN-16 394
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