AT&T MERLIN LEGEND Communications System Key System Planning Forms Errata Instruction Manual download pdf (Page 169)

MERLIN LEGEND Communications System Release 5.0

System Planning

555-650-112

Issue 1

June 1997

Features

Page 4-27Group-Assigned Features

6. If designating the QCC Queue as a receiver (Hybrid/PBX mode only), on

the Group Coverage Calls table on Form 6a (page 2):

a. Write the extension(s) for the QCC operator position(s) to receive

the calls in the QCC Operator to Receive Calls column (see Form

2a).

b. Write the level for each coverage group’s calls in the QCC Queue

Priority Level column. Assign a value of 1 (highest) through 7

(lowest); the factory setting is 4.

Group Calling 4

This section contains instructions to group the telephones of people (such as

ticketing agents) who handle the same type of call. Through the Group Calling

feature, all telephones in the group are assigned to a single extension number

that is used by both inside and outside callers to reach the group. The individual

extension numbers of the telephones are still used by callers who need to reach a

specific member of the calling group.

NOTE:NOTE:NOTE:

The Extension Status feature must be set for the Group Calling/CMS

configuration (which is the default value) in order for calling groups to be

available. See the ‘‘

Extension Status’’ instructions later in this chapter for

details.

The system automatically reserves extension numbers 770 through 791 and 7920

through 7929 for calling groups (these may be changed). If operators with DSSs

need one-touch Group Calling, renumber the extensions that fall within the Page

button ranges.

If the system has AUDIX Voice Power/Fax Attendant System, certain extension

numbers are reserved as follows:

Calling groups can be part of the group assignment for Night Service as described

later in this chapter.

7924 Fax Response

7925 Voice Mail

7926 Call Answer

7927 Information Service

7928 Message Drop

770 Automated Attendant

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AT&T MERLIN LEGEND Communications System Key System Planning Forms Errata Instruction Manual Page 169