AT&T MERLIN LEGEND Communications System Key System Planning Forms Errata Instruction Manual download pdf (Page 158)

MERLIN LEGEND Communications System Release 5.0

System Planning

555-650-112

Issue 1

June 1997

Features

Page 4-16Operator Features

Planning Form Instructions

Under the Automatic Hold or Release heading on Form 6a, do

one

of the

following:

■ To specify that calls are automatically disconnected, check the Automatic

Release box (factory setting).

■ To specify that calls are automatically put on hold when another Call button

is pressed, check the Automatic Hold box.

Calls-in-Queue Alert

This section contains instructions for setting the Calls-in-Queue Alert option to

notify QCC operators (with a single beep) when a new call enters the QCC queue.

Planning Form Instructions

Under the Calls-in-Queue Alert heading on Form 6a, do

one

of the following:

■ To keep the factory setting (QCC operators are

not

notified when calls are

waiting in queue), check the Disable box.

■ To specify that particular QCC operators are notified (with a single beep)

when a call enters the queue, check the Enable box and, in the space

provided, write the extension number of each QCC position that receives

the notification (see Form 2a or Form 5d).

Queue Over Threshold

This section contains instructions to specify the maximum number of calls allowed

in the QCC queue before operators are notified (with a tone through the receiver

or headset) that calls are waiting.

Planning Form Instructions

Under the Queue Over Threshold heading on Form 6a, do

one

of the following:

■ To keep the factory setting (operators are not notified), check the 0 calls

box.

■ To indicate that operators are notified when calls are waiting in the queue,

check the second box and write the maximum number of calls in the queue

before notification (any number from 1 through 99) in the space provided.

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