AT&T MERLIN LEGEND Communications System Key System Planning Forms Errata Instruction Manual Page 18
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MERLIN LEGEND Communications System Release 5.0
System Planning
555-650-112
Issue 1
June 1997
New Features and Enhancements
Page xviiiRelease 5.0 Enhancements
Release 5.0 Enhancements 0
Release 5.0 includes all Release 4.2 functionality, plus the enhancements listed
below.
Computer Telephony Integration (CTI) 0
Beginning with Release 5.0, a PassageWay® Telephony Services CTI link from
the MERLIN LEGEND Communications System to a LAN server running Novell®
NetWare® software allows Lucent Technologies-certified telephony applications
to control and monitor MLX and analog multiline telephone (BIS only) operations.
The physical connection for the CTI link is an MLX port on a 008 MLX or 408 MLX
module on the MERLIN LEGEND Communications System control unit and ISDN
link interface card plugged into the customer’s server. The feature is available for
Hybrid/PBX mode systems only.
NOTE:
The NetWare server software version must be 3.12, 4.1 or 4.11.
The 008 MLX and 408 MLX modules must have firmware vintage other
than 29. If the module has firmware 29, programming a CTI link on the
module is prevented. An earlier or later vintage firmware is supported.
Basic Call Control 0
A CTI link application on a user’s computer can assume basic call control of the
user’s analog multiline or MLX telephone’s SA buttons. Basic call control includes:
■ Answering calls arriving on an SA button
■ Making calls from an SA button
■ Hanging up calls
■ Hold and retrieving a call on hold at the user’s extension
NOTE:
Transfer and 3-way conference, when handled through a CTI link
application, provide the original caller’s calling number information or
other information to the transfer receiver or new conference
participant, if the user has screen-pop capability.
- MERLIN LEGEND 1
- Communications System 1
- Release 5.0 1
- System Planning 1
- All Rights Reserved Issue 1 2
- Printed in USA June 1997 2
- Contents 3
- 1 Before You Begin 1-1 4
- 3 Lines/Trunks 3-1 5
- 4 Features 4-1 6
- 5 Data Communications 5-1 7
- 6 Modifications 6-1 8
- 7 Upgrading 7-1 8
- Page ix 9
- 555-650-112 10
- June 1997 10
- Page xi 11
- SAVE THESE INSTRUCTIONS 12
- Release 4.1 Enhancements 0 13
- Forward on Busy 0 14
- Release 4.2 Enhancements 0 15
- LEGEND Reporter Application 0 16
- MERLIN LEGEND Reporter 0 17
- Maintenance Enhancements 0 17
- Release 5.0 Enhancements 0 18
- Screen Pop 0 19
- SECURITYlALERT: 20
- Group Calling Enhancements 0 20
- Most Idle Hunt Type 0 20
- HotLine Feature 0 20
- Delay Announcement Devices 0 21
- MLX-5 and MLX-5D Telephones 0 22
- Prior Releases: Features and 23
- Enhancements 0 23
- Appendix A, ‘‘ 24
- Release 4.0 Enhancements 0 26
- Support for T1 Switched 56 27
- Digital Data Transmission 0 27
- Forwarding Delay Option 0 27
- Time-Based Option for 28
- Overflow on Calling Group 0 28
- About This Book 29
- Terms and Conventions Used 0 30
- Typographical Conventions 0 31
- Security 0 32
- Related Documents 0 33
- How to Comment on This Book 0 34
- Title: System Planning 35
- THIS FORM MAY BE PHOTOCOPIED 35
- Before You Begin 37
- Confirming the Location of 38
- Grounding Requirements 1 40
- Applications 1 41
- Obtaining Telephone Company 45
- Information 1 45
- Obtaining User Information 1 46
- Obtaining a Floor Plan 1 48
- Figure 1-2. Sample Floor Plan 49
- Control Unit Configuration 51
- Capacity for Lines/Trunks 2 52
- Capacity for Extensions 2 52
- Recording System Operating 57
- Conditions 2 57
- System Mode 2 58
- Language Selection 2 59
- Automatic Maintenance Busy 2 59
- Set System Date 2 60
- Backup 2 60
- System Consoles 2 60
- Second Dial Tone Timer 2 61
- Applications 2 61
- Numbering the System 2 62
- Identifying Extension Jacks 2 63
- Touch-Tone Receivers (TTRs) 2 65
- Jacks for MLX Telephones 2 70
- Passive Bus 71
- Labels 2 77
- System Renumbering 2 78
- Lines/Trunks 83
- LS-ID Delay Option 3 86
- Incoming Line/Trunk Type 3 88
- Function Information 3 92
- Outmode Signaling 3 94
- Toll Type Prefix Required 3 95
- Hold Disconnect Interval 3 95
- QCC Queue Priority Level 3 96
- Remote Access 3 98
- SecurityAlert: 100
- Planning Form Instructions 103
- T1 Service 3 103
- T1 Switched 56 – Network 3 106
- PRI Service 3 108
- Module Information 3 109
- PRI Options 3 111
- Tie Trunks 3 117
- NI-1 BRI Connectivity 3 121
- Service Profile 3 122
- Clock Synchronization 3 124
- Timers 3 125
- CAUTION: 125
- Assigning Lines/Trunks 3 127
- Assigning Telephone Buttons 3 129
- Factory Assignments 3 134
- Key Mode 3 137
- Behind Switch Mode 3 138
- Direct-Line Consoles 3 139
- Features 143
- Forms Needed 144
- (Hybrid/PBX Only) 4 145
- Calling Restrictions 4 146
- Forced Account Code Entry 4 146
- Microphone Operation 4 147
- Remote Call Forwarding 4 147
- 0 in the 148
- Trunk-to-Trunk Transfer 4 149
- HotLine 4 150
- Extension Copy 4 151
- Cover Ring Delay 4 154
- Operator Features 4 156
- Hold Return 157
- Automatic Hold or Release 157
- Calls-in-Queue Alert 158
- Queue Over Threshold 158
- Elevate Priority 159
- Message Center 159
- Directed Call Completion 160
- Return Ring 160
- Page 4-19Operator Features 161
- Voice Announce 162
- Direct Station Selector 4 162
- Page Buttons 162
- Park Zones 163
- Group-Assigned Features 4 164
- Group Paging 4 165
- Sales, in the Group 165
- Coverage 4 166
- Individual Coverage 166
- AUDIX by the 168
- Group Calling 4 169
- Calling Group Options 171
- Feature 174
- Reference 174
- System Features 4 177
- Transfer Options 4 178
- Camp-On Return Time 4 179
- Call Park Return Time 4 179
- Automatic Callback 4 180
- Extension Status 4 180
- Inside Dial Tone 4 182
- Reminder Service Cancel 4 182
- Recall Timer 4 183
- Rotary 4 184
- Allowed Lists 4 184
- Disallowed Lists 4 186
- 1 p p p 9 7 6 187
- Call Restriction Summary 4 187
- Night Service 4 188
- Night Service with Time Set 190
- Labeling 4 191
- Posted Message 191
- System Speed Dial 192
- ARS Worksheet 194
- Preferred pools 195
- Page 4-54System Features 196
- 1 and proceed sequentially 197
- Page 4-56System Features 198
- Page 4-57System Features 199
- Page 4-58System Features 200
- Page 4-60System Features 202
- Page 4-61System Features 203
- Page 4-62System Features 204
- Page 4-63System Features 205
- WARNING: 206
- Data Communications 207
- Data and Video Reference 208
- GBCS-96-05-001 Multi-Vendor 208
- Data and Video Reference 208
- Terminology 5 209
- Modem Pooling 210
- About Data and Video 211
- Communications 5 211
- Data Stations 5 212
- Modem Data Stations 5 213
- Analog Voice and Modem Data 5 214
- Modem Data-Only 5 215
- MLX Voice and Modem Data 5 216
- Other Resource Groups 5 221
- Data Hunt Groups 5 222
- Video Systems 5 222
- Personal Videoconferencing 5 223
- Passive Bus Configuration 5 223
- Group Videoconferencing 5 224
- Planning Overview 5 226
- Page 5-21Planning Overview 227
- Assigning Extension Jacks 5 228
- Modem Data-Only Stations 5 230
- LAN Workstations 5 231
- Video Stations 5 233
- (Hybrid/PBX Mode) 5 239
- Calling Restrictions 5 244
- Forced Account Code Entry 5 245
- System Speed Dial Codes 5 246
- Creating Data Hunt Groups 5 247
- Digital Data/Video Stations 5 249
- Modifications 251
- Adding to the System 6 252
- Page 6-3Adding to the System 253
- Page 6-4Adding to the System 254
- Page 6-5Adding to the System 255
- Page 6-6Adding to the System 256
- Upgrading 257
- Upgrading to Release 5.0 7 258
- SPM Program Restore on 259
- Release 5.0 Forms 7 260
- Table 7-2. Planning Forms 261
- Continued next page 261
- Table 7–2, Continued 262
- Customer Support Information 263
- Canadian Department of 264
- Communications (DOC) 264
- Interference Information 1 264
- FCC Notification and 264
- Repair Information 1 264
- Installation and 266
- Operational Procedures 1 266
- DOC Notification and 268
- Canada et la réparation 1 269
- Security of Your System: 271
- Preventing Toll Fraud 1 271
- Toll Fraud Prevention 1 273
- Preventive Measures 1 275
- Access Feature 1 277
- Other Security Hints 1 279
- Educating Operators 1 280
- Detecting Toll Fraud 1 280
- Establishing a Policy 1 281
- Choosing Passwords 1 282
- Physical Security 1 282
- Limiting Outcalling 1 282
- Limited Warranty and 283
- Limitation of Liability 1 283
- Remote Administration 284
- System Forms 287
- Table B–1, Continued 288
- Data Forms 289
- Page C-2 290
- T1/PRI Planner 291
- Page D-3 293
- Page D-4 294
- 100 ft 160 ft 295
- Page D-6 296
- Page D-7 297
- Page D-8 298
- DS1 Connectivity Ordering 299
- Page E-2 300
- Unit Load Calculation 301
- Unit Load Rules 302
- Calculating Unit Loads 302
- Unit Load Worksheet 303
- Page F-4 304
- Page F-5 305
- Page F-6 306
- Page F-7 307
- Page F-8 308
- NI-1 BRI Review 309
- Page G-2 310
- Page G-3 311
- Page G-4 312
- NI-1 BRI Provisioning 313
- ISDN Capability Package “S” 314
- VIEW 23.2 314
- DN1 Translations 314
- Page H-3 315
- Page H-4 316
- Page H-5 317
- Page H-6 318
- Page H-7 319
- Page H-8 320
- Page H-9 321
- Page H-10 322
- Page H-11 323
- Page H-12 324
- Page H-13 325
- Page H-14 326
- Page H-15 327
- Page H-16 328
- Page H-17 329
- Translations 330
- PVC option 331
- Page H-20 332
- Page H-21 333
- Page H-22 334
- Page H-23 335
- Page H-24 336
- Page H-25 337
- Page H-26 338
- Page H-27 339
- Siemens SSC EWSD Switch 340
- Page H-29 341
- Page H-30 342
- Page H-31 343
- Page H-32 344
- Page H-33 345
- Page H-34 346
- Page H-35 347
- Page H-36 348
- Page H-37 349
- Page H-38 350
- Page H-39 351
- Page H-40 352
- Page H-41 353
- Page H-42 354
- Page H-43 355
- Page H-44 356
- Page H-45 357
- Page H-46 358
- Glossary 359
- Page GL--2 360
- Page GL--3 361
- Page GL--4 362
- Page GL--5 363
- Page GL--6 364
- Page GL--7 365
- Page GL--8 366
- Page GL--9 367
- Page GL--10 368
- Page GL--11 369
- Page GL--12 370
- Page GL--13 371
- Page GL--14 372
- Page GL--15 373
- Hybrid/PBX mode 374
- CTI link 374
- Page GL--17 375
- Page GL--18 376
- Page GL--19 377
- Page GL--20 378
- Numerics 379
- Page IN-2 380
- Page IN-3 381
- Page IN-4 382
- Page IN-5 383
- Page IN-6 384
- Page IN-7 385
- Page IN-8 386
- Page IN-9 387
- Page IN-10 388
- Page IN-11 389
- Page IN-12 390
- Page IN-13 391
- Page IN-14 392
- Page IN-15 393
- Page IN-16 394
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