AT&T SPIRIT Attendant ConnecT/R User's Guide

AT&TSPIRIT®Communications SystemSPIRIT AttendantInstaller’s Guide

Back PanelThe connectors and four setup switches on the back panel are shown inFigure 1-2.AT&Taudiooffonreset setup 10VACserial i/o outreservedto

CAUTION: After connecting ac power to the SPIRIT Attendant, besure that switches 1 and 2 are on (down). With this setting, recordedannouncements ar

Equipment and Location RequirementsThe following equipment is supplied with the SPIRIT Attendant:●●● ● ●Power cord with transformer8-foot, 4-wire m

LocationTABLE 1-4. Incoming Lines Table.NumberNumber ofof LinesUnits Needed3 or fewer14 - 626 - 838 - 104The number of units needed can also be aff

Administration ProceduresAttendant StationPort ProgrammingImmediate CallHandlingBackup CallHandlingTransfer toMultiple StationsBefore installing a SPI

Transfer to anAnswering MachineInstall a ConnecT/R (118A) with an alerter (such as AUXILIARY TONE RINGERComcode 105446546) connected to the TEL-DEVICE

Connecting the SPIRIT AttendantCAUTION: Before initial installation of the SPIRIT Attendant, setswitches 1 and 2 on the back panel to off (up).Foll

5.6.7.Plug one end of the power cord into the 10 VAC power connection on theSPIRIT Attendant.Plug the other end into a 120 VAC outlet.The power light

Station PortsSPIRITAttendantConnecT/R118BUsing an AnsweringMachineSPIRIT ControllerFIGURE 1-4. Connecting two SPIRIT Attendants.SPIRITAttendantIf th

Section 2: Initial Programming

SPIRIT is a registered trademark of AT&T.Copyright © 1991 by AT&TAll Rights ReservedPrinted in the United States of AmericaDocument Order No.

Programming FeaturesThe SPIRIT Attendant is programmed from a Touch-Tone phone using specialcommand strings that are discussed in this section. For ea

2=Monday3=Tuesday4=Wednesday5=Thursday6=Friday7=Saturdayb. Two digits for the current month01 =02 =03 =04 =05 =06 =07 =08 =09 =10 =11 =12

Setting theBusiness Hours3=Tuesday4 =Wednesday5=Thursday6=Friday7=Saturday2. Dial one digit to indicate whether the business is open or close

ReallocatingAnnouncement Times2. Repeat step 1 for each day (unless “entire week” is selected).3. Continue programming or dial ✳ # to exit authori

Recording AnnouncementsDay AnnouncementHold Announcement2.3.4.Dial # to enter the command.The two-beep confirmation tone sounds.Continue programming

Playing BackAnnouncementsDetermining theRouting PlanTo confirm the recording of announcements, use the following procedure:1. Dial ✳ 5 followed by

Callerenters routeor extensionnumber.NoCaller'sfirst timehearingmessage?NoDisconnect.NoNoRoutevalid?Extensionvalid?SPIRITAttendantplays holdannou

SPIRITSystemcontrol unitAttendantSPIRITSystemcontrol unitReceptionistSPIRITAttendantOverflowProgramming RoutesCentralofficelinesReceptionistSPIRITOver

Changing CallProcessing Options4.5.6.7.8.11 = Day Route21 = Night RouteDial 2 for a blind transfer or 5 for disconnect.Dial the extension number whe

TABLE 2-2. Call Processing Options.ProgramOption/CodeDescription2901Day Answer DelayIn Day mode, number of ringsbefore the SPIRIT Attendantanswers a

ContentsSection 1: Installation RequirementsOverview1-1Equipment and Location Requirements1-5Administration Procedures1-7Connecting the SPIRIT Attenda

4.5.6.7.8.Dial ✳ followed by “Program Code” shown on Table 2-2.2901= Day Answer Delay2902= Night Answer Delay2903= Dialing Delay9709=

Section 3: Testing and Troubleshooting

TestingOnce you have installed and programmed the SPIRIT Attendant, you should dialthe SPIRIT Attendant from a Touch-Tone phone and perform the follow

TroubleshootingOut-of-ServiceIf the SPIRIT Attendant detects a problem, the unit enters an out-of-service state.CodesThe LED labeled “battery” on the

Power FailuresTABLE 3-1. Out-of-Service Codes.Numberof BlinksProblem1 Announcements were not recorded or wereerased (slow blink) or cannot compute

Printing ReportsSetting the Baud RateContents of a TrafficAnalysis ReportYou can connect a TI 700 or equivalent 1200-baud serial printer to the serial

Connecting the PrinterTo connect the printer, you need the following equipment:● 14-foot, 8-conductor modular cable (straight).● Modular/RS-232 DB

Using a TI700 PrinterPrinting CallHandling ReportsResetting the CountersThere are two sets of switch settings to check on TI 700 printers. The four pe

5. Exit authorized caller mode by dialing ✳ #.6. To disconnect, dial #.Printing CallTo print the current settings of call processing options, perf

Callers DisconnectedAfter GreetingReceptionist Hears Silenceor Dial Tone Upon AnsweringIf incoming callers hear the SPIRIT Attendant greeting and then

List of TablesTable Page1-1Meaning of Power and Battery Lights1-21-2Meaning of Setup Switch Settings 1-31-3Calls Per Hour Table1-51-4Incoming Lines Ta

Index10 VAC, 1-4355A adapter, 3-46-wire modular phone cord, 1-5AAbandoned calls, 3-4, 3-8AC power, 1-2, 3-2disconnecting, 1-4After-hours call handling

power, 1-2talking, 1-2Lost authorized caller code, 3-7Lowest extension, 2-10Day mode, 2-10Day route, 2-9Default authorized caller code, 2-1Defaultbusi

T1 700, 1-4traffic analysis report, 3-6Printingcall processing reports, 3-7Programming blind transfer routes, 2-9Programming modeentering, 2-1leaving,

User’s Guide, 1-5VVoice playback, 3-3Voice recorder, 3-3IN-4

AT&T 518-453-711Issue 1 April 1991Graphics © AT&T 1988

List of FiguresFigurePage1-11-21-31-42-12-2Front View of the SPIRIT AttendantBack View of the SPIRIT AttendantSetup Switch Positions for Installing Un

FCC Notification InformationInterference InformationFederal Communications Commission (FCC) Rules require that you be notifiedof the following:●●●●●Th

Section 1: Installation Requirements

OverviewThe SPIRIT Attendant answers incoming calls on designated lines with aprerecorded message and directs callers to the appropriate extension in

Front PanelThere are three lights on the front panel as shown in Figure 1-1. The lightsindicate the following:Lights when acAT&Tpower is onAttenda