AT&T MDC 9000 Specifications download pdf (Page 68)

Call Reports

A call report is a page of information that begins with a header. The header

includes field names that describe the information in each call record. The call

record is a line of information that includes the fields shown in Figure 4-4.

DATE TIME

NUMBER

DUR.

LINE

STN.

ACCOUNT

C 04/26/96 11:11

101028812015558014

00:01:40

C 04/26/96 11:34

101028819085556036

00:04:28

1725

I 04/26/96 13:35

00:02:12

Figure 4-4. Sample Call Report

Each page includes 59 records. The report has the following fields:

■

Call Type. “C” indicates outgoing calls; “I” indicates incoming calls.

(SMDR Record Type (#608) defines if incoming calls are reported.)

Date. The date of the call is shown in mm/dd/yy format, where mm is the

month, dd is the day, and yy is the year. The system uses the date set

with System Date (#101).

Time. The time of the connection is shown in hh:mm format, where hh is

the hour and mm is the minute. The system uses the time set with

System Time (#103) and is shown in 24-hour (military) time.

Number. For an outgoing call, this is the dialed number or the speed dial

code of a Marked System Speed Dial number (preceded by an “F”). This

field holds a maximum of either 15 or 24 digits, depending on the setting

of SMDR Output Format (#610). (The Number field in Figure 4-4 is set to

hold 24 digits.) For an incoming call, “IN” appears in this field.

A “*” character prints as the last digit of a dialed number if the called

party hangs up before the system user; a “?” prints if the number of

digits dialed exceeds the 15 or 24 digits that this field can hold. If

both of these conditions occur, the “*” takes precedence.

Duration. The duration of the call is shown in hh:mm:ss format, where hh

is the hour, mm is the minutes, and ss is the seconds. This is the total

time of the call, including any time the call is on hold. If an incoming call

lasts less than one second, this field contains all zeroes.

Line Number. This is the outside line used to make or receive the call.

Station (Extension). This usually is the extension that answered or

placed the call. For redirected incoming calls, the last extension on the

call is shown on the report, as follows:

—

For transferred incoming calls: the destination extension.

—

For transferred outgoing calls: the originator extension.

—

For pickup calls: the extension picking up the call.

—

For forwarded calls: the extension answering the forwarded call.

Account Code. This is the account code (up to 16 digits) assigned to

the call. This code typically is used for charging calls to a specific client,

project, or department.

Using Auxiliary Equipment 4-9

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AT&T MDC 9000 Specifications Page 68

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