AT&T MDC 9000 Specifications Page 262
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Problems with Combination Extensions
Phone Does Not Work Properly
Possible Cause 1: Ringer equivalents are too high for the extension.
What to do: Be sure the total of the two devices’ Ringer Equivalence Numbers (REN) does
not exceed 2.0. If it does, unplug one of the devices.
■
If the phone works properly, the problem is the REN was too high.
■
If the phone still does not work properly, go to Possible Cause 2.
Possible Cause 2: Auxiliary device (such as a fax, answering machine, or modem) is faulty.
What to do: Remove the auxiliary device from the extension. Then plug in an auxiliary
device that you know works properly.
■ If the phone works properly, the problem is the auxiliary device. Replace the
auxiliary device.
■
If the phone still does not work properly, go to Possible Cause 3.
Possible Cause 3: Phone is plugged into the wrong jack of the system phone or the
bridging adapter.
What to do: Plug the phone into the correct jack—see the PARTNER Plus
Communications System Installation guide for instructions.
■
If the phone works properly, the problem is solved.
■
If the problem remains, go to Possible Cause 4.
Possible Cause 4: Wrong bridging adapter is used in combination extension.
What to do: First, unplug the bridging adapter from the wall jack. Then, unplug the phone
from the adapter and plug the phone directly into the wall jack.
■
If the phone works, there is a problem with the bridging adapter. Replace the
bridging adapter (use only an AT&T 267F2 bridging adapter). If the problem
persists, call the hotline.*
■
If the phone still does not work properly, call the hotline.*
*
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your AT&T
Representative or local Authorized Dealer.
6-10 Troubleshooting
- AT&T 1
- About This Guide 7
- Product Safety Statements 8
- How to Comment on This Guide 8
- Important Safety Instructions 10
- SAVE THESE INSTRUCTIONS 10
- Overview 11
- System Components 12
- Telephones 15
- Auxiliary Equipment 17
- Programming 18
- Contents 19
- Hardware Considerations 21
- Initial System Setup 22
- Customizing Extensions 23
- Copy Settings 24
- Changing the System Clock 24
- Adding New Lines 24
- Adding New Extensions 24
- Changing Settings to Support 25
- PBX or Centrex Services 25
- System Programming Options 26
- Using System Programming 31
- Programming 2-13 32
- Button Locations 33
- Figure 2-4. Button Locations 34
- Programming 2-15 34
- Programming Mode 35
- Changing Programming Type 35
- Telephone Programming Options 36
- Programming Telephone Buttons 37
- Programmable 38
- Using Telephone Programming 39
- Any unused 40
- Using Extension Programming 42
- Learning About Telephones 43
- Buttons and Indicators 45
- Ringing Patterns 48
- Dial Tones 48
- Standard Telephones 51
- Using the Switchhook 52
- Limitations 53
- Combination Extensions 54
- Using Telephones 56
- Using Auxiliary Equipment 58
- If a Device Has Trouble 62
- Answering Machines 63
- Single Answering Machine 64
- Multiple Answering Machines 65
- Personal Answering Machine 66
- Call Reporting Devices (SMDR) 67
- Call Reports 68
- Considerations 69
- Output Format 69
- Serial Printers 69
- Call Accounting Devices 69
- Credit Card Scanners 70
- Fax Machines 71
- Setting Up Fax Machines 73
- Single Fax Machine 74
- Fax Line Saver 75
- Send and Receive Fax Machines 76
- Send and Receive Modem 79
- PARTNER Attendant 82
- Voice Messaging Systems 83
- (not automatically 84
- PARTNER MAIL VS 84
- Feature Reference 85
- Next Data 90
- AA Extensions (#607) 91
- Abbreviated Ringing (#305) 92
- Account Code Entry (F12) 93
- Answering Calls 99
- Auto Dialing 102
- Intercom 104
- Mic/HFAI 104
- Automatic Line Selection 106
- Automatic VMS Cover (#310) 108
- Background Music (F19) 110
- (F11,XX,XX) 112
- Call Park 115
- Call Pickup (I6XX) 117
- Call Waiting (#316) 118
- Conference Calls 120
- Conference Drop (F06) 122
- Copy Settings (#399) 123
- Dial Mode (#201) 124
- ★ ] then using the “up” 132
- Display Language (#303) 133
- Distinctive Ring (#308) 134
- Do Not Disturb (F01) 135
- Exclusive Hold (F02) 140
- Extension Name Display 141
- External Hotline (#311) 143
- Fax Machine Extensions (#601) 145
- Hold ] (any single digit) 148
- (I77G/I*77G) 155
- Group Pickup (I66G) 158
- Hold Disconnect Time (#203) 162
- Hotline (#603) 163
- Hunt Group Extensions (#505) 165
- Intercom Dial Tone (#309) 167
- Joining Calls 168
- Last Number Redial (F05) 170
- Line Assignment (#301) 173
- PARTNER-34D 174
- PARTNER-18D/PARTNER-18 174
- PARTNER-6 174
- 5-86 Line Assignment (#301) 174
- Line Ringing 177
- Loudspeaker Paging (I70) 179
- Making Calls 181
- Message Light Off (F10X) 187
- Message Light On (F09XX) 189
- Music On Hold (#602) 191
- Night Service Button (#503) 193
- Number of Lines (#104) 196
- Personal Speed Dial Numbers 202
- Privacy (F07) 205
- Recall (F03) 206
- Recall Timer Duration (#107) 208
- Ring on Transfer (#119) 209
- Rotary Dialing Timeout (#108) 210
- Save Number Redial (F04) 211
- Send All Calls 212
- Simultaneous Paging (I*70) 213
- SMDR Output Format (#610) 215
- SMDR Record Type (#608) 216
- SMDR Top Of Page (#609) 217
- Special Dialing Functions 218
- Station Lock (F21) 220
- Station Unlock (F22) 222
- System Date (#101) 223
- System Day (#102) 224
- System Password (#403) 225
- System Speed Dial Numbers 227
- System Time (#103) 230
- Toll Call Prefix (#402) 231
- Touch-Tone Enable (F08) 232
- Transferring Calls 233
- Next Item 235
- Transfer Return Rings (#105) 238
- VMS Cover (F15) 239
- VMS Cover Rings (#117) 241
- VMS Hunt Delay (#506) 242
- VMS Hunt Schedule (#507) 243
- Hold ], the third party is 244
- Voice Mailbox Transfer (F14) 247
- Wake Up Service Button (#115) 248
- Troubleshooting 251
- Problems with System Phones 254
- System Phone Does Not Work 255
- Display Is Incorrect 256
- Problems with Standard Phones 257
- Call with No One at Other End 258
- Not Light 258
- Other Problems with Phones 259
- Phone Does Not Work Properly 262
- System Problems 263
- Call on Hold Hangs Up 264
- Other Problems with System 265
- Specifications 266
- Maintenance, Repair 269
- AT&T Limited Warranty 270
- Product Ordering Information 272
- Hardware Components 273
- System Modules and Wiring: 274
- FCC and IC Information 276
- IC Notification and 278
- Repair Information 278
- Speed Dial Form 280
- Plus Communications System 281
- Programming Mixed Telephone 283
- Glossary 286
- Intercom ] button. See also 287
- Glossary GL-3 288
- GL-4 Glossary 289
- Glossary GL-5 290
- GL-6 Glossary 291
- Index IN-1 292
- IN-2 Index 293
- Index IN-3 294
- IN-4 Index 295
- Index IN-5 296
- IN-6 Index 297
- Index IN-7 298
- System Features 299
- System Features Continued 300
- Extensions 302
- AT&T 518-455-228 305
- Comcode 107542292 305
- Issue 1, October 1995 305
- Graphics© AT&T 1988 305
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