AT&T MDC 9000 Specifications download pdf (Page 270)

In-Warranty Repairs

If you purchased or leased your system directly from AT&T, AT&T will repair it

free of charge during the one-year warranty period. Simply call the hotline and

ask for service.

Business-Day service is standard during the warranty period for both the control

unit and system phones. Business-Day service is performed during normal

business hours. However, if you need 24-hour service protection during the

warranty period on the control unit in case there is a major system failure, you

can purchase an Around-the-Clock service contract from your local AT&T sales

office (1 800 247-7000 in the continental U.S. only). (Around-the-Clock service

is not available for phones.)

If you purchased or leased your system through an AT&T Authorized Dealer,

contact your dealer for repairs.

Post-Warranty Repairs

If you purchased your system from AT&T and you have a post-warranty service

contract, AT&T service is provided under the terms of that contract.

To significantly reduce unexpected repair costs after the warranty period, you

can purchase a post-warranty service contract from AT&T. If you do not have a

contract, AT&T service is provided on a time-and-materials basis by calling the

hotline. A contract provides to you, within the applicable coverage period and

response times, service calls with no charge for parts and labor on covered

repairs. Both Business-Day and Around-the-Clock coverages of varying lengths

are available. To order a post-warranty service contract, call 1 800 247-7000 (in

the continental U.S. only).

If you leased your system from AT&T, Business-Day service is included in your

lease. To upgrade to Around-the-Clock service, call 1 800 247-7000 (in the

continental U.S. only). (Around-the-Clock service is not available for phones.)

If you purchased or leased your system through an AT&T Authorized Dealer,

contact your dealer for repairs.

AT&T Limited Warranty

and Limitation of Liability

AT&T warrants to you, the customer, that your system will be in good working

order on the date AT&T or its authorized reseller delivers or installs the system,

whichever is later (“Warranty Date”). If you notify AT&T or its authorized reseller

within one year of the Warranty Date that your system is not in good working

order, AT&T will without charge to you repair or replace, at its option, the system

components that are not in good working order. Repair or replacement parts

may be new or refurbished and will be provided on an exchange basis. If AT&T

determines that your system cannot be repaired or replaced, AT&T will remove

the system and, at your option, refund the purchase price of your system or

apply the purchase price towards the purchase of another AT&T system.

B-2 Maintenance

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AT&T MDC 9000 Specifications Page 270