AT&T MDC 9000 Specifications download pdf (Page 155)

Group Hunting—Ring/Voice Signal

(I77G/I*77G)

Description

This feature lets you distribute call volume among extensions in a group, to

offload call activity from a single user. When an intercom or transferred call is

placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system

rings or voice signals the first available (non-busy) extension in the group,

passing over busy extensions (or those with Do Not Disturb on) in a circular

hunt. If a ringing call is not answered within three rings, it moves to the next

available extension, and so on, until the call is answered or the caller hangs up.

For a voice-signaled call, only the first available extension is signaled; if that

extension does not answer, the call does not keep hunting. After an extension

receives a Hunt Group call, the next call to the Hunt Group will not ring or voice

signal that extension first unless all other extensions in the group are busy or do

not answer.

The system supports up to seven Hunt Groups; however, Hunt Group 7 is used

exclusively for the voice messaging system. For more information, refer to

“Voice Messaging Systems” in Chapter 4.

Related Features

■

You must use Hunt Group Extensions (#505) to assign extensions to a

Hunt Group.

Set Transfer Return Rings (#105) to four or greater, to ensure that calls

continue hunting to other group extensions if the call is not answered.

Use Do Not Disturb if you are assigned to a Hunt Group and you leave your

desk, so that a call to your extension moves directly to the next available

extension in the group.

You can use Group Call Distribution (#206) to assign outside lines to a

Hunt Group. Doing so allows outside calls on those lines to route directly

into that Hunt Group instead of being transferred by the receptionist.

Hunt Group calls are not eligible for VMS Cover.

Considerations

■

Extensions can be in more than one Hunt Group.

Outside calls can be answered and transferred to a Hunt Group. The voice

messaging system and the PARTNER Attendant also can transfer calls to a

Hunt Group.

Calls cannot be transferred to a Hunt Group if all extensions in that group

are busy.

If only one extension in a Hunt Group is available and that extension does

not answer an incoming call, the call returns to the extension that transferred

the call (or to that extension’s transfer return extension) after the

programmed amount of transfer return rings.

Group Hunting—Ring/Voice Signal (I77G/I*77G) 5-67

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AT&T MDC 9000 Specifications Page 155

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