AT&T MDC 9000 Specifications download pdf (Page 244)

Voice Interrupt On Busy (#312)

Description

This feature is available only on system phones.

This System Programming procedure identifies extensions that can receive

voice interrupt on busy calls. A voice interrupt on busy call is a special intercom

call that lets a user (the originator) interrupt and speak to another user (the

recipient) who is busy on an intercom or outside call with one other party.

When voice interrupt on busy is initiated, the recipient hears two beeps before

hearing the originator’s voice. The originator and the recipient should be aware

that the third party to whom the recipient is speaking probably will hear both the

beeps and the faint sound of the originator’s voice. This feature typically is used

by the receptionist to alert the boss to an important incoming call or event when

the boss is already on a call.

Related Features

■ Making Calls and Transferring Calls provide more instructions for making

and transferring voice interrupt on busy calls.

■ The recipient can use a Voice Interrupt on Busy Talk-Back button to

respond to the originator of the voice interrupt on busy call. The recipient’s

response will not be heard by the third party.

■ Users cannot receive voice interrupt on busy calls if:

Do Not Disturb is active at their extension.

They are part of a joined call (Joining Calls).

They are part of a Conference Call.

Considerations

■

The voice interrupt on busy tone (two beeps) is unique to distinguish it from

a voice-signaled intercom call tone (one beep).

If a voice interrupt on busy call is made to an idle extension, the originator

and the recipient hear a voice-signaled intercom call tone (one beep)

instead.

If you receive a voice interrupt on busy call and press [ Hold ], the third party is

put on hold and the originator hears two beeps that indicate you have

ended the voice interrupt on busy call. At this point:

To talk to the originator, if the green light next to the [

Intercom

] button is

flashing, press [

Intercom

]. (You cannot use the Voice Interrupt On Busy

Talk-Back button once a voice interrupt on busy call has ended.)

To resume your conversation with the third party, press the line button

next to the winking green light.

Any party involved in a voice interrupt on busy call cannot be involved in a

second voice interrupt on busy call until the first is finished.

5-156 Voice Interrupt On Busy (#312)

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