AT&T MLC-6 Instruction Manual

518-455-310September 1991PARTNER™ IICommunications SystemRelease 1Installation and UseAT&T—ProprietaryThis book contains proprietary information o

Last Number RedialDo Not DisturbPrivacyHoldExclusive HoldTransferLoudspeaker PagingCall ForwardingDirect Line Pickup Supports the following

Call Reporting Devices (SMDR)SMDR (Station Message Detail Recording) is a call reporting feature thatprovides records of call activity. Call reporting

A “*” character prints as the last digit of a dialed number if the calledparty hangs up before the originator, or a “?” prints if the number ofdigits

Call Accounting DevicesYou can send call information to a call accounting device if you want to furtheranalyze call activity. The device stores rate t

Speed Dial FormAThis appendix contains a Speed Dial Form to be photocopied and handed outto system users. It provides space on which to write System a

AT&TPARTNER™ II Communications SystemTo Dial●On MLS- or MLC-model telephone, press [ Feature ] + Code●On standard touch-tone telephone, press [ #

Maintenance and Customer SupportBMaintenanceYour system is designed to provide trouble-free performance without anyspecial maintenance procedures. To

In Case of DifficultyIf you should have a problem with your system, you may be able to solve ityourself by following the appropriate troubleshooting p

TroubleshootingThe charts on pages B-3 to B-7 describe various difficulties that might occur, possible causes forthe difficulty, and procedures you ca

Problem3. TroubleMakingOutside CallsPossible Cause1. Dial Mode isincorrectly set.Do ThisIf...Then...You can make a call,The problem is solved.Find out

Problem Possible CauseDo ThisIf...Then...5. Calls areAnsweredAutomaticallyA call rings once,then disappearsas though it wasanswered.Check Line Ringing

System ComponentsModular hardware design makes the system easy to install and expand. Figure1-1 shows the components of the system. A brief descriptio

ProblemPossible CauseDo ThisIf...Then...9. PhoneRingsBack AfterIntercomCall withNo One atOther End1. The switchhook ona standard phone isaccidentally

ProblemPossible CauseDo ThisIf...Then...13. PhoneDisplayDoes NotWorkDate, day, and timedo not displayproperly.Re-enter the date,day, and time usingSys

Repair InformationIn-Warranty RepairsIf you purchased or leased your system directly from AT&T, AT&T will repair itfree of charge during the o

If you purchased your system directly from AT&T, AT&T will perform warrantyrepair in accordance with the terms and conditions of the specific

Product Ordering InformationOrdering additional telephones and modules, accessories, and replacementparts for your system is convenient. Table B-1 (on

To use Table B-1, first locate the item you want. A triangle ( ▲ ) indicates where you can obtain it.SOURCE (U.S.)AT&T AT&TAT&TPhoneCenter

SpecificationsCCapacitiesSystem206 ModuleExtension Jack 24 outside lines via line jacks on 2 outside lines Maximum 2 devices per extensioneight 206

Extension Jack Ringing voltage: +5VDC, -140 VDC peak to peak; trapezoidal wave shapingSpecifications 35- to 38-Volt talk battery Ringing frequency: 2

FCC InformationDFederal CommunicationsCommission (FCC) InterferenceInformationThis equipment has been tested and found to comply with the limits for a

The appropriate registration number and ringer equivalence number(REN), which can be found on the right hand side of the primarycarrier. The facilit

Control UnitThe control unit is the heart of the system; it is made up of one or two carriers,which house the system modules. A fully loaded system ha

IndexAAbbreviated Ringing (#305), 3-17Accessories, 1-8, B-11Adding lines and extensions, 3-3Allowed List Assignment (#408), 3-18Allowed Phone Number L

programming, 3-22, 3-26 to 3-27using, 4-11 to 4-13Dial Mode (#201), 3-17Dial tones, outside vs. intercom, 4-5, 4-8Dialing restrictions and permissions

HFAI (Hands-Free Answer on Intercom), 4-6Hold button, 4-2Hold Disconnect Time (#203), 3-17Hold, Exclusive, 3-26, 4-11, 4-20Holding a call, 4-20Hotline

MLS-34D telephonefor receptionist, 3-23programming overlay, 3-14MLS-model telephones, 1-6, 4-2, B-11Modems, 5-9 to 5-10Modular telephone cords, connec

telephone, 3-21, 3-24 to 3-27QQuick Reference cards (for system phones), ivQuick Reference (programming), Inside back coverRRecallprogramming feature

using, 4-16System phonesassembling, 2-9buttons, 4-2 to 4-3call handling, 4-14 to 4-23connecting, 2-10definition, ivdial tones, 4-5labeling sheets, 3-2

Centralized Telephone Programming Quick ReferencePlace the Programming Overlay on the dial pad of the system display phone at extension 10 or 11TO ENT

System Programming Quick Reerence Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11TO START SYSTEM PROGR

SYSTEM RESET – PROGRAMMING SAVEDIMPORTANT: Using this procedure disconnects any active calls butretains system settings. Use it only if the system fa

518-455-310Graphics © AT&T 1988

TelephonesSystem TelephonesAT&T MLS- and MLC-model telephones are designed to make maximum use ofthe system’s features. They have several buttons

Standard TelephonesStandard phones are industry-standard (non-proprietary) rotary or touch-tonephones, including feature phones with built-in feature

Connecting and Using Standard DevicesYou can connect a standard device so that it is on an extension by itself, or sothat it shares an extension with

In-Range Out-of-Building (IROB) protectors are required to preventelectrical surges from damaging your system when phones are installedin another bu

Installing the Hardware2ContentsImportant Safety InstructionsInstallation GuidelinesPlacement of Carriers and Modules Line and Extension Numbering Co

Important Safety InstructionsAlways follow these basic safety precautions when using the system:1.2.3.4.5.6.7.Additional Safety Instructions forRead a

Installing the Hardware2This chapter explains how to install the system. It begins with generalguidelines to consider before installation, followed by

Copyright © 1991 AT&TAT&T 518-455-310All Rights ReservedIssue 1Printed in U.S.A.September 1991NoticeEvery effort was made to ensure that the i

Line and Extension NumberingOutside lines connect to the top two jacks on 206 modules and any jack on 400modules. For each 206 module, the system assi

–Power Failure Operation. During a power failure, system phoneswill not work because they require power to operate. However, ifstandard phones are con

An Example System SetupThese two pages show a control unit with two 206 modulesand three 400 modules, giving the system a capacity of 16outside lines

Installing the Hardware 2-5

Installation ProceduresBefore installing the system, be sure you read the safety instructions on page2-ii. In addition, be sure you have the parts sho

Installing the Carriers and ModulesBackplane1A) Hold the backplane against the2wall. (If you are also installing theexpansion carrier, plan to install

Connecting Lines and Extensions555-1343555-1344555-1345555-1346NetworkInterfaceJacks1Test for dial tone at the networkinterface jacks before connectin

Assembling System PhonesDesk Mounting (stand required for MLS-34D; optional for other system phones)1A) Plug one end of the handsetA) Remove the plast

Connecting and Testing Telephones1To connect a phone, plug themodular telephone mounting cord intoa modular wall jack or directly into a206 module ext

Connecting MLS-CA24 Intercom AutodialersOne AutodialerPowerUnitWallJackIn OutPowerTo connect one IntercomAutodialer to a system phone: A)Unplug the ph

ContentsAbout This Guideiii1Overview1-i Managing the System1-1Features and Capabilities 1-2System Components1-4Auxiliary Equipment1-72Installing th

Replacing a System ModuleTo replace a system module, firstdisconnect the AC power cord from thewall outlet, and then slide the controlunit cover off t

Programming3ContentsAlphabetical List of Programming ProceduresOverview Initial System SetupCopy Settings Changing Settings after InstallationChanging

Alphabetical List of System and Telephone Programming ProceduresFor information on a programming procedure, see the page cited in this table. System p

Programming3OverviewAfter you install the system hardware as described in Chapter 2, you cancustomize the system and individual telephones to meet the

Initial System SetupAfter installing the control unit, you set up the system using a combination ofsystem and telephone programming procedures. Howeve

Changing Settings after InstallationAs your business grows or changes, you will probably need to change the wayyour system was originally programmed.

Outgoing Call Restriction (#401) to prevent the extension frommaking certain types of outgoing calls (on all system lines). Disallowed List Assignm

Restricting Access to Outside LinesA user can access a line either by pressing a button on the phone or by dialinga feature code (Direct Line Pickup).

Night Service causes after-hours calls to ring immediately at theextensions in the Night Service Group, regardless of Line Ringingduring normal day

Type ofSetting forSetting forSetting forRestrictions orSetting for LineLine AccessOutgong CallDisallowed PhonePermissions forAssignmentRestrictionRest

5Using Auxiliary Equipment Fax MachinesAnswering MachinesModemsAutomated AttendantsCredit Card ScannersNight Service with Auxiliary EquipmentCal

Setting Up Groups of ExtensionsYou can set up four types of extension groups: Pickup Groups that let any user in the system answer outside calls fora

Put the extensions of people with similar responsibilities in a CallingGroup, so when a caller needs to talk with anyone in the group, theperson simp

Night ServiceThe Night Service feature allows you to change how a group of extensionsoperates after normal business hours. When Night Service is turne

Setting Up Auxiliary EquipmentIn addition to telephones, your system can include fax machines, answeringmachines, automated attendants, modems, doorph

AA/VMS Extensions (#607) identifies extensions on which you haveinstalled an automated attendant. Automated attendants answer callsand route them to

System Programming ProceduresSystem Programming requires an MLS-34D or MLS-12D phone at extension 10or extension 11, with a programming overlay placed

Figure 3-2. Programming Overlay for MLS-34D Phone3-14 Programming

Figure 3-3. Programming Overlay for MLS-12D PhoneProgramming 3-15

System Programming ReferenceSystem Programming changes settings for the system as a whole, or for individual lines or extensions. You can also use Sys

LINESEXTENSIONSDIAL MODEIdentifies individual lines as touch-tone orrotary. You may also need to adjust theRotary Dialing Timeout (#108).DIAL #201DIAL

About This GuidePurposePARTNER™ II Installation and Use explains what the PARTNER IICommunications System can do, provides instructions for using the

System Programming ReferenceSystem Programming changes settings for the system as a whole, or for individual lines or extensions. You can also use Sys

GROUPSAUXILIARY EQUIPMENTPICKUP GROUP EXTENSIONSAssigns extensions to a Pickup Group,Outside calls to a Pickup Group can bepicked up by any user in th

System Speed DialProgramming ReferenceFrom extension 10 or 11, you can store up to 60 outside numbers as System Speed Dial numbers. Once System Speed

Telephone ProgrammingSystem telephones are ready to use when they are installed, but they can becustomized to meet the needs of your business and indi

Personal Speed DialingPersonal Speed Dial numbers are outside phone numbers that a user dials bypressing [ Feature ] (or [ # ] on a standard phone) pl

Programming a Receptionist’s ExtensionIf you set up a centralized telephone answering position at extension 10, use thefollowing settings to customize

Telephone Programming ProceduresThe rest of this chapter gives step-by-step instructions for each TelephoneProgramming procedure. To program a phone f

MLS-34DPhoneLine/ProgrammableButtonsAny unusedIine button isprogrammableMLS-12PhoneMLS-12DPhoneProgrammableProgrammableButtonsButtons(without lights)(

Telephone Programming ReferenceCentralized Telephone ProgrammingUse Centralized Telephone Programming to program features or store telephone numbers f

DIAL-CODE FEATURESLAST NUMBER REDIALAutomatically redials the last outsideCALL FORWARDINGForwards all intercom, outside, or trans-number dialed.ferred

WARNING:Indicates the presence of a hazard that can cause severe or fatalpersonal injury if the hazard is not avoided.Carefully read the WARNING stat

Using Telephones4ContentsSystem TelephonesButtons and Indicators Lights Ringing Patterns Dial Tones Using the Handset, Speaker, and MicrophoneHands-F

Using Telephones4System TelephonesSystem phones have some common buttons and indicators. The followingpages explain where they are and how they work.I

Buttons and IndicatorsMLS-34DMLS-12DDisplayProgrammable Buttons(6 without lights)Dual-PurposeLine/ProgrammableButtons (10 with lights)Intercom Buttons

MLS-6Line/ProgrammableButtons (4)Intercom Buttons (2)MLC-6ControlEarpiece VolumeLine/ProgrammableButtonsIntercom ButtonsSpkr (Speaker) (all models ex

LightsEach line button has a green light and a red light. The meaning of these lightsvaries, depending on whether a button is used to access an outsid

Ringing PatternsYou can tell what kind of call you are receiving by the way your telephone rings. Dial TonesA single ring (ring . . . ring . . . rin

If you are already on a call, you can switch from the handset to thespeaker and microphone (on an MLS-34D, MLS-12D, or MLS-12 phone)by pressing [ Spk

If you have difficulty hearing the other party, increase the speakervolume. If the difficulty persists, lift your handset to continue theconversation

Dial TonesStandard phones have two different dial tones: Outside dial tone is generated by your local telephone company toindicate that you are conne

Feature PhonesA feature phone is a standard telephone that has feature buttons in addition tothe regular 12-key dial pad. For example, there are featu

Overview1ContentsManaging the System1-1Features and Capabilities1-2System Components Control UnitSystem ModulesSystem Capacity TelephonesSystem Teleph

Both phones share the same voicepath; that is, when either phone isbusy, the extension is busy.The lights on the system phone show what the stan

Dial-Code FeaturesDial-code features are features that are accessed by a dial code. They include such features asExclusive Hold, Conference Drop, and

To Use Manually on a . . .Dial-Code FeatureSystem PhoneStandard PhoneTo Use WhenProgrammed ona ButtonLast Number RedialDial [ Feature ] [ 0 ] [ 5 ]Dia

To Use Manually on a . . .Dial-Code FeatureTo Use WhenProgrammed ona ButtonSystem PhoneStandard PhoneDial [ Feature ] [ 1 ] [ 1 ] + your extensionDia

Using Your TelephoneThe charts below explain how to handle calls with both system and standard phones. When priorprogramming is required, the page num

On a System Phone* On a Standard PhoneTo reserve an outside lineIf a line you want to use isbusy (steady red light), youcan reserve it and yourphone w

On a System Phone*On a Standard PhoneTo enter a SystemPassword to overridedialing restrictionsThis feature is not available.See page 3-18 forprogrammi

On a System Phone*On a Standard PhoneTo ring or page allextensions in a CallingGroupSee page 3-19 forinstructions on setting up aCalling Group.You can

Answering a CallOn a System Phone*On a Standard PhoneTo answer a callYou can program Direct LinePickup onto a button. Seepage 3-27 for programminginst

On a System Phone*On a Standard PhoneTo answer a call ringingat another extensionThe call can be an outsidecall, an intercom call, or atransferred cal

OverviewManaging the SystemThis guide explains everything you need to know about using yourPARTNER™ II Communications System. If you are responsible f

Putting a Call on HoldOn a System Phone* On a Standard PhoneTo put a call on hold(anyone can retrieve it)1.Press [ Hold ].The light next to the line b

Transferring a CallOn a System Phone*On a Standard PhoneThis feature is not available.To transfer a call ...3-26).To transfer a callYou can transfer b

Making a Conference CallA conference call connects up to five parties (including the originator) in a single call. You canconnect both outside calls a

Joining a CallJoining is adding yourself to a call in progress, the same way you do on a home telephone bypicking up an extension. (This is different

Loudspeaker PagingOn a System Phone*On a Standard PhoneTo make anannouncement over aloudspeaker pagingsystemDial [ 7 ] [ 0 ].The system supports allAT

Using Auxiliary EquipmentContents5Fax Machines Using Fax MachinesFax Management FeatureTransferring a Call to the Fax MachineUsing the Fax Machine’s

There are many ways to set up auxiliary equipment—the setup you choosedepends upon your needs and the number of devices you have. Thischapter presents

Using Auxiliary Equipment5Fax MachinesThis section presents several ways that you can set up fax machines to workwith your system. It includes instruc

Table 5-1. Fax Management Button Light PatternsLight PatternIndicates...Off Fax idle.Red brokenFax trouble. The fax machine is not answering.flutterIf

Using the Fax Machine’s Notify FeatureSome AT&T fax machines (for example, models 5300, 5350, 9025 Plus, and9035 Plus) have a feature called Notif

Solving Problems. Appendix B provides information on solvingproblems and ordering additional accessories and equipment. If yoursystem or telephones

Single Fax MachineThe single fax machine setup (shown in Figure 5-1) is good for moderate traffic.The fax machine has its own line (Line A), the numbe

Fax Line ACONTROLUNIT4.Ext XFAX+To program:1.2.3.5.6.Use Line Assignment (#301) to assign only line A to extension X.Set Automatic Privacy (#304) for

Answering MachinesYou can use an answering machine to answer calls at night when no one isaround, or during business hours when no one can get to the

From outside the system, call in on any line assigned to the machine.When the machine answers, dial its message retrieval code. Note,however, that w

Personal Answering MachineA personal answering machine is used to answer all the calls that ring on thelines at a certain extension (Figure 5-6). It i

ModemsThere are several ways to use modems with your system, as described below.Note:Modems can connect directly to an extension jack without an adapt

LinesPCTerminalCONTROLUNIT267F2BridgingAdapter(optional)ModemorExtXTelephone(optional)To program:1.Use Line Assignment (#301) to assignone or more lin

Automated AttendantsAn automated attendant answers calls and redirects them to a specifiedextension or to a Hunt Group (based on the digits a caller d

Credit Card ScannersMany retail businesses and restaurants use credit card scanners to get instantapproval of credit card purchases. The system allows

Night Service withAuxiliary EquipmentYou can set up modems, fax machines, and answering machines to receivecalls automatically after hours. When Night