Call Reporting Devices (SMDR)
SMDR (Station Message Detail Recording) is a call reporting feature that
provides records of call activity. Call reporting information provides you with the
ability to:
■
Detect any unauthorized calls
■
Bill clients or projects
■
Reduce telephone costs by identifying the need to change
telecommunications services (like adding a WATS line for calls to a
particular area code)
Call reporting information is recorded as calls occur. The system sends the
information via a 1200-baud serial interface to either a serial printer or a call
accounting device.
The device connects directly to the SMDR jack on the primary processor
module. The system records information for each call that lasts at least 10
seconds. For outgoing calls, the timing begins when you get a dial tone. For
incoming calls, the timing begins when you answer the call. Timing stops when
the call is disconnected.
Call Reports
A call report is a page of information that begins with a header. The header
includes field names that describe the information in each call record. The call
record is a line of information that includes the fields shown in Figure 5-12.
DATE
TIME
CALLED NUMBER
DUR.
LINE
STN.
C 05/02/91 11:11
12015558014
00:01:40
08
48
C 05/02/91 11:34
19085556036
00:04:28
02
32
I 05/02/91
12:35
IN
01
00:02:12
10
Figure 5-12. Sample Call Report
Each page includes 59 records. The report has the following fields.
■
■
■
Call Type. “C” indicates outgoing calls; “I” indicates incoming calls.
(System Programming procedure #607 defines whether or not
incoming calls are reported.)
Date. The date of the call is shown in mm/dd/yy format, where mm is
the month, dd is the day, and yy is the year. The system uses the date
set with System Date (#101).
Time. The time of the connection is shown in hh:mm format, where hh
is the hour and mm is the minute. The system uses the time set with
System Time (#103) and is shown in 24-hour (military) time.
Called Number. For an outgoing call, this is the dialed number (first
15 digits only) or the speed dial code of a Marked System Speed Dial
■
this field.
number (preceded by an “F”). For an incoming call, “IN” appears in
5-14 Using Auxiliary Equipment
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