AT&T SB35020 User's Guide download pdf (Page 30)

Call Management 30

Syn248 SB35020 Deskset User’s Guide Back to Contents

C HAPTER

ALL

ANAGEMENT

This chapter describes the call management features of the SB35020 Deskset. The

Deskset enables you to put calls on hold, transfer calls, and create conference calls.

 “Call Management” on page 31

 “Putting a Call on Hold” on page 32

 “Transferring a Call” on page 33

 “Making a Conference Call” on page 34

 “Call Management Using a Headset” on page 36.

1 2 ... 25 26 27 28 29 30 31 32 33 34 35 ... 116 117

User’s Guide 1
Additional Documentation 5
Topic Navigation 6
Text Conventions 6
Syn248 System Overview 8
SB35020 Deskset Description 9
Deskset Hard Keys 10
Setting Your Password 11
Lines and Line Keys 11
Soft Keys 12
Scroll Indicators 12
Deskset Status Indicators 13
Call Indicators 14
Call Status Icons 15
Programmable Feature Keys 16
Programmable Feature Key LEDs 17
Dial-Pad Entry 18
Using the Speakerphone 19
Using Help Screens 19
C HAPTER 20
Active Call Screen 21
Predialing 22
Live Dialing 22
Making a Call from a List 23
Making an Intercom Call 24
NSWERING 25
Incoming Call Screen 26
Incoming Call Indication 26
Answering a Call 27
Ignoring a Call 27
Intercom Auto Answering 28
Call Forward–No Answer 28
About the Auto Attendant 29
ANAGEMENT 30
Call Management 31
Putting a Call on Hold 32
Transferring a Call 33
Making a Conference Call 34
Putting a Conference on Hold 35
Ending a Conference 35
To use a Headset: 36
CCESSING 37
Accessing the Extension List 38
Accessing the Redial List 39
Deleting Redial Entries 40
To search for a list entry: 41
Accessing the Held Calls List 42
IRECTORY 43
Using the Directory 44
To change Directory settings: 45
 or  to move the cursor 46
Editing a Personal List Entry 47
 so that appears 48
 or  to see the soft key 49
Sorting Directory Entries 50
OICEMAIL 51
Voicemail Overview 52
Accessing Your Messages 54
Message Playback 55
Calling the Messenger 56
Deleting Messages 57
To access Voicemail remotely: 59
Using the Call Log 63
Managing Missed Calls 64
Storing Call Log Entries 66
Deleting Call Log Entries 67
Sending a Page 69
Deskset Menu 71
Features 72
User Settings 73
Greetings 74
Name Recording 75
Intercom Auto Answer 76
Deskset Settings 77
 to set the Backlight level 78
To use the Sounds menu: 79
Volume Settings 80
Preferred Audio Mode 81
Directory Settings 82
To reset your password: 83
Admin Settings 84
Deskset Information 85
Auto-Attendant Settings 86
Using Do Not Disturb (DND) 86
NTERFACE 87
To access the WebUI: 88
Error Handling 89
Basic Settings 90
Personal Directory 91
Quick Dial 93
To access WebUI Help: 94
ROUBLESHOOTING 95
Display Messages 97
Calls Generally 99
100
Incoming Calls 102
Outgoing Calls 104
Voicemail 105
Other Deskset Features 107
PC/Deskset Interaction 109
PPENDIXES 110
Appendix C: Maintenance 113

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AT&T SB35020 User's Guide Page 30

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