AT&T SB35020 User's Guide Page 1

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Overview 10 Syn248 SB35020 Deskset User’s Guide Back to ContentsDeskset Hard KeysThe hard keys include the standard telephone dial-pad keys an

Troubleshooting 100 Syn248 SB35020 Deskset User’s Guide Back to ContentsYou hear static, sudden silences, gaps in speech, or garbled speech.A

Troubleshooting 101 Syn248 SB35020 Deskset User’s Guide Back to ContentsYou are unable to transfer a call to an outside phone number.Unanswere

Troubleshooting 102 Syn248 SB35020 Deskset User’s Guide Back to ContentsIncoming CallsYour Deskset does not receive incoming calls.Outside cal

Troubleshooting 103 Syn248 SB35020 Deskset User’s Guide Back to ContentsCaller ID is not working. The display shows and a digit for the name

Troubleshooting 104 Syn248 SB35020 Deskset User’s Guide Back to ContentsOutgoing CallsNo dial tone.When you dial an outside number, you reach

Troubleshooting 105 Syn248 SB35020 Deskset User’s Guide Back to ContentsVoicemailVoicemail is not received at the extension you called.Your De

Troubleshooting 106 Syn248 SB35020 Deskset User’s Guide Back to ContentsThe system does not respond to remote Voicemail commands.Probable Caus

Troubleshooting 107 Syn248 SB35020 Deskset User’s Guide Back to ContentsOther Deskset FeaturesOther Desksets do not appear in the extension li

Troubleshooting 108 Syn248 SB35020 Deskset User’s Guide Back to ContentsWebUIUnable to access the WebUI Log-in page from my computer.Changes m

Troubleshooting 109 Syn248 SB35020 Deskset User’s Guide Back to ContentsPC/Deskset InteractionInternet connection or access to the local netwo

Overview 11 Syn248 SB35020 Deskset User’s Guide Back to ContentsLines and Line KeysThe system administrator can configure your Deskset with up

Appendixes 110 Syn248 SB35020 Deskset User’s Guide Back to ContentsAPPENDIXESAppendix A: Soft KeysThe Syn248 SB35020 Deskset features keys bel

Appendixes 111 Syn248 SB35020 Deskset User’s Guide Back to ContentsPlays all Voicemail messages.Plays a message from the Call Log.Plays a reco

Appendixes 112 Syn248 SB35020 Deskset User’s Guide Back to ContentsAppendix B: Technical SpecificationsTable 21 lists the technical specificat

Appendixes 113 Syn248 SB35020 Deskset User’s Guide Back to ContentsAppendix C: MaintenanceAvoid Rough TreatmentHandle the unit gently. Save th

Appendixes 114 Syn248 SB35020 Deskset User’s Guide Back to ContentsAppendix D: Important Safety InstructionsWhen using your telephone equipmen

Glossary 115 Syn248 SB35020 Deskset User’s Guide Back to ContentsGLOSSARYThis glossary provides definitions that pertain to the Syn248 telepho

Glossary 116 Syn248 SB35020 Deskset User’s Guide Back to ContentsExtension list: A list of names and extension numbers for the Syn248 system t

Glossary 117 Syn248 SB35020 Deskset User’s Guide Back to Contentsoff hook: Indicates that you are on a phone call, have lifted the corded hand

Overview 12 Syn248 SB35020 Deskset User’s Guide Back to ContentsSoft KeysSoft keys are a set of three context-sensitive keys that provide func

Overview 13 Syn248 SB35020 Deskset User’s Guide Back to ContentsDeskset Status IndicatorsStatus indicators appear in the upper right-hand corn

Overview 14 Syn248 SB35020 Deskset User’s Guide Back to ContentsCall IndicatorsWhen the Deskset has an incoming, ongoing, or Held call, inform

Overview 15 Syn248 SB35020 Deskset User’s Guide Back to ContentsCall Status IconsTable 6 shows and describes the call status icons. The number

Overview 16 Syn248 SB35020 Deskset User’s Guide Back to ContentsProgrammable Feature KeysThe Deskset has ten Programmable Feature keys as show

Overview 17 Syn248 SB35020 Deskset User’s Guide Back to ContentsProgrammable Feature Key LEDsThe Programmable Feature Keys have two-color LEDs

Overview 18 Syn248 SB35020 Deskset User’s Guide Back to ContentsDial-Pad EntryUse the dial-pad keys to enter letters and numbers into a text f

Overview 19 Syn248 SB35020 Deskset User’s Guide Back to ContentsUsing the SpeakerphoneWhen the speakerphone is active, the SPEAKER key is lit.

2 Syn248 SB35020 Deskset User’s GuideCONTENTSPreface ...

Making Calls 20 Syn248 SB35020 Deskset User’s Guide Back to ContentsC HAPTER2MAKING CALLSThe SB35020 Deskset provides several methods for maki

Making Calls 21 Syn248 SB35020 Deskset User’s Guide Back to ContentsActive Call ScreenThe Active Call screen, as shown in Figure 9, appears wh

Making Calls 22 Syn248 SB35020 Deskset User’s Guide Back to ContentsPredialingPredial is only available when the Deskset is idle or when all c

Making Calls 23 Syn248 SB35020 Deskset User’s Guide Back to ContentsMaking a Call from a ListTo make a call from a list:1. Access the desired

Making Calls 24 Syn248 SB35020 Deskset User’s Guide Back to ContentsMaking an Intercom CallTo make an internal (extension-to-extension) call,

Answering Calls 25 Syn248 SB35020 Deskset User’s Guide Back to ContentsC HAPTER3ANSWERING CALLSWhen a call comes in, the Deskset rings and the

Answering Calls 26 Syn248 SB35020 Deskset User’s Guide Back to ContentsIncoming Call ScreenThe Incoming Call and Active Call screens are shown

Answering Calls 27 Syn248 SB35020 Deskset User’s Guide Back to ContentsAnswering a CallTo answer a call:To answer an incoming call, do one of

Answering Calls 28 Syn248 SB35020 Deskset User’s Guide Back to ContentsIntercom Auto AnsweringYou can set your Deskset to answer Intercom call

Answering Calls 29 Syn248 SB35020 Deskset User’s Guide Back to ContentsIntercom Call Forward–No Answer is a setting unique to each Deskset. Th

3 Syn248 SB35020 Deskset User’s GuideIntercom Auto Answering ...

Call Management 30 Syn248 SB35020 Deskset User’s Guide Back to ContentsC HAPTER4CALL MANAGEMENTThis chapter describes the call management feat

Call Management 31 Syn248 SB35020 Deskset User’s Guide Back to ContentsCall ManagementCall Management begins with the Active Call screen shown

Call Management 32 Syn248 SB35020 Deskset User’s Guide Back to ContentsPutting a Call on HoldAll Desksets that share assigned lines can view h

Call Management 33 Syn248 SB35020 Deskset User’s Guide Back to ContentsTransferring a CallYou can transfer an active call to: an internal ext

Call Management 34 Syn248 SB35020 Deskset User’s Guide Back to ContentsMaking a Conference CallYou can set up a conference call with yourself

Call Management 35 Syn248 SB35020 Deskset User’s Guide Back to ContentsPutting a Conference on HoldTo put a conference on hold:1. Press HOLD.

Call Management 36 Syn248 SB35020 Deskset User’s Guide Back to ContentsCall Management Using a HeadsetYou can use a corded or cordless headset

Accessing Items in Lists 37 Syn248 SB35020 Deskset User’s Guide Back to ContentsC HAPTER5ACCESSING ITEMS IN LISTSThe Deskset has lists of phon

Accessing Items in Lists 38 Syn248 SB35020 Deskset User’s Guide Back to ContentsAccessing the Extension ListYou can access the Extension List

Accessing Items in Lists 39 Syn248 SB35020 Deskset User’s Guide Back to ContentsAccessing the Redial ListThe last 20 phone numbers that you di

4 Syn248 SB35020 Deskset User’s GuidePaging...

Accessing Items in Lists 40 Syn248 SB35020 Deskset User’s Guide Back to Contents store the caller’s number by pressing . The Store Redial E

Accessing Items in Lists 41 Syn248 SB35020 Deskset User’s Guide Back to ContentsSearching the Extension or Directory Lists Using the Dial PadU

Accessing Items in Lists 42 Syn248 SB35020 Deskset User’s Guide Back to ContentsAccessing the Held Calls ListWhen you or anyone else in your o

Directory 43 Syn248 SB35020 Deskset User’s Guide Back to ContentsC HAPTER6DIRECTORYThe Syn248 system provides three Directory lists. By defaul

Directory 44 Syn248 SB35020 Deskset User’s Guide Back to ContentsUsing the DirectoryAccess the Directory by pressing MENU, then 1, and then 5

Directory 45 Syn248 SB35020 Deskset User’s Guide Back to ContentsViewing and Calling Directory EntriesBy default, the Directory screen display

Directory 46 Syn248 SB35020 Deskset User’s Guide Back to ContentsCreating a New Personal List EntryYou can add up to 50 personal entries to th

Directory 47 Syn248 SB35020 Deskset User’s Guide Back to ContentsEditing a Personal List EntryYou can edit any Personal list entry while viewi

Directory 48 Syn248 SB35020 Deskset User’s Guide Back to ContentsDeleting a Personal List EntryYou can delete any one of your personal list en

Directory 49 Syn248 SB35020 Deskset User’s Guide Back to ContentsStoring Directory Entries from the Call Log or Redial ListTo store a Call Log

Preface 5 Syn248 SB35020 Deskset User’s Guide Back to ContentsPREFACEThis User’s Guide provides instructions for using your Syn248 SB35020 Des

Directory 50 Syn248 SB35020 Deskset User’s Guide Back to ContentsSorting Directory EntriesThe Directory entries are sorted by first or last na

Voicemail 51 Syn248 SB35020 Deskset User’s Guide Back to ContentsC HAPTER7VOICEMAILYour Syn248 system records and saves incoming voicemail mes

Voicemail 52 Syn248 SB35020 Deskset User’s Guide Back to ContentsVoicemail OverviewWhen there is at least one new message, the MESSAGE WAITING

Voicemail 53 Syn248 SB35020 Deskset User’s Guide Back to ContentsSetting up Your Voicemail GreetingsYou can have three different greetings for

Voicemail 54 Syn248 SB35020 Deskset User’s Guide Back to ContentsTo activate a greeting:1. Press MENU, then 2, then 1, and then 1 to display t

Voicemail 55 Syn248 SB35020 Deskset User’s Guide Back to ContentsMessage PlaybackYou can play either a single message or all of your Voicemail

Voicemail 56 Syn248 SB35020 Deskset User’s Guide Back to ContentsCalling the MessengerYou can call back the person who left the Voicemail mess

Voicemail 57 Syn248 SB35020 Deskset User’s Guide Back to ContentsDeleting MessagesYou can delete a single message or all messages from the Mes

Voicemail 58 Syn248 SB35020 Deskset User’s Guide Back to ContentsNew Message Status IndicationsYou can add a new message indication ( ) or del

Voicemail 59 Syn248 SB35020 Deskset User’s Guide Back to ContentsAccessing Your Voicemail RemotelyRemote access allows you to listen to Person

Preface 6 Syn248 SB35020 Deskset User’s Guide Back to ContentsTopic NavigationThis Syn248 SB35020 Deskset User’s Guide features easy navigatio

Voicemail 60 Syn248 SB35020 Deskset User’s Guide Back to ContentsTo access Voicemail remotely – listen to messages:Once you have accessed the

Voicemail 61 Syn248 SB35020 Deskset User’s Guide Back to ContentsTo access Voicemail remotely – Voicemail greeting setup:1. To set up the Voic

Call Log 62 Syn248 SB35020 Deskset User’s Guide Back to ContentsC HAPTER8CALL LOGThe Deskset Call Log provides available name and number infor

Call Log 63 Syn248 SB35020 Deskset User’s Guide Back to ContentsUsing the Call LogThe Call Log soft keys, as shown in Figure 21 and described

Call Log 64 Syn248 SB35020 Deskset User’s Guide Back to ContentsTo access the Call Log:1. Press MENU, then 1, and then 6.The most recent Call

Call Log 65 Syn248 SB35020 Deskset User’s Guide Back to ContentsListening to Voicemail From the Call LogIf the caller left a Voicemail message

Call Log 66 Syn248 SB35020 Deskset User’s Guide Back to ContentsStoring Call Log EntriesTo store a Call Log entry into your Personal list:1. F

Call Log 67 Syn248 SB35020 Deskset User’s Guide Back to ContentsDeleting Call Log EntriesYou can delete a single Call Log entry, or all Call L

Paging 68 Syn248 SB35020 Deskset User’s Guide Back to ContentsC HAPTER9PAGINGPaging allows you to broadcast what you say to more than one exte

Paging 69 Syn248 SB35020 Deskset User’s Guide Back to ContentsSending a PageYou can start sending a page from the Paging Zones screen. If your

Overview 7 Syn248 SB35020 Deskset User’s Guide Back to ContentsC HAPTER1OVERVIEWThe Syn248 Business Phone System from AT&T is for busines

Deskset Settings 70 Syn248 SB35020 Deskset User’s Guide Back to ContentsC HAPTER10DESKSET SETTINGSYou or your system administrator can customi

Deskset Settings 71 Syn248 SB35020 Deskset User’s Guide Back to ContentsDeskset MenuYou can use the Deskset menus to set up many Deskset featu

Deskset Settings 72 Syn248 SB35020 Deskset User’s Guide Back to ContentsFeaturesUse the Features menu to access the Deskset Features, as shown

Deskset Settings 73 Syn248 SB35020 Deskset User’s Guide Back to ContentsUser SettingsUse the User Settings menu to set up options as shown in

Deskset Settings 74 Syn248 SB35020 Deskset User’s Guide Back to ContentsGreetingsUse the Greetings menu, as shown in Figure 24 and described i

Deskset Settings 75 Syn248 SB35020 Deskset User’s Guide Back to ContentsName RecordingIf callers access the Company Directory when unanswered

Deskset Settings 76 Syn248 SB35020 Deskset User’s Guide Back to ContentsIntercom Auto AnswerYou can set the Deskset to automatically answer In

Deskset Settings 77 Syn248 SB35020 Deskset User’s Guide Back to ContentsDeskset SettingsUse the Deskset Settings menu to set up the display ap

Deskset Settings 78 Syn248 SB35020 Deskset User’s Guide Back to ContentsDisplayUse the Display menu to adjust your Deskset LCD screen contrast

Deskset Settings 79 Syn248 SB35020 Deskset User’s Guide Back to ContentsSoundsUse the Sounds menu to set the ring volume, pick one of nine rin

Overview 8 Syn248 SB35020 Deskset User’s Guide Back to ContentsSyn248 System OverviewYour Deskset is part of the Syn248 System. Syn248 differs

Deskset Settings 80 Syn248 SB35020 Deskset User’s Guide Back to ContentsVolume SettingsSet the Speaker, Receiver, Headset, and Paging volumes

Deskset Settings 81 Syn248 SB35020 Deskset User’s Guide Back to ContentsPreferred Audio ModeWhen you press a Line key or , the call is answer

Deskset Settings 82 Syn248 SB35020 Deskset User’s Guide Back to ContentsDirectory SettingsUse the Directory Settings menu to show or hide any

Deskset Settings 83 Syn248 SB35020 Deskset User’s Guide Back to ContentsSetting, Changing, or Resetting Your PasswordUse the User Password men

Deskset Settings 84 Syn248 SB35020 Deskset User’s Guide Back to ContentsAdmin SettingsTo display the Admin Settings menu:1. Press MENU, then 3

Deskset Settings 85 Syn248 SB35020 Deskset User’s Guide Back to ContentsDeskset InformationUse the Deskset Information screen, shown in Figure

Deskset Settings 86 Syn248 SB35020 Deskset User’s Guide Back to ContentsAuto-Attendant SettingsIf your system administrator has set your exten

Web Interface 87 Syn248 SB35020 Deskset User’s Guide Back to ContentsC HAPTER11WEB INTERFACEUse an Internet browser to access the Web User Int

Web Interface 88 Syn248 SB35020 Deskset User’s Guide Back to ContentsAccessing the Web User Interface (WebUI)To access the WebUI:1. Ensure tha

Web Interface 89 Syn248 SB35020 Deskset User’s Guide Back to ContentsError HandlingIf you type an invalid value into one of the WebUI fields a

Overview 9 Syn248 SB35020 Deskset User’s Guide Back to ContentsSB35020 Deskset DescriptionThe key external features of the Deskset are identif

Web Interface 90 Syn248 SB35020 Deskset User’s Guide Back to ContentsBasic SettingsThe remaining procedures in this chapter assume that you ar

Web Interface 91 Syn248 SB35020 Deskset User’s Guide Back to ContentsPersonal DirectoryTo allow easy dialing, you can create a Personal Direct

Web Interface 92 Syn248 SB35020 Deskset User’s Guide Back to ContentsTo edit Personal Directory entries:1. In the navigation menu at left, cl

Web Interface 93 Syn248 SB35020 Deskset User’s Guide Back to ContentsQuick DialIf your system administrator has set up your Deskset with Quick

Web Interface 94 Syn248 SB35020 Deskset User’s Guide Back to ContentsHelpTo access WebUI Help:1. In the navigation menu at left, click Help.A

Troubleshooting 95 Syn248 SB35020 Deskset User’s Guide Back to ContentsC HAPTER12TROUBLESHOOTINGIf you have difficulty operating your Deskset,

Troubleshooting 96 Syn248 SB35020 Deskset User’s Guide Back to ContentsCommon Troubleshooting ProceduresFollow these procedures to resolve com

Troubleshooting 97 Syn248 SB35020 Deskset User’s Guide Back to ContentsDisplay MessagesThe screen is blank or the Deskset menu does not work.T

Troubleshooting 98 Syn248 SB35020 Deskset User’s Guide Back to ContentsThe device screen displays Synchronizing... Deskset cannot make or rec

Troubleshooting 99 Syn248 SB35020 Deskset User’s Guide Back to ContentsCalls GenerallyCalls are dropped.Deskset cannot make or receive phone c