AT&T SB35020 User's Guide Page 27
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Answering Calls 27
Syn248 SB35020 Deskset User’s Guide Back to Contents
Answering a Call
To answer a call:
To answer an incoming call, do one of the following:
Lift the handset.
Press to answer using the Preferred Audio method. See “Preferred
Audio Mode” on page 81.
Press SPEAKER to use the speakerphone.
Press HEADSET to use a headset connected to the Headset jack. See “Call
Management Using a Headset” on page 36.
For multiple incoming calls, press the corresponding Line key to answer each call.
The previous active call is put on hold. New calls remain in the display until you
answer or until you press .
The active call screen appears.
Once you answer a call:
Previous active calls are automatically put on hold.
If you were predialing, that call is canceled.
Ignoring a Call
You can ignore an incoming call by pressing to silence the ringer. The silenced
ringer icon appears. If you are on an active or held call, after the incoming call has been
ignored, the screen returns to the call you were on before the incoming call.
Once a call is ignored:
The key is no longer available on the incoming call screen.
The Line key continues to flash. If it is an Intercom call, the Intercom key
flashes.
You can press the flashing Line or Intercom key to answer the incoming call.
When you have no other active calls, you can lift the handset, press
SPEAKER, or press HEADSET to answer the incoming call.
If no one answers the call, the call goes to the Call Forward–No Answer
destination. The default destination for external calls is the Auto Attendant.
The default destination for Intercom calls is voicemail. See “Call Forward–No
Answer” on page 28.
Answer
Ignore
If you are listening to Voicemail when a call comes in, press to return
to the message playback screen.
Ignore
Ignore
Ignore
- User’s Guide 1
- Additional Documentation 5
- Topic Navigation 6
- Text Conventions 6
- Syn248 System Overview 8
- SB35020 Deskset Description 9
- Deskset Hard Keys 10
- Setting Your Password 11
- Lines and Line Keys 11
- Soft Keys 12
- Scroll Indicators 12
- Deskset Status Indicators 13
- Call Indicators 14
- Call Status Icons 15
- Programmable Feature Keys 16
- Programmable Feature Key LEDs 17
- Dial-Pad Entry 18
- Using the Speakerphone 19
- Using Help Screens 19
- C HAPTER 20
- Active Call Screen 21
- Predialing 22
- Live Dialing 22
- Making a Call from a List 23
- Making an Intercom Call 24
- NSWERING 25
- Incoming Call Screen 26
- Incoming Call Indication 26
- Answering a Call 27
- Ignoring a Call 27
- Intercom Auto Answering 28
- Call Forward–No Answer 28
- About the Auto Attendant 29
- ANAGEMENT 30
- Call Management 31
- Putting a Call on Hold 32
- Transferring a Call 33
- Making a Conference Call 34
- Putting a Conference on Hold 35
- Ending a Conference 35
- To use a Headset: 36
- CCESSING 37
- Accessing the Extension List 38
- Accessing the Redial List 39
- Deleting Redial Entries 40
- To search for a list entry: 41
- Accessing the Held Calls List 42
- IRECTORY 43
- Using the Directory 44
- To change Directory settings: 45
- or to move the cursor 46
- Editing a Personal List Entry 47
- so that appears 48
- or to see the soft key 49
- Sorting Directory Entries 50
- OICEMAIL 51
- Voicemail Overview 52
- Accessing Your Messages 54
- Message Playback 55
- Calling the Messenger 56
- Deleting Messages 57
- To access Voicemail remotely: 59
- Using the Call Log 63
- Managing Missed Calls 64
- Storing Call Log Entries 66
- Deleting Call Log Entries 67
- Sending a Page 69
- Deskset Menu 71
- Features 72
- User Settings 73
- Greetings 74
- Name Recording 75
- Intercom Auto Answer 76
- Deskset Settings 77
- to set the Backlight level 78
- To use the Sounds menu: 79
- Volume Settings 80
- Preferred Audio Mode 81
- Directory Settings 82
- To reset your password: 83
- Admin Settings 84
- Deskset Information 85
- Auto-Attendant Settings 86
- Using Do Not Disturb (DND) 86
- NTERFACE 87
- To access the WebUI: 88
- Error Handling 89
- Basic Settings 90
- Personal Directory 91
- Quick Dial 93
- To access WebUI Help: 94
- ROUBLESHOOTING 95
- Display Messages 97
- Calls Generally 99
- 100
- Incoming Calls 102
- Outgoing Calls 104
- Voicemail 105
- Other Deskset Features 107
- PC/Deskset Interaction 109
- PPENDIXES 110
- Appendix C: Maintenance 113
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