AT&T SB35020 User's Guide

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Overview 10 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset DescriptionThe key external features of the Deskset are shown

Troubleshooting 100 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCommon Troubleshooting ProceduresFollow these procedures to re

Troubleshooting 101 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDisplay MessagesThe screen is blank or the Deskset menu does n

Troubleshooting 102 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsThe device screen displays Synchronizing... Deskset cannot ma

Troubleshooting 103 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCalls GenerallyCalls are dropped.Deskset cannot make or receiv

Troubleshooting 104 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsYou hear static, sudden silences, gaps in speech, or garbled s

Troubleshooting 105 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsYou are unable to transfer a call to an outside phone number.U

Troubleshooting 106 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsIncoming CallsDeskset does not receive incoming calls.Deskset

Troubleshooting 107 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset does not Auto Answer intercom calls.Caller ID is not w

Troubleshooting 108 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsOutgoing CallsNo dial tone.When you dial an outside number, yo

Troubleshooting 109 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsVoicemailVoicemail is not received at the extension you called

Overview 11 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset Hard KeysThe hard keys include the standard telephone dial-pad

Troubleshooting 110 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsThe system does not respond to remote voicemail commands.Proba

Troubleshooting 111 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsOther Deskset FeaturesOther Desksets do not appear in the exte

Troubleshooting 112 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsWebUIUnable to access the WebUI Log-in page from my computer.C

Troubleshooting 113 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPC/Deskset InteractionInternet connection or access to the loc

Troubleshooting 114 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCordless Headset (SB35025 Only)The headset is not responding.T

Troubleshooting 115 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsThe headset registration is not working.Poor audio quality. Sp

Troubleshooting 116 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsNo dial tone.Batteries do not hold a charge.Probable Cause Cor

Troubleshooting 117 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsThe Deskset shows no indication that the headset is on a call.

Appendixes 118 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAPPENDIXESAppendix A: Soft KeysThe Syn248 SB35020/SB35025 Deskset f

Appendixes 119 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTransfers a call to personal voicemailPlays a message or recording.

Overview 12 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsLines and Line KeysThe system administrator can configure your Deskset

Appendixes 120 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAppendix B: Technical SpecificationsTable 21 lists the technical sp

Appendixes 121 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAppendix C: MaintenanceAvoid Rough TreatmentHandle the unit gently.

Appendixes 122 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAppendix D: Important Safety InstructionsWhen using your telephone

Appendixes 123 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAppendix E: GPL License InformationPortions of the software associa

Glossary 124 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsGLOSSARYThis glossary provides definitions that apply to the Syn248 t

Glossary 125 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsEthernet: A type of computer networking technology that connects devi

Glossary 126 Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contentsoff hook: Indicates that you are on a phone call, have lifted the cor

Overview 13 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSoft KeysSoft keys are a set of three context-sensitive keys that prov

Overview 14 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset Status IndicatorsStatus indicators appear in the upper right-h

Overview 15 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCall IndicatorsWhen the Deskset has an incoming, ongoing, or held call

Overview 16 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCall Status IconsTable 6 shows and describes the call status icons. Th

Overview 17 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsProgrammable Feature KeysThe Deskset has ten programmable feature keys

Overview 18 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsProgrammable Feature Key LEDsThe programmable feature keys have two-co

Overview 19 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDial-Pad EntryUse the dial-pad keys to enter letters and numbers into

2 Syn248 SB35020/SB35025 Deskset User’s GuideCONTENTSPreface ...

Overview 20 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsUsing the SpeakerphoneWhen the speakerphone is active, the (SPEAKER)

Making Calls 21 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsC HAPTER2MAKING CALLSThe Deskset provides several methods for maki

Making Calls 22 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsActive Call ScreenThe active call screen, as shown in Figure 9, ap

Making Calls 23 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPredialingPredial is only available when the Deskset is idle or wh

Making Calls 24 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsMaking a Call from a ListTo make a call from a list:1. Access the

Making Calls 25 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsMaking an Intercom CallTo make an internal (extension-to-extension

Making Calls 26 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsMaking Calls with an Optional AT&T DECT Cordless Headset (SB35

Answering Calls 27 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsC HAPTER3ANSWERING CALLSWhen a call comes in, the Deskset rings

Answering Calls 28 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsIncoming Call ScreenThe incoming call and active call screens a

Answering Calls 29 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAnswering a CallTo answer a call:To answer an incoming call, do

3 Syn248 SB35020/SB35025 Deskset User’s GuideAnswering a Call...

Answering Calls 30 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsIgnoring a CallYou can ignore an incoming call by pressing to

Answering Calls 31 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsIntercom Auto AnsweringYou can set your Deskset to answer inter

Answering Calls 32 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCall Forward–No AnswerCall Forward–No Answer is a setting that

Call Management 33 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsC HAPTER4CALL MANAGEMENTThis chapter describes the call managem

Call Management 34 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCall ManagementCall management begins with the active call scre

Call Management 35 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPutting a Call on HoldAll Desksets that share assigned lines ca

Call Management 36 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTransferring a CallYou can transfer an active call to: an inte

Call Management 37 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsMaking a Conference CallYou can set up a conference call with y

Call Management 38 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPutting a Conference on HoldTo put a conference on hold:1. Pres

Call Management 39 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCall Management Using a HeadsetYou can use a corded or cordless

4 Syn248 SB35020/SB35025 Deskset User’s GuideCall Log ...

Accessing Items in Lists 40 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsC HAPTER5ACCESSING ITEMS IN LISTSThe Deskset has lists

Accessing Items in Lists 41 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAccessing the Extension ListYou can access the Extensi

Accessing Items in Lists 42 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAccessing the Redial ListThe last 20 phone numbers tha

Accessing Items in Lists 43 Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents store the caller’s number by pressing . The Store

Accessing Items in Lists 44 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSearching the Extension or Directory ListsUse the dial

Accessing Items in Lists 45 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAccessing the Held Calls ListWhen you or anyone else i

Directory 46 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsC HAPTER6DIRECTORYThe Syn248 system provides three Directory lists. B

Directory 47 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsUsing the DirectoryAccess the Directory by pressing (MENU), then 1,

Directory 48 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsViewing and Calling Directory EntriesBy default, the Directory screen

Directory 49 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCreating a New Personal List EntryYou can add up to 50 personal entri

5 Syn248 SB35020/SB35025 Deskset User’s GuideWebUI...

Directory 50 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsEditing a Personal List EntryYou can edit any personal list entry whi

Directory 51 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeleting a Personal List EntryYou can delete any one of your Personal

Directory 52 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsStoring Directory Entries from the Call Log or Redial ListTo store a

Directory 53 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSorting Directory EntriesThe Directory entries are sorted by first or

Voicemail 54 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsC HAPTER7VOICEMAILYour Syn248 Deskset records and saves incoming voic

Voicemail 55 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsVoicemail OverviewWhen there is at least one new message, the MESSAGE

Voicemail 56 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSetting up Your Voicemail GreetingsYou can have three different greet

Voicemail 57 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTo activate a greeting:1. Press (MENU), then 2, then 1, and then 1 t

Voicemail 58 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsMessage PlaybackYou can play either a single message or all of your m

Voicemail 59 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsCalling the MessengerYou can call back the person who left the messag

Preface 6 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPREFACEThis User’s Guide provides instructions for using your Syn248 SB3

Voicemail 60 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeleting MessagesYou can delete a single message or all messages from

Voicemail 61 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsNew Message Status IndicationsYou can add a new message indication (

Voicemail 62 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAccessing Your Voicemail RemotelyRemote access allows you to listen t

Voicemail 63 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTo access voicemail remotely – listen to messages:Once you have acces

Voicemail 64 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTo access voicemail remotely – voicemail greeting setup:1. To set up

Call Log 65 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsC HAPTER8CALL LOGThe Deskset Call Log provides available name and numb

Call Log 66 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsUsing the Call LogThe Call Log soft keys, as shown in Figure 21 and de

Call Log 67 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTo access the Call Log:1. Press (MENU), then 1, and then 6.The most r

Call Log 68 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsListening to Voicemail From the Call LogIf the caller left a message,

Call Log 69 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsStoring Call Log EntriesTo store a Call Log entry into your Personal l

Preface 7 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTopic NavigationThis Syn248 SB35020/SB35025 Deskset User’s Guide feature

Call Log 70 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeleting Call Log EntriesYou can delete a single Call Log entry, or al

Paging 71 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsC HAPTER9PAGINGPaging allows you to broadcast what you say to more than

Paging 72 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSending a PageYou can start sending a page from the Paging Zones menu. I

Deskset Settings 73 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsC HAPTER10DESKSET SETTINGSYou or your system administrator can

Deskset Settings 74 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset MenuYou can use the Deskset menus to set up many Desks

Deskset Settings 75 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsFeaturesUse the Features menu to access the Deskset features,

Deskset Settings 76 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsUser SettingsUse the User Settings menu to set up options as s

Deskset Settings 77 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsGreetingsUse the Greetings menu, as shown in Figure 24 and des

Deskset Settings 78 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsName RecordingYour name recording should identify yourself to

Deskset Settings 79 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsIntercom Auto AnswerYou can set the Deskset to automatically a

Overview 8 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsC HAPTER1OVERVIEWThe Syn248® Business Phone System from AT&T is for

Deskset Settings 80 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset SettingsUse the Deskset Settings menu to set up the di

Deskset Settings 81 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDisplayUse the Display menu to adjust your Deskset LCD screen

Deskset Settings 82 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSoundsUse the Sounds menu to set the ring volume, pick one of

Deskset Settings 83 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsVolume SettingsSet the Speaker, Receiver, Headset, and Paging

Deskset Settings 84 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPreferred Audio ModeWhen you press a Line key or , the call i

Deskset Settings 85 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSetting, Changing, or Resetting Your PasswordUse the User Pass

Deskset Settings 86 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsRegistering an Optional Cordless Headset (SB35025 Only)You can

Deskset Settings 87 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeregistering a Cordless HeadsetYou must deregister a cordless

Deskset Settings 88 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAdmin SettingsTo display the Admin Settings menu:1. Press (ME

Deskset Settings 89 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsDeskset InformationUse the Deskset Information screen, shown i

Overview 9 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsSyn248 System OverviewYour Deskset is part of the Syn248 system. Syn248

Deskset Settings 90 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAuto-Attendant SettingsIf your system administrator has set yo

Web Interface 91 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsC HAPTER11WEB INTERFACEUse an Internet browser to access the Web

Web Interface 92 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsAccessing the Web User Interface (WebUI)To access the WebUI:1. En

Web Interface 93 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsError HandlingIf you type an invalid value into one of the WebUI

Web Interface 94 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsBasic SettingsThe remaining procedures in this chapter assume tha

Web Interface 95 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsPersonal DirectoryTo allow easy dialing, you can create a Persona

Web Interface 96 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsTo edit Personal Directory entries:1. In the navigation menu at l

Web Interface 97 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsQuick DialIf your system administrator has set up your Deskset wi

Web Interface 98 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsHelpTo access WebUI Help:1. In the navigation menu at left, click

Troubleshooting 99 Syn248 SB35020/SB35025 Deskset User’s Guide Back to ContentsC HAPTER12TROUBLESHOOTINGIf you have difficulty operating your