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Troubleshooting 104
Syn248 SB35020 Deskset User’s Guide Back to Contents
Outgoing Calls
No dial tone.
When you dial an outside number, you reach an extension instead.
You cannot make calls to an outside number.
DDNs (Directory Dial Numbers) do not dial out properly from the Call Log.
Probable Cause Corrective Action
Handset cord is plugged into
the wrong jack.
Ensure the handset cord is plugged into the
handset jack on the side of the Deskset. Do not
connect the handset cord to the corded headset
jack on the back of the Deskset.
Probable Cause Corrective Action
You predialed a phone
number with an area code
that matches an extension
number, then you pressed
the Intercom key.
After predialing an outside phone number, press
an available Line key to dial the number.
Probable Cause Corrective Action
An outside phone number
cannot be accessed through
the Gateway.
If you see All Phone Lines Busy on the Deskset
screen, try again later because all outside lines
may be in use.
Ensure that a Gateway is connected to the
network and that it resides on the same subnet
as the Deskset.
Probable Cause Corrective Action
This system does not support
DDN.
DDNs in the Call Log are treated like all other
caller ID phone numbers.
- User’s Guide 1
- Additional Documentation 5
- Topic Navigation 6
- Text Conventions 6
- Syn248 System Overview 8
- SB35020 Deskset Description 9
- Deskset Hard Keys 10
- Setting Your Password 11
- Lines and Line Keys 11
- Soft Keys 12
- Scroll Indicators 12
- Deskset Status Indicators 13
- Call Indicators 14
- Call Status Icons 15
- Programmable Feature Keys 16
- Programmable Feature Key LEDs 17
- Dial-Pad Entry 18
- Using the Speakerphone 19
- Using Help Screens 19
- C HAPTER 20
- Active Call Screen 21
- Predialing 22
- Live Dialing 22
- Making a Call from a List 23
- Making an Intercom Call 24
- NSWERING 25
- Incoming Call Screen 26
- Incoming Call Indication 26
- Answering a Call 27
- Ignoring a Call 27
- Intercom Auto Answering 28
- Call Forward–No Answer 28
- About the Auto Attendant 29
- ANAGEMENT 30
- Call Management 31
- Putting a Call on Hold 32
- Transferring a Call 33
- Making a Conference Call 34
- Putting a Conference on Hold 35
- Ending a Conference 35
- To use a Headset: 36
- CCESSING 37
- Accessing the Extension List 38
- Accessing the Redial List 39
- Deleting Redial Entries 40
- To search for a list entry: 41
- Accessing the Held Calls List 42
- IRECTORY 43
- Using the Directory 44
- To change Directory settings: 45
- or to move the cursor 46
- Editing a Personal List Entry 47
- so that appears 48
- or to see the soft key 49
- Sorting Directory Entries 50
- OICEMAIL 51
- Voicemail Overview 52
- Accessing Your Messages 54
- Message Playback 55
- Calling the Messenger 56
- Deleting Messages 57
- To access Voicemail remotely: 59
- Using the Call Log 63
- Managing Missed Calls 64
- Storing Call Log Entries 66
- Deleting Call Log Entries 67
- Sending a Page 69
- Deskset Menu 71
- Features 72
- User Settings 73
- Greetings 74
- Name Recording 75
- Intercom Auto Answer 76
- Deskset Settings 77
- to set the Backlight level 78
- To use the Sounds menu: 79
- Volume Settings 80
- Preferred Audio Mode 81
- Directory Settings 82
- To reset your password: 83
- Admin Settings 84
- Deskset Information 85
- Auto-Attendant Settings 86
- Using Do Not Disturb (DND) 86
- NTERFACE 87
- To access the WebUI: 88
- Error Handling 89
- Basic Settings 90
- Personal Directory 91
- Quick Dial 93
- To access WebUI Help: 94
- ROUBLESHOOTING 95
- Display Messages 97
- Calls Generally 99
- 100
- Incoming Calls 102
- Outgoing Calls 104
- Voicemail 105
- Other Deskset Features 107
- PC/Deskset Interaction 109
- PPENDIXES 110
- Appendix C: Maintenance 113
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