AT&T SB35020 User's Guide download pdf (Page 100)

Troubleshooting 100

Syn248 SB35020 Deskset User’s Guide Back to Contents

You hear static, sudden silences, gaps in speech, or garbled speech.

A call is forwarded or transferred to an outside telephone number and the call is disconnected.

You are unable to transfer a call to an extension.

Probable Cause Corrective Action

You may be experiencing

network problems.

 Your LAN administrator should ensure the

following minimum guidelines are met:

 A switched network topology is

recommended (using standard 10/100

Ethernet switches that carry traffic at a

nominal rate of 100 Mbit/s).

 The office network infrastructure should use

Cat.-5 wiring.

 Do not connect a network server PC to the PC

port on the Deskset.

 Make sure the network cable is solidly plugged in.

If you tug on the cable, the plug should remain

inserted.

Probable Cause Corrective Action

Telephone line to telephone

line call times have been

restricted. Calls that are

forwarded or transferred to

an outside phone number

use two outside lines for the

duration of the call. To avoid

tying up two lines, these calls

are on a timer.

 Ask your system administrator to reset the Timer

for Forwarded and Transferred Outside

Calls.

Probable Cause Corrective Action

The extension is unavailable.

 Check if the destination extension is

disconnected from the network.

 Ensure that the extension exists.

 All the destination extension’s lines may be busy.

 If the party you have on hold hangs up, call back

and start the transfer process again.

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AT&T SB35020 User's Guide Page 100