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Troubleshooting 109
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Voicemail
Voicemail is not received at the extension you called.
Your Deskset does not receive voicemail.
Incomplete messages.
Probable Cause Corrective Action
The extension‘s voicemail is
full.
Delete messages.
Extension is unplugged.
Plug in the extension.
Probable Cause Corrective Action
Calls are not being directed
to voicemail.
Ask the system administrator to check the Phone
Line Call Forward–No Answer settings or the
Intercom Call Forward–No Answer settings.
Voicemail memory is full.
Delete messages.
Probable Cause Corrective Action
Recording interrupted by
time-out or full memory.
If a caller leaves a very long message, part of it
may be lost when the Deskset disconnects the
call after two minutes.
If an outside caller pauses for longer than six
seconds, the Deskset stops recording and
disconnects the call.
If the Deskset’s memory becomes full during a
message, the Deskset stops recording and
disconnects the call.
If the caller's voice is very soft, the Deskset may
stop recording and disconnect the call.
- User’s Guide 1
- Additional Documentation 6
- Topic Navigation 7
- Text Conventions 7
- Deskset Overview 9
- Deskset Description 10
- Deskset Hard Keys 11
- Lines and Line Keys 12
- Setting Your Password 12
- Soft Keys 13
- Scroll Indicators 13
- Deskset Status Indicators 14
- Call Status LEDs 15
- Call Status Icons 16
- Programmable Feature Keys 17
- Programmable Feature Key LEDs 18
- Dial-Pad Entry 19
- Using the Speakerphone 20
- Using Help Screens 20
- C HAPTER 21
- Active Call Screen 22
- Predialing 23
- Live Dialing 23
- Making a Call from a List 24
- Making an Intercom Call 25
- (SB35025 Only) 26
- NSWERING 27
- Incoming Call Screen 28
- Incoming Call Indication 28
- Answering a Call 29
- Ignoring a Call 30
- Intercom Auto Answering 31
- Caller Options 32
- ANAGEMENT 33
- Call Management 34
- Putting a Call on Hold 35
- Call Transferred 36
- Making a Conference Call 37
- Putting a Conference on Hold 38
- Ending a Conference 38
- To use a headset: 39
- CCESSING 40
- Accessing the Extension List 41
- Dialing a Redial Number 42
- Deleting Redial Entries 43
- Are you sure you want to 43
- To search for a list entry: 44
- Accessing the Held Calls List 45
- IRECTORY 46
- *UDKDP %HOO 47
- CallLastNmeNew 47
- To change Directory settings: 48
- Fir s t Nam e : 49
- Last Name: 49
- Phone #: 49
- Save Backspc 49
- Editing a Personal List Entry 50
- or to see the soft key 52
- Sorting Directory Entries 53
- OICEMAIL 54
- Voicemail Overview 55
- Mess ages 1/10 57
- Pla y DelMs g Callback 57
- Message Playback 58
- Calling the Messenger 59
- Call Back 59
- Graham Bell 59
- 232-555-0176 59
- Call Store 59
- Deleting Messages 60
- To access voicemail remotely: 62
- Using the Call Log 66
- Angela Martin 67
- )LUVW1DPH$QJHOD0D 69
- /DVW1DPH 69
- 3KRQH 69
- 69
- Save Pau s e Backspc 69
- Deleting Call Log Entries 70
- Sending a Page 72
- Deskset Menu 74
- Features 75
- User Settings 76
- Greetings 77
- Name Recording 78
- Intercom Auto Answer 79
- Deskset Settings 80
- to set the Backlight level 81
- To use the Sounds menu: 82
- Volume Settings 83
- Directory Settings 84
- To reset your password: 85
- Admin Settings 88
- Deskset Information 89
- Auto-Attendant Settings 90
- Using Do Not Disturb (DND) 90
- NTERFACE 91
- 'HVNVHW,QIRUPDWLRQ 92
- ,3$GGUHVV 92
- 92
- Error Handling 93
- Basic Settings 94
- Personal Directory 95
- Quick Dial 97
- To access WebUI Help: 98
- ROUBLESHOOTING 99
- 100
- Display Messages 101
- Calls Generally 103
- Incoming Calls 106
- Outgoing Calls 108
- Voicemail 109
- Other Deskset Features 111
- PC/Deskset Interaction 113
- PPENDIXES 118
- Appendix C: Maintenance 121
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