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Troubleshooting 114
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Cordless Headset (SB35025 Only)
The headset is not responding.
The headset does not work at all.
Probable Cause Corrective Action
The headset has lost
connection to the Deskset.
1. Disconnect the cordless headset battery.
2. Wait three minutes.
3. Install the battery again and place the cordless
headset into the charger.
4. Wait for the ON/OFF light on the headset to
display a blue light, indicating that the headset
was able to reestablish its connection with the
Deskset. Allow up to one minute for this to take
place.
The headset is not
registered.
1. Remove and replace the headset from its charger
base.
2. Register the headset at the Deskset. See
“Registering an Optional Cordless Headset
(SB35025 Only)” on page 86.
Probable Cause Corrective Action
The headset is not getting
power from its battery.
Verify that the battery is installed and charged
correctly.
Place the headset into the accessory charger.
Ensure the charger is securely plugged into an
outlet not controlled by a wall switch. The
headset LED will light to indicate that the headset
is charging.
If the battery is completely depleted, it can take
up to 10 minutes to charge the battery enough
for the headset to work even briefly. In this case,
the ON/OFF LED will remain off and you will not
be able to use the device. After 10 minutes of
charging, remove the headset from the charger
and press ON/OFF on the headset or
(HEADSET) on the Deskset to turn on the
headset.
Replace the headset battery.
- User’s Guide 1
- Additional Documentation 6
- Topic Navigation 7
- Text Conventions 7
- Deskset Overview 9
- Deskset Description 10
- Deskset Hard Keys 11
- Lines and Line Keys 12
- Setting Your Password 12
- Soft Keys 13
- Scroll Indicators 13
- Deskset Status Indicators 14
- Call Status LEDs 15
- Call Status Icons 16
- Programmable Feature Keys 17
- Programmable Feature Key LEDs 18
- Dial-Pad Entry 19
- Using the Speakerphone 20
- Using Help Screens 20
- C HAPTER 21
- Active Call Screen 22
- Predialing 23
- Live Dialing 23
- Making a Call from a List 24
- Making an Intercom Call 25
- (SB35025 Only) 26
- NSWERING 27
- Incoming Call Screen 28
- Incoming Call Indication 28
- Answering a Call 29
- Ignoring a Call 30
- Intercom Auto Answering 31
- Caller Options 32
- ANAGEMENT 33
- Call Management 34
- Putting a Call on Hold 35
- Call Transferred 36
- Making a Conference Call 37
- Putting a Conference on Hold 38
- Ending a Conference 38
- To use a headset: 39
- CCESSING 40
- Accessing the Extension List 41
- Dialing a Redial Number 42
- Deleting Redial Entries 43
- Are you sure you want to 43
- To search for a list entry: 44
- Accessing the Held Calls List 45
- IRECTORY 46
- *UDKDP %HOO 47
- CallLastNmeNew 47
- To change Directory settings: 48
- Fir s t Nam e : 49
- Last Name: 49
- Phone #: 49
- Save Backspc 49
- Editing a Personal List Entry 50
- or to see the soft key 52
- Sorting Directory Entries 53
- OICEMAIL 54
- Voicemail Overview 55
- Mess ages 1/10 57
- Pla y DelMs g Callback 57
- Message Playback 58
- Calling the Messenger 59
- Call Back 59
- Graham Bell 59
- 232-555-0176 59
- Call Store 59
- Deleting Messages 60
- To access voicemail remotely: 62
- Using the Call Log 66
- Angela Martin 67
- )LUVW1DPH$QJHOD0D 69
- /DVW1DPH 69
- 3KRQH 69
- 69
- Save Pau s e Backspc 69
- Deleting Call Log Entries 70
- Sending a Page 72
- Deskset Menu 74
- Features 75
- User Settings 76
- Greetings 77
- Name Recording 78
- Intercom Auto Answer 79
- Deskset Settings 80
- to set the Backlight level 81
- To use the Sounds menu: 82
- Volume Settings 83
- Directory Settings 84
- To reset your password: 85
- Admin Settings 88
- Deskset Information 89
- Auto-Attendant Settings 90
- Using Do Not Disturb (DND) 90
- NTERFACE 91
- 'HVNVHW,QIRUPDWLRQ 92
- ,3$GGUHVV 92
- 92
- Error Handling 93
- Basic Settings 94
- Personal Directory 95
- Quick Dial 97
- To access WebUI Help: 98
- ROUBLESHOOTING 99
- 100
- Display Messages 101
- Calls Generally 103
- Incoming Calls 106
- Outgoing Calls 108
- Voicemail 109
- Other Deskset Features 111
- PC/Deskset Interaction 113
- PPENDIXES 118
- Appendix C: Maintenance 121
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