AT&T SB35020 Specifications download pdf (Page 101)

Syn248 Installation and Configuration Guide Back to Contents

Troubleshooting 100

User WebUI

Unable to access the WebUI Log-in page from my computer.

Changes made to System Configuration from the WebUI are not saved.

Probable Cause Corrective Action

The computer is not

connected to the same

subnet (network) as the

Deskset, and the subnets are

not set up to communicate.

 Verify the IP address. You must correctly enter

the IP address of your Deskset into your Internet

browser’s address bar. At the Deskset, press

MENU –> 4 to see the IP address displayed in

the third line of the information.

 Ensure that there is an LAN cable attached to

Network port on the Deskset and to the LAN. If a

PC at the same workstation is sharing the LAN

connection, attach a network cable to your

computer’s network port and to the PC port on

the back of the Deskset.

 Confirm that your computer and your Deskset are

on the same subnet so that they can talk to each

other. Check that the first three sections of each

IP address are the same. If they are not, they may

not be connected to the same subnet. Contact

the installer; the subnets may not be set up to

communicate.

The local address, rather

than the network IP address,

was used in the address line

of the browser.

 Use the network IP address assigned through

DHCP or manually in the address bar of the

browser.

Probable Cause Corrective Action

must be clicked on

each page to confirm the

changes.

 Click on each page to confirm the

changes.

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AT&T SB35020 Specifications Page 101

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