AT&T 1040 User Manual download pdf (Page 14)

Q: What is my access number?

A: For Voice Mail Series 100 and Series 200 customers, this is the number you call to

get into your voice mailbox. If you have forgotten your access number, call:

For California customers

1-800-540-8020 in California or

1-800-989-8020 outside California

For service in Nevada

1-877-469-2355 inside or outside Nevada

Series 50 customers do not have an access number.

Q: What is my mailbox number?

A: It is your office telephone number if you are an Voice Mail Series 100 or Series

200 (CA only) customer. For Series 50 users, it is the telephone number given to

you when your voice mail service was activated.

Q: How do I change my password?

A: It’s simple. Just press { 3 } at Opening Choices to access your Personal Profile,

then press { 1 } to change your password. (See page 13.)

Q: What does it mean when my mailbox gets locked?

A: Mailbox lock is a security feature. Your mailbox will automatically lock after three

invalid password attempts. If this happens, call Customer Service. (See page flap.)

Q: What’s the difference between my recorded name and my personal greeting?

A: Your recorded name is just that: your name or your business name. It’s played

when other voice mail users send a message directly to your mailbox from within

the system. Your personal greeting is what callers hear when they reach your

voice mailbox by calling your business number. Personal greetings include a

name and/or company name and ask the caller to leave a message. You can

record greetings of up to two minutes. (See page 14.)

Glossary of Terms and

Frequently Asked Questions

Access Number – The telephone number Voice Mail Series 100 and Series 200

(Port-Based CA only) users dial to access their voice mailboxes.

Call Forwarding Features – Used to forward your line to voice mail when your line is

busy or not answered. Local usage charges may apply.

Mailbox Number – Your office telephone number associated with your voice mailbox.

Series 50 users must dial this number to access their voice mailboxes.

Messaging – When a message is sent from one mailbox to another through the

system without ringing the telephone.

Password – The 6- to 13-digit number you use to keep your messages private. Your

password cannot start with zero (0).

Personal Greeting – The message your callers hear when the call is forwarded to

voice mail.

Recorded Name – Your name or company name. Callers will hear this name when

they send a message to another voice mailbox.

Voice Mail Series 50 – Voice mail service best suited for businesses that do not

need/want an office number. Series 50 is a direct-dial mailbox. Your callers dial your

Series 50 mailbox directly to leave a message.

Voice Mail Series 100 – Voice mail service associated with each of your direct

business line(s).

Series 200 Port-Based Voice Mail – Available in California only. A port-based voice

mail service for large businesses that desire to manage their own voice mail service.

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AT&T 1040 User Manual Page 14

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