AT&T 1040 User Manual download pdf (Page 11)

Optional Features

Call Transfer

Sometimes a customer needs to speak with a live person when you’re not available.

The Call Transfer* feature lets your customers transfer to a live person in your office

and leave a detailed message for you.

To set up

• From opening choices, press { 4 } for the Greetings Menu.

• Press { 3 } at the Greetings Menu to select an attendant who will answer your

transferred call.

• Press { 1 }, then dial the number you want your calls transferred to.

- If an attendant number has not been selected, you will be asked for the number

of the person to whom you wish to transfer the call.

- If you have already selected an attendant, you’ll hear the name or telephone

number of that person.

• Press { # } to accept it, or dial a new telephone number and press { # }. Voice mail

confirms the recorded name or telephone number of your attendant and returns

you to the Greetings Menu.

Be sure your greeting tells callers they can press { 0 }{ 3 } to reach someone in

your office or to leave a message.

Example: “This is Bob Smith. Thank you for calling. Please leave a message after

the tone. If you would like to speak with someone live, press 03 now or after you

leave your message. Thank you.”

*Voice Mail Series 100 and Series 200 (Port-Based CA only). This is an optional feature in California; please

call Customer Service to add this feature.

• Enter the mailbox number for each group member, pressing { # } after each entry.

• Press { # } again when you are finished creating the group list.

• Press { 2 } to record a group title.

• Press { # } to accept the title or press { * } to cancel and re-record.

Send a message to a group list

At opening choices:

Press { 2 }.

Enter group number.

Press { 5 } to record.

Press { # }.

• At opening choices, press { 2 } to send a message.

• Enter the group number.

• Select the appropriate group.

• Follow the prompts to record and send a message to your group list.

You can send to both groups and individuals on the same call.

Quick Tip

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AT&T 1040 User Manual Page 11