AT&T E1828B User Manual download pdf (Page 55)

Appendix

Troubleshooting

My cordless

handset does

not ring when

I receive a call

• Make sure that the ringer is turned on. Refer to the

section(s) on ringer selection in this user’s manual.

• Make sure the telephone line cord is plugged securely

into the telephone base and the telephone jack. Make

sure the power cord is securely plugged in.

• The cordless handset may be too far from the telephone base.

• Charge the battery in the cordless handset for at least

16 hours. For optimum daily performance, return the

cordless handset to its charger when not in use.

• You may have too many extension telephones on your

telephone line to allow all of them to ring simultane-

ously. Try unplugging some of the other telephones.

• The layout of your home or office might be limiting

the operating range. Try moving the telephone base to

another location, preferably on an upper floor.

• If the other telephones in your home are having the same

problem, the problem is in your wiring or local service.

Contact your local telephone company (charges may apply).

• Test a working telephone at the telephone jack. If anoth-

er telephone has the same problem, the problem is

the phone jack. Contact your local telephone company

(charges may apply).

same problem, the problem is in your wiring or local serv-

ice. Contact your local telephone company (charges may

apply).

• If you subscribe to DSL service and if you hear noise dur-

ing conversations and/or your caller ID features are not

functioning properly, install a DSL filter to the telephone

line between the base telephone and the telephone line

jack. Contact your DSL provider to obtain a DSL filter.

I hear other

calls while using

my telephone

• Disconnect the telephone base telephone from the tele-

phone jack, and plug in a different telephone. If you still

hear other calls, the problem is probably in your wiring

or local service. Call your local telephone company.

I hear noise in the

cordless handset,

and none of the

keys or buttons

work

• Make sure the power cord is plugged in securely.

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AT&T E1828B User Manual Page 55

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