AT&T E1828B User Manual download pdf (Page 52)

Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For

Customer Service, visit our website at www.telephones.att.com, or call 1 (800)

222-3111. In Canada dial 1 (866) 288-4268.

My telephone

does not work

at all

• Make sure the power cord is securely plugged in.

• Make sure the battery is installed and charged correctly

(page 7).

• Make sure the telephone line cord is securely plugged firm-

ly into the telephone base and the telephone wall jack.

• Charge the battery in the cordless handset for at least 16

hours. For optimum daily performance, return the cordless

handset to its base when not in use.

• Reset the base. Unplug the telephone’s electrical power.

Wait for approximately 15 seconds, then plug it back in.

Allow up to one minute for the cordless handset and base

to reset.

• You may need to purchase a new battery, please refer to

page 7 of this user’s manual.

• Disconnect the telephone base from the modular jack and

plug in a working telephone. If it still does not work, the

problem is probably in the wiring or the local service. Call

the local telephone company.

I cannot get a

dial tone

• First try all the suggestions above.

• Move the cordless handset closer to the telephone base.

You might have moved out of range.

• Your line cord might be malfunctioning. Try installing a new

line cord.

• If the previous suggestions don’t work, disconnect the

telephone base from the telephone jack and connect a

different telephone. If there is no dial tone on that tele-

phone either, the problem is in your wiring or local service.

Contact your local telephone company.

I cannot dial

out

• First try all the suggestions above.

• Make sure you have a dial tone before dialing. The cordless

handset may take a second or two to find the telephone

base and produce a dial tone. This is normal. Wait an extra

second before dialing.

• Make sure your telephone is set to the correct dial mode

for the type of service that you have (pulse or touch tone).

Refer to the Installation section of this user’s manual (page

13) to set the dial mode.

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AT&T E1828B User Manual Page 52

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