AT&T MERLIN Attendant manuals

At t MERLIN Attendant Instruction Manual (180 pages)

Brand: At-t | Category: Software | Size: 0.77 MB |

English

Table of contents

AT&T

1

Contents

10

About This Guide

12

Terms and Conventions

13

Related Guides

13

Overview

15

Secondary Language

18

Call Handling Methods

24

Immediate Call Handling

25

Delayed Call Handling

26

Night Only Call Handling

27

Fax Call Handling

27

MERLIN LEGEND Night Service

29

Voice Mail Service

30

Addressing Voice Mail

31

Outcalling

33

Call Answer Service

34

MERLIN MAIL—ML System

35

Configurations

35

Subscribers’ Responsibilities

36

System Operator

37

General Mailbox Owner

38

Planning Forms

39

The Password prompt plays

40

Helpful Hints

41

Administration Menu Structure

42

Guide to the Instructions

43

Parameters

44

Changing MERLIN MAIL—ML

45

Port Allocation

45

Changing the Delayed Answer

48

Adding, Changing, or Deleting

49

Changing the System

50

Operator Extension

50

Changing the General

52

Mailbox Owner

52

Administrator’s Voice Mailbox

54

Changing the Maximum Number

55

Changing the MERLIN

56

MAIL—ML Language Selection

56

Changing the Schedule

59

12. [ * ] [ # ] to quit

71

Changing the Automated

72

Attendant Menus

72

Programming Sequence

78

Changing the Main Menus

78

Code Actions

81

Enter the Following

82

■ An extension

89

■ An announcement

89

Creating a Submenu

91

Changing a Submenu

94

Do the Following

96

Deleting a Submenu

100

Changing Announcements

101

Recording an Announcement

102

Deleting an Announcement

104

Changing the Touch-Tone

106

Gate Setting

106

Changing the Setting

107

Adding and Changing

109

Voice Mailbox

109

Assignments

109

Adding a Mailbox

111

Letter Key

114

Changing the Mailbox Name

116

Changing the Class of Service

119

Changing the Voice Mailbox

123

Language

123

Deleting a Mailbox

126

Creating, Changing, and

127

Using Group Lists

127

Administering Group Lists

128

Scanning a Group List

129

Creating a Group List

130

Deleting a Group List

133

Sending a Broadcast Message

134

Mail Activity Menu plays

137

Changing System

138

Greetings

138

Voice Mail Greeting

139

Automated Attendant Service

142

Listening to an Automated

144

Attendant Service Greeting

144

Service Greeting

145

Troubleshooting

147

PROBLEM:

150

Possible Cause

150

Corrective Action

150

MERLIN MAIL—ML

153

Factory Settings

153

Sending Faxes to the

156

Glossary

158

Outcalling Administration

178

AT&T 585-320-742

180

Graphics © AT&T 1988

180

At t MERLIN Attendant User's Guide (42 pages)

Brand: At-t | Category: Software | Size: 0.31 MB |

English

Table of contents

AT&T

1

Table of Contents

2

Introduction

3

Available Features

4

The Control Unit

5

MODEL 410

6

MODEL 820

7

Features and Benefits

8

Fixed Features

9

Fixed Features (continued)

10

Programmable Features

12

Basic Administration

17

Initial Feature Assignments

21

Programming Individual Voice

29

Personal Priorities

31

Feature Programming Chart

31

✱ 90 + an out

32

Iine in the

34

Troubleshootlng Chart

37

206, 410

38

Quick Reference Guide to

40

Administration Procedures

40

At t MERLIN Attendant Instruction Manual (650 pages)

Brand: At-t | Category: Software | Size: 3.15 MB |

English

Table of contents

AT&T

1

Contents

3

Features (continued)

8

Table of Contents

12

IMPORTANT SAFETY INSTRUCTIONS

13

WARNING:

14

SAVE THESE INSTRUCTIONS

14

Customer Support Information

15

MERLIN LEGEND

20

About This Book

27

Terms and Conventions Used

28

Product Safety Labels

29

Security

30

How This Book Is Organized

31

Related Documents

32

Index of Feature Names

36

Abbreviated Ring

47

Code Entry

48

Administration

53

Allowed/Disallowed Lists

56

Auto Answer All

60

Auto Answer Intercom

63

Auto Dial

65

Automatic Line Selection and

72

Ringing/Idle Line Preference

72

Automatic Line Selection

73

SA R, ICOM R

74

= SA Ring, ICOM Ring

74

SA O, ICOM O

74

Automatic Maintenance Busy

78

Automatic Route Selection

80

How ARS Works

85

Figure 1. ARS Table Selection

88

Barge-In

93

Call Waiting

96

Callback

101

Single-Line Telephones

104

Feature Interactions

104

Calling Restrictions

108

At a Glance (continued)

109

Description

109

Mode Differences

111

Hybrid/PBX Mode

111

Key and Behind Switch Modes

111

At a Glance

113

Telephone Differences

114

Direct-Line Consoles

114

Queued Call Consoles

114

Other Multiline Telephones

114

Centrex Operation

117

Full Centrex

118

Limited Centrex

119

Key Mode

123

Behind Switch Mode

123

Multiline Telephones

124

MLX Telephones

124

Analog Multiline Telephones

124

Conference

127

Leaving a Conference

128

CAUTION:

129

CONF. After the user

133

Coverage

136

Individual Coverage

139

Group Coverage

140

Selective Coverage

141

Eligibility for Coverage

142

Features

146

Not Available

146

Ringing Patterns

147

Direct-Line Console

155

Direct Station Selector—MLX

162

■ trunk number (801–880)

164

■ Remote Access dial code

165

Message Status Operation

173

Directories

180

System Directory

181

Extension Directory

182

Personal

182

Directory

182

MLX Display Telephones

189

Home Screen

190

Menu Screen

191

Feature Screen

192

Inspect Screens

193

■ ES1 = Checked Out

199

■ ES2 = Available

199

■ ES3 = Occupied

199

Do Not Disturb

209

See Conference

213

Extension Status

214

Forced Account Code Entry

219

Forward and Follow Me

220

Group Calling

232

Calling Group Options

235

Hunt Type

236

Delay Announcement

236

Message-Waiting Receiver

237

Overflow Receiver

238

Calling Group Type

240

Headset Options

249

Headset Status

250

Headset Auto Answer

251

Headset/Handset Mute

252

Idle Line Preference

262

Inside Dial Tone

263

Integrated Administration

268

Platform Requirements

271

Installation Overview

272

Operation

274

Application Switch Defaults

275

Switch Programming Results

278

Screen Results

278

Extension Directory Setup

278

Automated Attendant

288

Call Answer

293

FAX Response

294

Information Service

295

Message Drop

296

Voice Mail

297

Labeling

300

Language Choice

305

System Language

306

Extension Language

306

SMDR Report Language

307

Programming Report Language

307

SPM Language

307

PC Language

307

Console Window Language

307

Last Number Dial

309

Behind Switch

310

Line Request

313

Messaging

315

Sending Messages

316

Send/Remove Message

316

Leave Message

317

Receiving Messages

318

Fax Message Waiting Receivers

320

Posted Messages

321

Microphone Disable

327

Multi-Function Module

329

Tip/Ring Interface

330

Supplemental Alert Adapter

330

Programming Requirements

331

■ Cover buttons

333

■ Shared SA buttons

333

■ Forward and Follow Me

333

■ Transfer

333

Music-on-Hold

338

Night Service

341

Night Service with Time Set

343

See Signal/Notify

348

Speakerphone Paging

350

Individual Paging

350

Group Paging

350

Loudspeaker Paging

351

MLC-5 Cordless Telephone

353

Personal Lines

362

Personalized Ringing

368

Individual Pickup

370

Group Pickup

370

Power Failure Transfer

380

Primary Rate Interface (PRI)

382

PRI and T1

385

Called Party Number (CdPN)

386

Lines/Trunks

386

DS1 Facilities

386

Type of Service

387

Framing Format

388

Line Coding

388

Type of Equipment (CSU)

389

Line Compensation

389

Clock Synchronization

390

Signaling Mode

390

PRI Programming Options

391

Network Services Supported

392

Copy Telephone Number to Send

392

Telephone Number to Send

392

Test Telephone Number

392

Timers and Counters

392

Call Processing

393

Incoming Calls

394

Routing by Dial Plan

395

Display Operation

397

Outgoing Calls

398

Network Selection Table

398

PRI Benefits

401

PRI Features

402

Programming

410

System Programming

412

Programming with SPM on a PC

413

System Programming Screens

415

System Programming Reports

415

Extension Programming

416

Queued Call Console

417

QCC Operation

420

Call Delivery

420

Operator Availability

420

Extending Calls

421

QCC Features

422

Fixed Feature Buttons

423

Call Buttons

423

QCC Options

426

Trunk Routing

426

Call Types

426

QCC Queue Priority

428

Elevate Priority

428

Extended Call Completion

429

■ Group Coverage calls

430

Hold Return

431

Automatic Hold or Release

431

Return Ring Interval

431

Calls-in-Queue Alert

431

Queue Over Threshold

431

Recall/Timed Flash

442

Release Differences

443

Release 1.0 or Release 1.1

443

Release 2.0 (or Later)

443

Reminder Service

450

Remote Access

454

Security of Your System

455

Class of Restrictions

458

Ringing Line Preference

463

Ringing Options

464

Ring Timing Options

465

Abbreviated Ring Options

466

Personalized Ringing Options

466

Distinctive Ringing

466

Saved Number Dial

471

Signal/Notify

475

Speed Dial

478

System Speed Dial

479

Personal Speed Dial

479

SA Buttons —

492

Shared SA Buttons —

493

ICOM Buttons —

494

System Renumbering

501

Overview

503

2-Digit Numbering Plan

504

3-Digit Numbering Plan

506

Set Up Space Numbering Plan

507

Renumbering Extensions

508

Single Renumbering

509

Block Renumbering

510

DSS Renumbering

510

Remote Access Renumbering

511

Toll Type

513

Transfer

518

Voice Announce to Busy

530

Feature and Planning Forms

534

System Features

544

System Features B-3

546

General Feature Use and

548

Telephone Programming

548

Programmed Buttons

549

Feature Codes

550

System Programming Menu

568

Hierarchy

568

Sample Reports

570

System Reports

575

System Reports E-7

576

Dial Plan Report

577

Dial Plan Report - Continued

578

Label Information Report

579

Tie Trunk Information Report

580

DID Trunk Information Report

581

DS1 Information Report

584

PRI Information Report

585

Operator Information Report

588

E-20 System Reports

589

Allowed Lists Report

590

Print Menu Option:

591

AllowListTo

591

E-22 System Reports

591

Disallowed Lists Report

592

DisallowTo

593

E-24 System Reports

593

Extension Directory Report

596

System Directory Report

597

Group Paging Report

598

Extension Information Report

599

GrpCoverage

601

E-32 System Reports

601

E-34 System Reports

603

Group Call Pickup Report

604

Error Log Report

605

Button Diagrams

606

F-2 Button Diagrams

607

Button Diagrams F-3

608

F-4 Button Diagrams

609

Switch Mode)

610

Button Diagrams F-5

610

MLX-10 Non-Display Telephone

614

Glossary

616

At t MERLIN Attendant Instruction Manual (100 pages)

Brand: At-t | Category: Software | Size: 0.72 MB |

English

Table of contents

AT&T

1

Contents

3

About This Guide

6

Related Guides

7

Introduction

8

Automated Attendant

10

Immediate Call Handling

11

1-4 System Features

11

Delayed Call Handling

12

Call Answer Service

13

Voice Mail Service

13

Group Lists

14

Broadcast Message

14

Planning Forms

15

MERLIN LEGEND

16

Planning

16

MERLIN LEGEND Form 2a:

17

✦ Factory Setting

18

MERLIN LEGEND Form 2c:

19

System Numbering—Trunk Jacks

19

MERLIN LEGEND Form 2d:

20

System Numbering—Special

20

Renumbers

20

MERLIN LEGEND Form 4a or 4b

21

After-Hours Call Handling

23

MERLIN LEGEND Form 6d:

24

Group Coverage

24

MERLIN LEGEND Planning

26

MERLIN LEGEND Form 6d

26

MERLIN LEGEND Form 6e:

27

Group Calling

27

2-14 MERLIN LEGEND Form 6e

29

2-16 MERLIN LEGEND Form 6e

31

PBX System Form 6e

32

MERLIN LEGEND Form 6e

32

MERLIN LEGEND Form 6f:

33

System Features

33

MERLIN LEGEND Form 7a:

35

PBX System Form 7a

36

MERLIN LEGEND Form 7b:

37

Night Service—

37

Outward Restriction

37

MERLIN LEGEND Form 8b:

38

PBX System Form 8b

39

2-24 MERLIN LEGEND Form 8b

39

MERLIN MAIL Planning

40

MERLIN MAIL Form A:

41

Voice Mail Assignments

41

3-4 MERLIN MAIL Form A

43

MERLIN MAIL Form A

45

3-6 MERLIN MAIL Form A

45

MERLIN MAIL Form B:

46

System Parameters

46

Filling Out Form B

47

3-8 MERLIN MAIL Form B

47

MERLIN MAIL Form B

48

3-10 MERLIN MAIL Form B

49

MERLIN MAIL Form C:

50

System Greetings

50

MERLIN MAIL Form C

51

3-12 MERLIN MAIL Form C

51

MERLIN MAIL Form D:

52

Automated Attendant Settings

52

Delayed Call

53

Handling

53

3-14 MERLIN MAIL Form D

53

MERLIN MAIL Form D

54

MERLIN MAIL Form E:

55

Day Main Menu

55

MERLIN MAIL Form E

57

3-18 MERLIN MAIL Form E

57

MERLIN MAIL Form F:

59

Main Menu

59

MERLIN MAIL Form F

61

3-22 MERLIN MAIL Form F

61

MERLIN MAIL Form G:

63

Automated Attendant Submenus

63

MERLIN MAIL Form G

65

3-26 MERLIN MAIL Form G

65

MERLIN MAIL Form H:

67

Announcements

67

MERLIN MAIL Form H

68

MERLIN MAIL Form I:

69

MERLIN MAIL Form I

70

Appendix A: MERLIN MAIL Forms

71

Appendix B: Factory Settings

86

Glossary

88

Unsupervised Transfer

95

Voice Mail Greeting

95

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