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AT&T CentreVu CMS Administration manuals

Owner’s manuals and user’s guides for Software AT&T CentreVu CMS Administration.
We providing 4 pdf manuals AT&T CentreVu CMS Administration for download free by document types: User Manual, Instruction Manual, Specifications, User's Guide


At t CentreVu CMS Administration User Manual (16 pages)


Brand: At-t | Category: Software | Size: 0.19 MB |

 

Table of contents

CMS Password Service Utility

1

Table of Contents

2

1 Introduction

3

2 Document Conventions

3

4 Requirements

4

5 Installation

4

5.1 SUDO Installation

4

5.2 PWDCH Installation

5

5.3 SUDO Configuration

5

5.5 CMS Main Menu Addition

7

5.6 Optional Cleanup Process

8

6 Program Usage

9

6.2 Using PWDCH

12

6.3 Excluding User Accounts

14

7 Action Chart

15

8 PWDCH Removal

15

9 References

16

At t CentreVu CMS Administration Instruction Manual (268 pages)


Brand: At-t | Category: Software | Size: 2.31 MB |

 

Table of contents

CentreVu

1

OpenLink

4

Overview 0

9

Organization of Document 0

9

Audience 0

10

Terminology 0

11

Related Documents 0

12

General Information 1

13

ODBC Feature 1

13

Additional

14

Information on

14

Permissions:

15

Field Display:

15

Definition 1

16

Data Access

16

Through ODBC

16

Structured Query

17

Language (SQL)

17

CMS ODBC

17

Uses for ODBC

18

Requesting Data

18

Using ODBC

18

Overview 2

19

ODBC Driver 2

20

Introduction 2

22

Requirements

22

Installation

22

Installing ODBC

23

Version 3.0

23

Version 3.2

27

OpenLink Session Rules Book

30

Configuration Utility

30

Server Utilities 2

32

Client Installation 2

33

Procedure

34

Test ODBC

36

Connectivity

36

Build an ODBC

37

Application

37

Installation 2

39

Windows 95, 98

39

Windows NT 4.0

39

Windows NT 3.51

39

Install Clients from

40

ODBC Driver

41

Administration

41

Data Source

42

Administrator

42

Dialog Box—With

42

Version 3.2 ODBC

42

Define Data

43

ODBC Data Source

43

Windows

44

Add System Data

45

Sources Procedure

45

Add Login ID

46

Based Data

46

Remove a Data

46

Configure a New

47

ODBC Data

47

Input Fields 2

49

Administer

51

ODBC Options

51

View Installed

52

ODBC Drivers

52

Connect to and

53

Access Data

53

Result 2

54

Disconnect from

54

Troubleshooting 2

55

Client Trace 2

56

Messages

56

Troubleshooting 2-39

57

Troubleshooting 2-40

58

Chapter 3: Database Tables

59

Database Item

60

Index Database

60

Data Types 3

61

Call-Based Data 3

61

Interval-Based

61

Column Types 3

62

Reference Tables

62

Database Logic

63

Structure

63

Circular Structure 3

64

Database Table Names 3

65

Split/Skill Database Items 3

67

Agent Database Items 3

99

CentreVu®

100

DEFINITY

115

Informix

117

ECS Cross

121

Reference

121

Trunk Group Database Items 3

125

Trunk Group

126

Database Items

126

Trunk Database Items 3

139

Trunk Database

140

Vector Database Items 3

146

Vector Database

147

DEFINITY ECS R6

150

VDN Database Items 3

158

VDN Database

159

Overview 3

177

Call Work Codes

177

Login/Logout

180

Agent Trace Database Items 3

184

Current Day

189

Configuration

189

Forecast

189

Forecast Report

191

Call Record Database Items 3

194

Data Collection

205

Period Database

205

Archiver

206

Execution Status

206

Customer Log Database Items 3

208

Agent Group Database Items 3

209

Synonyms Database Items 3

210

ACD Shifts Database Items 3

212

Database Items 3

213

Exceptions

214

Disk Full

217

Split/Skill

218

VDN Exceptions

221

Malicious Call

223

Trace Exceptions

223

Glossary

227

Rolling ASA

232

Basic Call Management System

232

Basic Rate Interface

232

Best Service Routing

232

Microsoft

236

No records found

236

Expected Wait Time

239

DEFINITY®

239

Inbound Call Management

241

Information Indicator

241

Maintenance Busy

244

Multiple Call Handling

244

Outbound Call Management

246

Open Database Connectivity

246

Acceptable Service Level

247

Price Element Code

247

Commands

255

VDN of Origin Announcement

256

Voice Response Unit

257

How Are We Doing?

267

At t CentreVu CMS Administration Specifications (456 pages)


Brand: At-t | Category: Software | Size: 4.54 MB |

 

Table of contents

CentreVu

1

CMS Administration

1

Contents

3

CentreVu®

5

Reason for reissue

7

Conventions used

9

Typography

10

How to order this

11

1 Task: startup and exit

13

Adding new servers 1-8

20

Task reference: general

25

Task reference: general 1-14

26

Task reference: switches

30

Task reference: terminals

31

Task reference: printers

32

If you have a problem

34

Provide information

34

Default toolbar buttons

42

Status bar messages

43

Using the selector windows

46

Actions menu items

49

Select this... To do this

49

Rules for input fields:

50

Name (synonym)

50

Field description

50

Using the input windows 2-15

51

 in the Last input field

53

Changing agent string values

72

Field Field contents

93

ND OF STEPS

100

Reference

101

Overview

112

Running Dictionary reports

121

Setting up a report page

128

Task reference

131

Printing options

132

Using Save as Script

134

Error and warning messages

136

Message Reason Response

136

Using Save as Script 5-5

137

Scripting windows and actions

144

Task reference 5-16

148

Starting an agent trace

151

Starting an agent trace 6-4

152

Starting an agent trace 6-5

153

Listing agents traced

155

Prerequisites

157

DEFINITY

168

Permissions

198

Administering VDN exceptions

216

GLVFRQQHFWYHFWRU command

219

EXV\command are not

219

URXWHWR step that routes

225

585-215-822

249

CentreVu Report

249

Task reference: reports

252

Assigning user data

255

Assigning user data 9-6

258

Reports and timetables

259

Scripting

259

Rules for login ID characters

259

Assigning user data 9-8

260

Setting up a pseudo-ACD

288

Loading pseudo-ACD data

292

Loading pseudo-ACD data 10-13

293

Loading pseudo-ACD data 10-16

296

Allocating storage space

305

Understand implications

310

VZVHWXS check the

312

Setting storage intervals

316

Viewing switch setup data

322

Viewing ACD status

327

Viewing ACD status 11-4

328

Viewing archiving status

331

Running a maintenance backup

337

TXLHVFHQW

346

RXWRIRUGHU

346

RSHUDWLRQDO

346

ZDLWLQJVHVVLRQDFFHSW

346

Administering a printer

347

Running a restore

350

Running a restore 11-27

351

Running a restore 11-29

353

Forecast manager

357

Status window open

357

Reference: full backup

360

Set up a schedule

362

Reference: complex backup

363

Reference: recovery kit

365

Reference: recovery kit 11-42

366

Copying a timetable

391

Adding tasks to a timetable

395

Copying timetable tasks

398

Return

400

\ to delete the tasks

400

Q not to delete the tasks

400

Editing a timetable globally

402

Changing timetable tasks

405

Creating a shortcut

410

Copying a shortcut

413

Editing a shortcut

416

Adding tasks to a shortcut

417

Copying shortcut tasks

419

Changing shortcut tasks

422

Task Reference

424

Printing a timetable

425

Assigning a task

426

Using Stop

426

Timetables and permissions

426

Shortcuts and permissions

428

Assigning tasks

428

Glossary

429

B back up

433

C calculation

433

F FBUSY

438

H historical database

439

M maintenance

441

N name (synonym) fields

443

O only me report

443

P phantom abandon call timer

443

R read permission

444

S screen-labeled key (SLK)

445

T time format

446

W weekly data

448

Numerics

449

(continued)

451

At t CentreVu CMS Administration User's Guide (64 pages)


Brand: At-t | Category: Software | Size: 0.84 MB |

 

Table of contents

CentreVu

1

Explorer

1

Copyright © 2000, Avaya Inc

2

All Rights Reserved

2

Printed in U.S.A

2

How are we doing?

5

BUSINESS REPLY

6

Table of Contents

7

Software

9

Installation

9

Network Diagram 1

10

Memory 1

13

Hard Disk Drives 1

13

Remote Access 1

13

Co-residency Issues 1

14

Disk Storage Requirements 1

15

Optional Recommendations 1

16

Network Connectivity 1

17

1-10 Network Diagram

18

Software Installation

18

Sequence

25

Information Server 2.0

26

Installing on

28

Explorer Server 1

28

Launching

30

Explorer 1

30

Verifying the Installation 1

31

Explorer Database Backup 1

34

Getting Started

35

Explorer Login Window 1

37

Main Menu 1

38

Window Elements 1

39

Displaying Results 1

40

Window Viewing and Sizing 1

41

2-8 Main Menu

42

Getting Started with Explorer

42

A Quick Start to

43

Troubleshooting 1

49

Troubleshooting Tips 1

50

Introduction 3-3

51

Troubleshooting

51

SQL Server Error Messages 1

52

Introduction 3-5

53

OBDC Error Messages 1

54

DB-Library Error Messages 1

54

Log-in Error Messages 1

55

Data Import 1

55

3-8 Introduction

56

Appendix A 1

57

Hardware 1

58

Software 1

58

Appendix A

61




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