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AT&T Global Network Client User’s Guide
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-52-
the issue with detailed tracing enabled. Click the Detailed Tracing button to enabled high level tracing.
When you click the Detailed Tracing button, high level tracing will immediately be enabled and you will
see the Stop Tracing Window. Leave the Stop Tracing window open and use the AT&T Global Network
Client to recreate the issue.
Figure 57: Stop Tracing Window
After you have recreated the issue, click the Stop Tracing
button. When you click the Stop Tracing button, the
tracing will be set to the normal tracing level and the logs
which contain the high level tracing will be gathered into a
zip archive. Depending on the issue you are having, the
technician may request additional information to be
included in the archive. If they would like to have the client
database files included, you can click the “Include database
files…” checkbox, and the database files will be included in
the support archive. If they would like to have the LPE
details included in the archive, you can click the “Include
LPE trace details…” checkbox and the LPE details will be
generated and the trace files will be included in the support
archive. If you check the LPE details checkbox, expect to
wait for several minutes while the LPE details are gathered.
While the details are being gathered, the mouse icon will
display the busy icon. After the support archive has been
generated, the Submit Logs To Support window will then
be displayed, providing options to get the log for the support technician.
Click Close to return to the AT&T Global Network Client.
Figure
53
: Support Log Created Window
- User’s Guide 1
- Microsoft Public License 2
- Overview 7
- Preparing for Installation 8
- AT&T Global 11
- Network Client 11
- Users of Custom 12
- Version: 12
- version 12
- Installation 13
- Filter Driver Installation 18
- Failed Installation 18
- Custom Installation Options 19
- Including Optional Features 19
- Mobility Device Driver 20
- Select Hotspot Databases 20
- AT&T T6 Client 21
- Shortcuts 21
- Connecting to the Network 22
- Connecting 23
- Connected 26
- Security Status 26
- Change Password 27
- Saved Login Information 29
- Network Awareness 29
- PIN and Token Authentication 31
- Software Updates 35
- Automatic Check for Updates 35
- Manual Check for Updates 36
- User Permissions 37
- Browse the Hotspot Directory 37
- Review Connection History 38
- Settings 40
- Profile Management 40
- Login Properties 40
- General 41
- Servers 42
- Preferences 42
- Autostart 44
- Programs 45
- Timeouts 46
- Auto Reconnect 46
- Auto Switch Wi-Fi 47
- About this Program 49
- Help for this program 49
- Figure 55: Help Window 50
- Check for Updates 51
- Show Detailed Messages 51
- Contact Customer Support 51
- Create Support Log 53
- Accessibility Features 54
- Keyboard Navigation 54
- Uninstall 55
- Reboot May Be Required 57
- VPN Mobility 58
- Disable VPN Mobility 59
- Local Subnet Access 60
- OPSWAT Certified VPN 60
- Wi-Fi Connections 61
- Wi-Fi Hotspot Types 62
- Wi-Fi Signal Strength 64
- Mobility Connections 65
- Mobility Details 67
- Advanced Mobility Details 68
- SIM Locked 69
- Mobility Data Usage Meter 69
- Figure 80: Data Usage Meter 70
- Low Signal 73
- AutoConnect Feature 75
- GPS Information 78
- HP Gobi Devices: 81
- Dial Connections 82
- Selecting a Modem 82
- OPSWAT Certified Firewall 83
- Firewall Settings Window 83
- AT&T Supported Devices 84
- LTE is a trademark of ETSI 104
- Dial Authentication 108
- Disconnect warning 108
- Software updates 109
- SLA data collection 109
- Configuration Updates 109
- Lenovo Access Connections 110
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