AT&T MERLIN LEGEND Release 3.1 User's Guide

PassageWay® Service Providerfor MERLIN LEGEND®Communications SystemGetting Started560-201-122Comcode 108363003Issue 1October 1998

Introduction1-4User ResponsibilitiesBefore using the PassageWay Service Provider, you should be familiar withbasic Windows functions and procedures. I

Introduction1-5Throughout this guide, the term MERLIN LEGEND refers to thefollowing versions of the MERLIN LEGEND system:  Release 2.0  Release 3.0

Installing and Configuringthe PassageWay ServiceProvider22-1OverviewThis chapter provides the procedures for installing and configuring thePassageWay

Installing and Configuring the PassageWayService Provider2-2New PassageWay Solution UsersThis section applies to new PassageWay Solution users. If you

Installing and Configuring the PassageWayService Provider2-3Existing PassageWay Solution UsersThis section applies to users who have an earlier versio

Installing and Configuring the PassageWayService Provider2-4PassageWay Service ProviderComponentsThe PassageWay Service Provider consists of the follo

Installing and Configuring the PassageWayService Provider2-5657FModularJackLEDDB-25ConnectorFigure 2-1. Components of the PassageWay Adapter

Installing and Configuring the PassageWayService Provider2-6PassageWay Service ProviderRequirementsThe PassageWay Service Provider requires the hardwa

Installing and Configuring the PassageWayService Provider2-7  a Windows-compatible pointing device (a mouse or trackball isrecommended) NOTE:You mus

Installing and Configuring the PassageWayService Provider2-8an MLX telephone connected to a MERLIN LEGEND system that isconfigured and operating prope

Copyright  1998 Lucent Technologies 560-201-122All Rights Reserved Comcode 108363003Printed in U.S.A. Issue 1October 1998NoticeWhile reasonable effor

Installing and Configuring the PassageWayService Provider2-9Before You BeginThis section describes the information that is required to install and con

Installing and Configuring the PassageWayService Provider2-10the location and extension number of each Intercom button on yourtelephone. (Intercom but

Installing and Configuring the PassageWayService Provider2-11Installing the PassageWay AdapterThis section describes how to connect the PassageWay ada

Installing and Configuring the PassageWayService Provider2-12Step3Step4Step5Wall25-pin to 25-pin cable or 9-pin to 25-pin cablefrom adapter to PC seri

Installing and Configuring the PassageWayService Provider2-13To install the PassageWay adapter: 1. Turn off your PC. 2. Unplug the line cord from

Installing and Configuring the PassageWayService Provider2-14 7. Check the LED on the PassageWay adapter. If the LED is amber or green, proceed to

Installing and Configuring the PassageWayService Provider2-15Installing the SoftwareThis section describes how to install and configure the PassageWay

Installing and Configuring the PassageWayService Provider2-16 4. If you are installing from diskette, insert diskette #1 of thePassageWay Service Pr

Installing and Configuring the PassageWayService Provider2-17 7. Choose the Next button. The Select Destination Directory dialog box appears. This

Installing and Configuring the PassageWayService Provider2-18 12. Choose the Next button. The installation program copies files from the source di

Ordering InformationCall: Lucent Technologies BCS Publications CenterVoice 1 800 457-1235 International Voice 317 322-6791Fax 1 800 457-1764 Internati

Installing and Configuring the PassageWayService Provider2-19 c. Perform one of the following steps:If the Lucent PassageWay Service Provider is liste

Installing and Configuring the PassageWayService Provider2-20 The PassageWay Configurator is a software application that enablesyou to set up the Pa

Installing and Configuring the PassageWayService Provider2-21  the location and extension number of each Intercom button on yourtelephone. (Intercom

Installing and Configuring the PassageWayService Provider2-22 15. Choose the Yes button. If the PassageWay Configurator found the COM port to whic

Installing and Configuring the PassageWayService Provider2-23 16. Perform one of the following steps:  If PassageWay “found” the COM port for you,

Installing and Configuring the PassageWayService Provider2-24 17. From the MERLIN LEGEND System Version dialog box, select therelease and operating

Installing and Configuring the PassageWayService Provider2-25 18. Select the telephone you are using, and then choose the Continuebutton. The Phon

Installing and Configuring the PassageWayService Provider2-26 This dialog box presents a representation of the buttons on yourtelephone. Using this

Installing and Configuring the PassageWayService Provider2-27 21. Enter the telephone number for the outside line, and then choose theOK button. T

Installing and Configuring the PassageWayService Provider2-28 28. Choose the OK button. If you are using Windows 95, the Configuration Complete me

Contentsiii1Introduction1-1What is the PassageWay Service Provider? 1-1About This Guide 1-2User Responsibilities 1-4Conventions Used in This Guide 1-4

Installing and Configuring the PassageWayService Provider2-29 32. Choose the OK button. The Install dialog box appears. 33. Remove the diskette

Installing and Configuring the PassageWayService Provider2-30Removing the PassageWay ServiceProviderUse the following procedure to remove the PassageW

Installing and Configuring the PassageWayService Provider2-31 7. Choose the Finish button. The Perform Uninstall status box appears, displaying th

Installing and Configuring the PassageWayService Provider2-32 8. Choose the Yes button. The PassageWay Service Provider is removed from your PC an

Troubleshooting33-1OverviewThis chapter provides information that can assist you in solving problems youmight encounter when you use the PassageWay Se

Troubleshooting3-2General TroubleshootingThis section presents some common problems you might encounter whileusing TAPI applications (for example, Sna

Troubleshooting3-3Problem 4: A message box appears displaying the message:A required component of the MERLIN LEGEND driver (filename) is missing. Re-

Troubleshooting3-4Answering CallsThis section presents some common problems you might encounter when youanswer calls via TAPI applications (for exampl

Troubleshooting3-5Making CallsThis section presents some common problems you might encounter when youmake calls via TAPI applications (for example, Sn

Troubleshooting3-6Problem 3: You cannot make a call with the speakerphone.If you are using a TAPI application, like Microsoft Dialer (Dialer is an ad

Contentsiv3Troubleshooting3-1Overview 3-1General Troubleshooting 3-2PassageWay Adapter LED 3-15Troubleshooting the Connect Application 3-16APC Serial

Troubleshooting3-7Placing Calls on HoldThis section presents some common problems you might encounter when youplace calls on hold via TAPI application

Troubleshooting3-8Problem 2: When you conference an outgoing, ringing call via yourTAPI-compliant application, the outgoing call is dropped, but your

Troubleshooting3-9Problem 5: Your TAPI application completes a conference without a realconference existing.If you drop the consultation call or if t

Troubleshooting3-10Using the PassageWay ConfiguratorThis section presents some common problems you might encounter when youuse the PassageWay Configur

Troubleshooting3-11 5. Choose the Continue button in the PassageWay Configurator - COMPort dialog box and finish configuring the PassageWay ServiceP

Troubleshooting3-12Problem 2: When you start the PassageWay Configurator and use theAuto Detect feature, you receive the message “Device Not Present.

Troubleshooting3-13Problem 4: Your COM (serial) port is not recognized.If all of the COM Ports that are listed in the PassageWay Configurator - COMPo

Troubleshooting3-14Problem 2: You experience problems while uninstalling the PassageWayservice provider.While running the UnInstaller on Windows 3.1x

Troubleshooting3-15PassageWay Adapter LEDThis section describes the error conditions represented by the LED on thePassageWay adapter.Problem 1: The L

Troubleshooting3-16Troubleshooting the ConnectApplicationThis section presents some common problems that you might encounter whileusing Connect. For e

Figuresv2Installing and Configuring thePassageWay Service Provider2-12-1. Components of the PassageWay Adapter 2-52-2. PassageWay Adapter Installed wi

Troubleshooting3-17Problem 2: Connect displays its Communications Error dialog boxwithin a few seconds after it is run.This message indicates that Co

Troubleshooting3-18Insure your PassageWay adapter is receiving power (as indicated bythe illumination of the power LED).If you have verified that the

Troubleshooting3-19Failure Code -121Meaning: Connect is not receiving data over the specified COM port.Things to Try:Verify that the connection betwee

Troubleshooting3-20Failure Code -2xxMeaning: An unexpected Windows communications error has occurred.Things to Try: Try closing all applications excep

Troubleshooting3-21Problem 4: Connect occasionally displays its initialization window whileone or more PassageWay applications are running.Connect dis

PC Serial PortsAA-1OverviewThis appendix provides detailed information about PC serial ports, includingbackground information about what they are and

PC Serial PortsA-2BackgroundSerial ports (also sometimes referred to as communications ports or COMports) are hardware interfaces that permit your PC&

PC Serial PortsA-3The microprocessor/serial port communication consists of two aspects: anI/O port address and an interrupt request signal (IRQ). Th

PC Serial PortsA-4In the PC architecture, IRQs acts like the doorbell in our analogy: Theyprovide a method by which hardware devices in the computer

PC Serial PortsA-5The table below lists the default I/O port addresses and IRQs used by theserial ports of IBM-PC/AT-compatible computers:Serial PortD

Introduction11-1What is the PassageWay ServiceProvider?The PassageWay® Service Provider is a device driver that enablesapplications that are compliant

PC Serial PortsA-6Serial Ports Under Windows 3.1Unlike the DOS-only world of yesterday, today's multitasking environmentslike Windows permit the

PC Serial PortsA-7Workarounds and Solutions to theIRQ Conflict ProblemIt is important to remember that the IRQ conflict is a problem in hardware; itca

PC Serial PortsA-8Given the scenario described in item (1) above (that is, a mouse on COM1, afax/modem card on COM2, and the PassageWay adapter on COM

PC Serial PortsA-9For example, consider once again the scenario of a COM1 mouse, a COM2fax/modem card, and a COM3 PassageWay Service Provider. If the

PC Serial PortsA-10Selecting an Add-On Serial PortCardThis section presents advice on how to choose an add-on serial port card foruse with the Passage

PC Serial PortsA-11 2. For best performance with the PassageWay adapter, choose a cardthat has hardware support for high-speed communications. The

Installing the PassageWayAdapter with a Local PowerSupplyB B-1OverviewThis appendix describes how to install the PassageWay adapter with a localpowe

Installing the PassageWay Adapter with aLocal Power SupplyB-2Wall10Step9Step7Step6StepStep3Step4Step525-pin to 25-pin cable or 9-pin to 25-pin cablefr

Installing the PassageWay Adapter with aLocal Power Supply B-3Installation ProcedureTo install the PassageWay adapter with a local power supply: 1.

Installing the PassageWay Adapter with aLocal Power SupplyB-4 11. Check the LED on the PassageWay adapter. If the LED is amber or green, proceed t

Introduction1-2About This GuideThis document describes how to install, configure, and troubleshoot thePassageWay Service Provider. This guide contains

IndexIN-1 CCOM portsoverview, A-1Connecttroubleshooting, 3-16 Ddocumentation conventions, 1-4 Hhelp, 1-5 Iinstallation checklist, 2-9installingauxilia

IndexIN-2 TTAPIinstalling PassageWay ServiceProvider, 2-15removing PassageWay ServiceProvider, 2-30setting up, 2-9troubleshooting, 3-2technical suppor

Introduction1-3 NOTE:To determine whether you are using the proper issue of the GettingStarted Guide for the PassageWay Service Provider installed on