AT&T CentreVu Release 3 Version 8 High Availability Connectivity, Upgrade and Administration User's Guide Page 39
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- Table of contents
- BOOKMARKS
- CentreVu 1
- CentreVu® 3
- Overview 0 7
- Conventions 0 8
- Related Documents0 8
- If you have a 8
- Provide information0 9
- Chapter 1: Introduction 11
- CMS Secondary 13
- CMS Primary 13
- Hardware 14
- Platforms 14
- R3V8 Feature 14
- Enhancements 14
- Availability 15
- Increased Data 15
- CMS HA Server 18
- Maintenance 18
- CMS Recovery 19
- Connectivity 20
- Considerations 20
- Switch-Overs 20
- Operations that 24
- Chapter 3: User Scenarios 25
- Call Work Codes3 26
- Change Agent 26
- Custom Reports 3 26
- Oom of the window 27
- Dictionary 28
- Agent Groups 30
- Exceptions 3 31
- External Call 32
- History - Turning 32
- Main Menu 34
- Additions 34
- Printers 3 34
- Scripting 3 34
- Shortcuts 3 34
- Split/Skill Call 35
- Profile Setup 35
- Synchronizing 36
- Data Collection 36
- Synchronizing CMS Servers 39
- Timetables – 40
- Running only on 40
- Running on both 41
- Primary and 41
- Secondary 41
- Global edits to 42
- Users - Adding 44
- Users 44
- Removing 44
- Users - Setting 45
- User Passwords 45
- VDN Call Profile 45
- Administration 45
- Visual Vectors 46
- Vector Changes 46
- Strategy 47
- CMS Backup Strategy 1 49
- Backup information 50
- How to interpret 50
- Maintenance backup 53
- Data Types 57
- Base Load Upgrades 64
- Base Load Upgrade 65
- Procedure 65
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