AT&T 2400 User Manual

585-310-216Issue 2December, 1995INTUITYTM Integration with NEC® NEAXTM 2400 SwitchGraphics © AT&T 1988Ta

xii Issue 2 December 1995About This DocumentIntended AudiencesThis document is designed primarily for the on-site AT&T-certified services technici

8-12 Issue 2 December 1995 Switch Integration Device Administration6. After you enter the year in the last date field, press to confirm the date an

Issue 2 December 1995 8-13Special Processing for Message Waiting LampsSpecial Processing for Message Waiting LampsNOTE:The instructions in this sectio

8-14 Issue 2 December 1995 Switch Integration Device Administration1. Press to access the SETUP menu as shown in the following example: 2. Press t

Issue 2 December 1995 8-15Setting a Security LevelThe factory sets the SID to access level 1. When you first power on the SID, the unit accesses the S

8-16 Issue 2 December 1995 Switch Integration Device Administration

Issue 2 December 1995 9-19Acceptance TestsDo not perform any tasks in this chapter until you complete the required tasks in the following appropriate

9-2 Issue 2 December 1995 Acceptance TestsAs explained in INTUITY New System Planning, 585-310-603, two test subscribers should have been administere

Issue 2 December 1995 9-3Administer the Test SubscribersUse the following instructions to forward an RNA call for the test subscribers. 1. Using the

9-4 Issue 2 December 1995 Acceptance TestsTask 3: Forward Subscribers for All CallsUse this feature to forward all calls to the INTUITY System. The

Issue 2 December 1995 10-110Cut-to-ServiceDo not perform any tasks in this chapter until you complete the necessary cut-to-service tasks in the Cut-to

Issue 2 December 1995 xiiiAbout This Document Chapter 4, "Hardware Installation", describes the installation of the SID, cables to the swit

10-2 Issue 2 December 1995Cut-to-ServiceAdminister the Subscriber TelephonesBy forwarding a subscriber extension to the main extension of the UCD grou

Issue 2 December 1995 10-3Administer the Subscriber TelephonesYou created the UCD main extension during the switch administration process in Chapter 7

10-4 Issue 2 December 1995Cut-to-ServiceTask 3: Forward Subscribers for All CallsUse this feature to forward subscribers for all calls to the INTUITY

Issue 2 December 1995 A-1ATroubleshooting and Error LogsAppendix A provides troubleshooting information to help you isolate and correct problems th

A-2 Issue 2 December 1995 Switch Integration Device ProblemsThe SID does not power on. Nothing appears on the LCD display. Calls are not integrat

Issue 2 December 1995 A-3Switch Integration Device ProblemsCalls are integrated but the message waiting lamp (MWL) does not work. You receive

A-4 Issue 2 December 1995 The VM LED is yellow constantly (more than 5% packet transmission error). VM LED is red constantly (more than 50% packe

Issue 2 December 1995 A-5Error LogsError LogsThe SID accumulates and records or logs error messages. The error messages can help solve problem

A-6 Issue 2 December 1995 Read the following explanation of the error log to understand the information. The SID can record many different errors

Issue 2 December 1995 A-7Error LogsTable A-1. SID Error Codes and DescriptionsCode Description Type Action1 VM Comm Error W Check SMDI conn

xiv Issue 2 December 1995About This DocumentHow to Use this DocumentThis document provides additional information you need to know when integrating a

A-8 Issue 2 December 1995 From time to time, you may need to purge your error logs. You can purge error logs on the SID if you have authorization

Issue 2 December 1995 A-9Clearing Your ConfigurationClearing Your ConfigurationWhen you add voice mail ports or change the switch dial plan, y

A-10 Issue 2 December 1995

Issue 2 December 1995 B-1BUsing Views During IntegrationThe SID provides you with four real-time views of the integration process: SMDI monitor m

B-2 Issue 2 December 1995 SMDI Monitor ModeThe first option on the View menu is the SMDI monitor mode. The mode permits you to observe transactions

Issue 2 December 1995 B-3SMDI Monitor ModeWhen transactions are being processed, the screen updates continuously. The example SMDI view screen abov

B-4 Issue 2 December 1995 Using MCI Monitor ModeThe SID provides an MCI data link monitor that allows you to view transactions sent between the swit

Issue 2 December 1995 B-5Using Metrics ModeUsing Metrics ModeUse the following instructions to use the Metrics monitor mode. 1. Access the View men

B-6 Issue 2 December 1995

Issue 2 December 1995 C-1CSwitch Administration for INTUITY LodgingIntroductionAppendix C describes the switch administration you need to complete if

Issue 2 December 1995 xvAbout This DocumentBegin at the Administration menu, and select the following sequence:In this example, you would first access

C-2 Issue 2 December 1995Message Retrieval AdministrationThe message retrieval number is the telephone number that subscribers call to retrieve voice

Issue 2 December 1995 C-3Voice Mail Administration3. If your switch has password capability, assign a password to the new extension.4. Assign to the n

C-4 Issue 2 December 19953. Assign to the new extension, the service: ldg_ni_ca as follows:a. Log on to the INTUITY system as sa or craft.b. From the

Issue 2 December 1995 C-5Do-Not-DisturbDo-Not-DisturbLook for features on your switch that adapt themselves especially well to lodging situations. One

C-6 Issue 2 December 1995One-Step Cut-to-ServiceOn switches where a coverage path is separately defined and then applied to a class of stations, assig

Issue 2 December 1995 ABB-1 AAC alternating current ACD automatic call distributionADAPadministration and data acquisition package ADU asynchronous da

AbbreviationsABB-2 Issue 2 December 1995DDACdial access codeDCdirect current DCEdata communications equipmentDCIUdata communications interface unit DC

AbbreviationsIssue 2 December 1995 ABB-3 IIDIisolating data interfaceIMG Interface Module Group INADSinitialization and administration system I/Oinput

AbbreviationsABB-4 Issue 2 December 1995OOA&Moperations, administration, and maintenanceOP operate OSoperating systemPPBXprivate branch exchange P

AbbreviationsIssue 2 December 1995 ABB-5 TTDDtelecommunications device for the deafTDMtime division multiplexTEC telephone class TN tenant number T/Rt

xvi Issue 2 December 1995About This DocumentTrademarks and Service MarksThe following trademarked products may be mentioned in this book: Product Name

AbbreviationsABB-6 Issue 2 December 1995

Issue 2 December 1995 GL-1 1A ESS SwitchAn AT&T central office switch that can be integrated with the INTUITY system.5ESS SwitchAn AT&T centra

GlossaryGL-2 Issue 2 December 1995alphanumericAlphabetic, numeric, or punctuation symbols.AMISSee Audio Messaging Interchange Specification.AMIS Prefi

GlossaryIssue 2 December 1995 GL-3 AUDIXSee Audio Information Exchange.automated attendantA feature that allows a user of an INTUITY system to set up

GlossaryGL-4 Issue 2 December 1995BIOSSee basic input/output system.bitSee binary digit.bodyThe part of subscriber voice mail that contains the actual

GlossaryIssue 2 December 1995 GL-5 Ccall-answerAn INTUITY AUDIX feature that allows the system to answer a call and record a message when the subscrib

GlossaryGL-6 Issue 2 December 1995COSee central office.collocatedAn INTUITY system installed in the same physical location as the host switch. See al

GlossaryIssue 2 December 1995 GL-7 DdatabaseA structured set of files, records, or tables. Also, a collection of filesystems and files in disk mem-or

GlossaryGL-8 Issue 2 December 1995dedicated lineA communications path that does not go through a switch. A dedicated (hard-wired) path may be formed

GlossaryIssue 2 December 1995 GL-9 DSUSee data service unit.DTESee data terminal equipment.DTRSee data terminal ready.dual in-line package (DIP) switc

Issue 2 December 1995 xviiAbout This DocumentRelated ResourcesIn addition to this book, you may need to reference the following books: Title Order Nu

GlossaryGL-10 Issue 2 December 1995FfieldAn area on a screen, menu, or report where information can be typed or displayed. fileA collection of data tr

GlossaryIssue 2 December 1995 GL-11 Hhard disk driveA high-capacity data storage/retrieval device that is located inside a computer platform. A hard

GlossaryGL-12 Issue 2 December 1995initializeTo start up the system for the first time.inputA signal fed into a circuit or channel.integrated services

GlossaryIssue 2 December 1995 GL-13 LlabelThe name assigned to a disk device (either a removable tape cartridge or permanent drive) through software.

GlossaryGL-14 Issue 2 December 1995Mmagnetic peripherals Data storage devices that use magnetic media to store information. Such devices include hard

GlossaryIssue 2 December 1995 GL-15 modularA term that describes equipment made of plug-in units that can be added together to make the system larger,

GlossaryGL-16 Issue 2 December 1995Pparallel transmissionThe transmission of several bits of data at the same time over different wires. Parallel tra

GlossaryIssue 2 December 1995 GL-17 programmed function keySee function key.protocolA set of conventions or rules governing the format and timing of m

GlossaryGL-18 Issue 2 December 1995request to send (RTS)One of the control signals on a RS-232 connector that places the modem in the originate mode s

GlossaryIssue 2 December 1995 GL-19 simplified message service interface (SMSI)Type of data link connection to an integrated 1A ESS switch or 5ESS swi

xviii Issue 2 December 1995About This DocumentHow to Make Comments About This BookA reader comment card is behind the title page of this book. While

GlossaryGL-20 Issue 2 December 1995Ttape cartridgeOne or more spare removable cartridges required to back up system information.tape driveThe physical

GlossaryIssue 2 December 1995 GL-21 uniform call distribution (UCD)The type of call-distribution group (or hunt group) of analog port cards on some sw

GlossaryGL-22 Issue 2 December 1995WwattA unit of electrical power that is required to maintain a current of one amp under the pressure of one volt.

Issue 2 December 1995 IN-1Numerics2500 telephone set, 7-225-pin connector, 1-4AA25B Cable, 1-8Acceptance tests, 9-1test subscribers, 9-2Access le

IndexIN-2 Issue 2 December 1995EEdit forms, 2-4, 2-5help, 2-8clear, 2-8insert, 2-8overtype, 2-8undo, 2-8keys, 2-7scroll item, 2-5, 2-6single i

IndexIssue 2 December 1995 IN-3maintenance modem, 4-2SID, 2-2diagnostic lights, 2-2front panel, 2-2keypad, 2-2LCD display, 2-2link A, 2-2link B

IndexIN-4 Issue 2 December 1995administration, C-3Menu forms, 2-4example, 2-4name, 2-4options, 2-4Message center interface, 1-1message retrieval

IndexIssue 2 December 1995 IN-5SSafetyelectrostatic discharge, 1-3work mat, 1-3wrist strap, 1-3screenIntuity systemvoice equipment, C-3screensassi

IndexIN-6 Issue 2 December 1995Statistics mode, B-4Subscriberstest, 9-2Switch group, 7-6Switch integration device, 1-1Switch link type, 6-8System

Issue 2 December 1995 1-11Introduction and Requirements for IntegrationThis chapter describes and defines requirements for the NEC NEAX 2400 MCI switc

1-2 Issue 2 December 1995Introduction and Requirements for IntegrationFigure 1-1 UCD Group Hunting ProcessBy administering the UCD group, you enable t

Issue 2 December 1995 1-3Safety ConsiderationsSafety Considerations!CAUTION:Electrostatic discharge damages electronic equipment. Do not touch any ele

Blank Page

1-4 Issue 2 December 1995Introduction and Requirements for IntegrationDetermining the Placement of the SIDThe Switch Integration Device (SID) and the

Issue 2 December 1995 1-5System ConfigurationSystem ConfigurationThe Intuity system connects to the NEAX switch through a Switch Integration Device (S

1-6 Issue 2 December 1995Introduction and Requirements for IntegrationFigure 1-3 Connections through the COM 1 Serial Port for an Intuity Integration

Issue 2 December 1995 1-7System ConfigurationIntuity System Required HardwareTable 1-1 lists the hardware components required on the Intuity system fo

1-8 Issue 2 December 1995Introduction and Requirements for IntegrationSwitch Integration Device Required HardwareTable 1-1 lists the required SID comp

Issue 2 December 1995 1-9System ConfigurationNEC NEAX 2400 MCI HardwareThe customer must provide the correct switch and related components as describe

1-10 Issue 2 December 1995Introduction and Requirements for IntegrationIn addition to the hardware and software listed in Table 1-3, you must provide

Issue 2 December 1995 2-12Switch Integration Device BasicsBefore you attempt to operate and administer the Switch Integration Device (SID) and integr

2-2 Issue 2 December 1995Switch Integration Device BasicsThe Switch Integration Device HardwareBefore you use the SID, you need to understand each har

Issue 2 December 1995 2-3The Switch Integration Device HardwareFigure 2-1. Top: SID Front Panel Bottom: SID Back PanelLCDDISPLAY1 2 34 5 67 8 9# 0A

ContentsIssue 2 December 1995 iiiTable of Contents iiiAbout This Document xi Intended Audiences xii Prerequisite Skills or Knowledge xii Docum

2-4 Issue 2 December 1995Switch Integration Device BasicsThe Switch Integration Device SoftwareThe SID contains software that allows you to perform in

Issue 2 December 1995 2-5The Switch Integration Device SoftwareExample: If you wanted option 4, SETUP, from the MCI User Interface Main Menu shown i

2-6 Issue 2 December 1995Switch Integration Device BasicsSingle Item Edit FormsOn a Single Item Edit form, you must enter one piece of information or

Issue 2 December 1995 2-7The Switch Integration Device SoftwareIn the example, you use the MCI form to set the baud rate for the MCI link. You can s

2-8 Issue 2 December 1995Switch Integration Device BasicsEdit Form Help FunctionsEdit forms allow you to actively access help screens. To access the h

Issue 2 December 1995 2-9The Switch Integration Device SoftwareAll action forms use the same keys on the keypad to perform functions and make select

2-10 Issue 2 December 1995Switch Integration Device Basics

Issue 2 December 1995 3-13Switch Integration PlanningBefore you implement the NEC NEAX 2400 Message Center Interface (MCI) integration with an INTUITY

3-2 Issue 2 December 1995Switch Integration PlanningDetermining the Number of Voice Mail PortsYou must specify the number of voice mail ports for the

Issue 2 December 1995 3-3Setting the Calling Party Identification Pad StringSetting the Calling Party Identification Pad StringThe Message Center Inte

Contentsiv Issue 2 December 1995 Scroll Item Edit Forms 2-6Edit Form Keys 2-7Edit Form Help Functions 2-8Action Forms 2-83 Switch Integration Plann

3-4 Issue 2 December 1995Switch Integration PlanningDetermining the SMDI Baud RateYou must set the baud rate for the Simplified Message Desk Interface

Issue 2 December 1995 3-5Determining the Extension/Logical Terminal Number PlanWorksheet B: Extension/LTN PlanExtension LTN Extension LTN123456789101

3-6 Issue 2 December 1995Switch Integration Planning

Issue 2 December 1995 4-14Hardware InstallationThis chapter describes the hardware and cable installation tasks required to integrate the NEAX 2400

4-2 Issue 2 December 1995 Hardware InstallationConnect an Analog Line to the ModemThis task should be performed by the AT&T installation techni

Issue 2 December 1995 4-3Connect the MCI Line to the SwitchConnect the MCI Line to the SwitchThe customer or the customer’s switch technician must

4-4 Issue 2 December 1995 Hardware InstallationUse the following instructions to connect the MCI line to the NEAX 2400 switch. 1. Set the MCI I/O p

Issue 2 December 1995 4-5Connect the MCI Line to the Switch2. Set the parity of the MCI link to even and the word length to 7 bits. Use Table 4-2

4-6 Issue 2 December 1995 Hardware InstallationNOTE:Recommended Default Settings: If you use port 0, configure switches 01 and 02. If you use por

Issue 2 December 1995 4-7Connect the MCI Cable to the A25B CableProceed to the next section. Connect the MCI Cable to the A25B Cable The customer

ContentsIssue 2 December 1995 v6 Administering the INTUITY Systemfor the NEAX Integration 6-1 Administering the Switch Link Administration Screen

4-8 Issue 2 December 1995 Hardware InstallationConnect the Null Cable and the Y-Cable to the SIDThe AT&T installation technician, the customer,

Issue 2 December 1995 4-9Connect the SID to the INTUITY SystemConnect the SID to the INTUITY SystemThis task requires you to connect the 6’ RS-232

4-10 Issue 2 December 1995 Hardware Installation

Issue 2 December 1995 5-15Installing SID Software on theINTUITY SystemThis chapter provides procedures for installing the SID software on the INTUI

5-2 Issue 2 December 1995 Installing SID Software on the INTUITY SystemStop the Voice SystemBefore you can load the SID software, you must stop the

Issue 2 December 1995 5-3Load the SID SoftwareLoad the SID Software1. Starting at the INTUITY Administration menu, select the following series of

5-4 Issue 2 December 1995 Installing SID Software on the INTUITY System2. Select Floppy drive from the Software Install menu.The system responds:In

Issue 2 December 1995 5-5Load the SID SoftwareFigure 5-2. Switch Link Administration Screen with System Defaults11. Use Table 5-1 to enter the cor

5-6 Issue 2 December 1995 Installing SID Software on the INTUITY SystemTable 5-1. Switch Link Administration Screen EntriesField DescriptionData l

Issue 2 December 1995 5-7Load the SID Software12. Press (F3).After you press the key, you receive a confirmation message as shown in Figure 5-3.

Contentsvi Issue 2 December 1995 9 Acceptance Tests 9-1 Administer the Test Subscribers 9-2Task 1: Forward Calls for Ring-No-Answer 9-2Task 2:

5-8 Issue 2 December 1995 Installing SID Software on the INTUITY SystemStart the Voice SystemRestart the voice system for the INTUITY system to acc

Issue 2 December 1995 6-16Administering the INTUITY Systemfor the NEAX IntegrationThis chapter describes how to administer the INTUITY system for inte

6-2 Issue 2 December 1995Administering the INTUITY System for the NEAX IntegrationAdministering the Switch Link Administration ScreenDuring the NEAX s

Issue 2 December 1995 6-3Administering the Switch Link Administration ScreenFigure 6-2 Switch Interface Administration Menu4. Select Switch Link Admi

6-4 Issue 2 December 1995Administering the INTUITY System for the NEAX IntegrationTable 6-1. Switch Link Administration Screen EntriesField Descripti

Issue 2 December 1995 6-5Administering the Switch Link Administration Screen6. Press (F3).After you press the key, you receive a confirmation message

6-6 Issue 2 December 1995Administering the INTUITY System for the NEAX IntegrationStopping and Restarting the Voice SystemTo execute the changes you m

Issue 2 December 1995 6-7Administering the System Translation ScreenAdministering the System Translation ScreenUse the following procedure to administ

6-8 Issue 2 December 1995Administering the INTUITY System for the NEAX IntegrationTable 6-2. System Translation Screen EntriesField DescriptionSwitch

Issue 2 December 1995 6-9Administering the System Translation Screen3. Press (F3) to save you entries on the screen.After you press the key, you see

ContentsIssue 2 December 1995 viiMessage Retrieval in Lodging Systemswithout AUDIX C-2Message Retrieval in Systems Shared withAUDIX C-2Retrieval fr

6-10 Issue 2 December 1995Administering the INTUITY System for the NEAX Integration

Issue 2 December 1995 7-17NEAX 2400 Switch AdministrationThis chapter contains instructions for administering an NEC NEAX 2400 MCI switch to work with

7-2 Issue 2 December 1995 NEAX 2400 Switch AdministrationAdminister Analog Voice Mail PortsEach voice mail port connects to the switch through an ana

Issue 2 December 1995 7-3Administer Analog Voice Mail Ports3. Enter 6 to select the Station Data option. After you select the option, you see the Stat

7-4 Issue 2 December 1995 NEAX 2400 Switch Administration4. Enter 1 to select the Assignment of Station Data option and enter station administration

Issue 2 December 1995 7-5Administer Analog Voice Mail Ports9. In the RSC (Route Restriction Class) field, you see a default value of 0. Enter the corr

7-6 Issue 2 December 1995 NEAX 2400 Switch AdministrationAssign Voice Mail Extensions to a UCD GroupAfter administering the analog voice mail ports,

Issue 2 December 1995 7-7Assign Voice Mail Extensions to a UCD Group1. At the Station Data Commands Menu shown in Figure 7-2., enter 13 to select the

7-8 Issue 2 December 1995 NEAX 2400 Switch Administration5. In the second STN field, enter the second voice mail port station you need to assign to t

Issue 2 December 1995 7-9Assign Voice Mail Extensions to a UCD GroupAfter you select the option, you see the Assignment of Ucd Overflow Group screen a

Contentsviii Issue 2 December 1995

7-10 Issue 2 December 1995 NEAX 2400 Switch AdministrationConfiguring the Message Center Interface LinkVoice messaging information travels from the s

Issue 2 December 1995 7-11Configuring the Message Center Interface Link1. At the 2400 Maintenance Command menu, shown in Figure 7-1., enter 13 to sele

7-12 Issue 2 December 1995 NEAX 2400 Switch Administration2. Enter 1 to select the System Data option. After you press you see the Assignment Of Sta

Issue 2 December 1995 7-13Configuring the Message Center Interface LinkIf you need more information for any of the screen fields or processes describe

7-14 Issue 2 December 1995 NEAX 2400 Switch Administration4. Enter the port assignment number in the DATA field. Use Table 7-1 to determine the port

Issue 2 December 1995 7-15Configuring the Message Center Interface LinkDefine the Port as a TerminalYou must now designate that the port assigned to t

7-16 Issue 2 December 1995 NEAX 2400 Switch AdministrationUnder the Port heading, find the port number you assigned to the MCI link in the "Assi

Issue 2 December 1995 7-17Configuring the Message Center Interface LinkUse the following instructions to configure the UCD group with the MCI link. 1.

7-18 Issue 2 December 1995 NEAX 2400 Switch Administration5. Look at the value in the DATA field and write the value on the following lineNOTE:Do not

Issue 2 December 1995 8-18Switch Integration Device AdministrationThe instructions in this chapter explain how to configure the SID to integrate with

Issue 2 December 1995 xiAbout This DocumentINTUITY™ Integration with NEC® NEAX™ 2400 Switch contains installation and administration instructions for

8-2 Issue 2 December 1995 Switch Integration Device AdministrationAdminister the Basic ParametersIn Chapter 3, "Switch Integration Planning"

Issue 2 December 1995 8-3Administer the Basic Parameters6. Enter the three-digit message desk number from worksheet A in Chapter 3. 7. Press to conf

8-4 Issue 2 December 1995 Switch Integration Device AdministrationAssign Extensions and LTNsAs you assign extensions and LTNs, you associate an LTN (

Issue 2 December 1995 8-5Assign Extensions and LTNs5. Use the keypad to type an extension for the LTN. Use worksheet B as you enter LTNs and extension

8-6 Issue 2 December 1995 Switch Integration Device AdministrationFollow the instructions on the next page to use the AutoFill feature. 1. After acce

Issue 2 December 1995 8-7Saving and Starting the ConfigurationSaving and Starting the ConfigurationAfter you administer the basic parameters and assig

8-8 Issue 2 December 1995 Switch Integration Device Administrationstarts, you see the SMDI VIEW MODE screen as shown in the following diagram. below:

Issue 2 December 1995 8-9Administer Serial Data LinksUse the following instructions to check or correct the default settings. 1. To access the edit fo

8-10 Issue 2 December 1995 Switch Integration Device Administration6. To change the default value shown, press the left or right arrow key to toggle

Issue 2 December 1995 8-11Changing System Parameters12. To change the default stop bit value shown in the field, press the left or right arrow key to