AT&T EL51250 User Manual download pdf (Page 49)

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.

For customer service, or to purchase accessories or replacement parts, visit our

website at www.telephones.att.com, or call 1 (866) 288-4268. When

you call customer service, you will need the serial number or model number

found on the bottom of the telephone base.

My telephone doesn’t work at all.

Make sure the power cord is securely plugged in.

Make sure that the battery connector is securely plugged into the

cordless handset.

Make sure the telephone line cord is securely and firmly plugged into the

telephone base and the telephone wall jack.

Charge the battery in the cordless handset for at least 16 hours. For

optimum daily performance, return the cordless handset to the telephone

base when not in use.

If the battery is depleted, it may take approximately 30 minutes to charge

the handset before it shows LOW BATTERY. Refer to Battery charging on

page 6 for details.

Reset the telephone base. Unplug the electrical power. Wait for

approximately 15 seconds, then plug it back in. Allow up to one minute for

the cordless handset and telephone base to reset.

You may need to purchase a new battery. Please refer to Battery installation

on page 5.

I cannot get a dial tone.

First try all the suggestions above.

Move the cordless handset closer to the telephone base. You might have

moved out of range.

If the previous suggestions don’t work, disconnect the telephone base from the

telephone wall jack and connect the jack to a different telephone. If there is no

dial tone on that telephone either, the problem is in your wiring or telephone

service. Contact your telephone service provider (charges may apply).

Your telephone line cord might be malfunctioning. Try installing a new

telephone line cord.

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AT&T EL51250 User Manual Page 49