AT&T SB67070 SIP Installation Guide

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Synapse Installation Guide Back to ContentsInstallation 9 Software Version CompatibilitySystems with software versions 3.1.1 and later support

Synapse Installation Guide Back to ContentsTroubleshooting 99 To adjust Echo Suppression and Line Loop Length settings:1. If line recalibratio

Synapse Installation Guide Back to ContentsTroubleshooting 100 Resolving General Audio Issues Check the following if you hear static, sudden s

Synapse Installation Guide Back to ContentsTroubleshooting 101 a. Log on to the WebUI as administrator on the problem Deskset. Click Device Ma

Synapse Installation Guide Back to ContentsTroubleshooting 102 Reconnecting a Gateway or ATA to the SystemIf there are no more than five Gatew

Synapse Installation Guide Back to ContentsTroubleshooting 103 Power Failure Recovery ProcedureThe Synapse system automatically recovers after

Synapse Installation Guide Back to ContentsTroubleshooting 104 Initial InstallationThe device screen displays Synchronizing.Probable Cause Cor

Synapse Installation Guide Back to ContentsTroubleshooting 105 Display MessagesThe Gateway screen is blank.The Gateway screen displays Joining

Synapse Installation Guide Back to ContentsTroubleshooting 106 The device screen displays Synchronizing. The device was configured on another

Synapse Installation Guide Back to ContentsTroubleshooting 107 Deskset cannot make or receive phone calls and the Deskset screen displays Sync

Synapse Installation Guide Back to ContentsTroubleshooting 108 T1 Gateway IndicatorsI cannot make or receive phone calls and the T1 Gateway SY

Synapse Installation Guide Back to ContentsInstallation 10 System Installation OverviewFigure 1 illustrates how the Synapse system differs fro

Synapse Installation Guide Back to ContentsTroubleshooting 109 I cannot make or receive phone calls and the T1 Gateway RAI/LOF/LOS LED is flas

Synapse Installation Guide Back to ContentsTroubleshooting 110 I cannot make or receive phone calls and the T1 Gateway SYN/ACT LED is OFF and

Synapse Installation Guide Back to ContentsTroubleshooting 111 WebUIAdministrator WebUIThe WebUI is unresponsive.The WebUI displays “Login to

Synapse Installation Guide Back to ContentsTroubleshooting 112 A Synapse device upgrade failed, the WebUI displays “Login to target device fai

Synapse Installation Guide Back to ContentsTroubleshooting 113 Some devices did not update after using .The Outgoing Caller ID option does no

Synapse Installation Guide Back to ContentsTroubleshooting 114 An extension number was not changed correctly.I changed an extension number, bu

Synapse Installation Guide Back to ContentsTroubleshooting 115 Changes made to the T1 Settings WebUI page do not change the system.Changes mad

Synapse Installation Guide Back to ContentsTroubleshooting 116 My hold announcement is cut off.System UpgradeA Synapse device becomes sluggish

Synapse Installation Guide Back to ContentsTroubleshooting 117 User WebUIUnable to access the WebUI Log-in page from my computer.Changes made

Synapse Installation Guide Back to ContentsTroubleshooting 118 PC/Deskset InteractionInternet connection or access to the local network on my

Synapse Installation Guide Back to ContentsInstallation 11 System Installation Overview with Optional Analog Terminal AdapterIf you have analo

Synapse Installation Guide Back to ContentsTroubleshooting 119 Other Deskset Features For more information about the corrective actions recom

Synapse Installation Guide Back to ContentsTroubleshooting 120 My Deskset soft keys have changed.I am unable to add an entry to quick-dial lis

Synapse Installation Guide Back to ContentsTroubleshooting 121 I am unable to locate the Cordless Handset from the SB67030/031 Deskset.Cannot

Synapse Installation Guide Back to ContentsTroubleshooting 122 SB67050 Analog Terminal AdapterGeneral TroubleshootingATA does not work at all.

Synapse Installation Guide Back to ContentsTroubleshooting 123 ATA screen always displays Joining Site.ATA is not active immediately after a p

Synapse Installation Guide Back to ContentsTroubleshooting 124 Music on Hold (MoH)Music on Hold (MoH) is not playing and the AUX IN LED is OFF

Synapse Installation Guide Back to ContentsTroubleshooting 125 MoH is not playing and the AUX IN LED is GREEN.Probable Cause Corrective Action

Synapse Installation Guide Back to ContentsTroubleshooting 126 MoH audio is too quiet, fluctuating, or dropping out.Probable Cause Corrective

Synapse Installation Guide Back to ContentsTroubleshooting 127 Overhead Paging (OHP)OHP General TroubleshootingOverhead paging (OHP) is not wo

Synapse Installation Guide Back to ContentsTroubleshooting 128 I cannot add a multi-zone Paging Zone to other Paging Zones.Unable to make phon

Synapse Installation Guide Back to ContentsInstallation 12 System Installation Overview for Remote SitesIf Synapse systems on different LAN su

Synapse Installation Guide Back to ContentsTroubleshooting 129 Single-Zone OHP Connected to AUX OUT JackFor OHP equipment connected to the AUX

Synapse Installation Guide Back to ContentsTroubleshooting 130 Single-zone OHP on AUX OUT is not working and the AUX OUT LED (right of the ATA

Synapse Installation Guide Back to ContentsTroubleshooting 131 Single-Zone OHP Connected to an FXS PortFor OHP equipment connected to an FXS p

Synapse Installation Guide Back to ContentsTroubleshooting 132 Single-zone OHP on FXS is not working and the FXS LED (right of the ATA LCD scr

Synapse Installation Guide Back to ContentsTroubleshooting 133 Single-zone OHP on FXS is not working and the FXS LED (right of the ATA LCD scr

Synapse Installation Guide Back to ContentsTroubleshooting 134 Multi-Zone OHP Connected to an FXS PortFor OHP equipment connected to an FXS po

Synapse Installation Guide Back to ContentsTroubleshooting 135 Multi-zone OHP is not working and the FXS LED for the FXS port that is used for

Synapse Installation Guide Back to ContentsTroubleshooting 136 Fax ConfigurationWhile using T.38 mode, unable to receive faxes or having persi

Synapse Installation Guide Back to ContentsTroubleshooting 137 The fax is not working and the ATA FXS LED that corresponds to the port connect

Synapse Installation Guide Back to ContentsTroubleshooting 138 The fax is not working and the ATA FXS LED that corresponds to the port connect

Synapse Installation Guide Back to ContentsInstallation 13 Recommended Installation Sequence1. Prepare your site for installation. See “Networ

Synapse Installation Guide Back to ContentsTroubleshooting 139 Analog PhoneAnalog phone connected to FXS port does not work as expected.Cause

Synapse Installation Guide Back to ContentsTroubleshooting 140 Group MailboxGroup Mailbox does not work.Group Mailbox is full even though it h

Synapse Installation Guide Back to ContentsAppendixes 141 APPENDIXESAppendix A: IP Addresses and ConnectivityAn IP address is an individual nu

Synapse Installation Guide Back to ContentsAppendixes 142 Appendix B: Technical SpecificationsTable 9 lists the technical specifications for t

Synapse Installation Guide Back to ContentsAppendixes 143 Power Requirements PSTN Gateway: 5.1 V DC @ 1700 mAT1 Gateway and ATA: 12 V @ 18 Wat

Synapse Installation Guide Back to ContentsAppendixes 144 [ATA] AUX Out 3.5 mm Tip (Signal), Ring (NC) Sleeve (Ground) (TRS) jackFrequency ran

Synapse Installation Guide Back to ContentsAppendixes 145 Appendix C: Default SettingsTable 10, Table 11, Table 12, and Table 13 list the defa

Synapse Installation Guide Back to ContentsAppendixes 146 Hold message: Extension for Recording All extensions NothingHold ringback delay 10 t

Synapse Installation Guide Back to ContentsAppendixes 147 Table 11. Deskset Default Settings Parameter Selection DefaultBacklight Hi, Lo, Off

Synapse Installation Guide Back to ContentsAppendixes 148 Table 13. ATA Default Settings Parameter Selection DefaultAUX IN Enable, Disable Di

Synapse Installation Guide Back to ContentsInstallation 14 See “System Configuration” on page 75 and the Synapse Administrator’s Guide at www.

Synapse Installation Guide Back to ContentsAppendixes 149 Appendix D: Part ListsSB67010 PSTN Gateway Parts ListFigure 50 illustrates the PSTN

Synapse Installation Guide Back to ContentsAppendixes 150 SB67060 T1 Gateway Parts ListFigure 51 illustrates the T1 Gateway parts.Figure 51.

Synapse Installation Guide Back to ContentsAppendixes 151 SB67070 SIP Gateway Parts ListFigure 52 illustrates the SIP Gateway parts.Figure 52.

Synapse Installation Guide Back to ContentsAppendixes 152 SB67050 Analog Terminal Adapter (ATA) Parts ListFigure 53 illustrates the ATA parts.

Synapse Installation Guide Back to ContentsAppendixes 153 SB6702x Deskset Parts ListFigure 54 illustrates the Deskset parts.Figure 54. SB6702

Synapse Installation Guide Back to ContentsAppendixes 154 SB6703x Deskset Parts ListFigure 55 illustrates the Deskset parts.Figure 55. SB6703

Synapse Installation Guide Back to ContentsAppendixes 155 SB67040 Cordless Handset Parts ListFigure 56 illustrates the Cordless Handset parts.

Synapse Installation Guide Back to ContentsAppendixes 156 TL7600 Cordless Headset Parts ListFigure 57 illustrates the TL7600 Cordless Headset

Synapse Installation Guide Back to ContentsAppendixes 157 Appendix E: MaintenanceAvoid Rough TreatmentHandle the unit gently. Save the origina

Synapse Installation Guide Back to ContentsAppendixes 158 Appendix F: Important Safety InstructionsWhen using your telephone equipment, basic

Synapse Installation Guide Back to ContentsInstallation 15 Planning Your System and Network ConfigurationThis section describes several import

Synapse Installation Guide Back to ContentsAppendixes 159 Appendix G: GPL License InformationPortions of the software associated with this pro

Synapse Installation Guide Back to ContentsGlossary 160 GLOSSARYThis glossary provides definitions that pertain to the Synapse telephone syste

Synapse Installation Guide Back to ContentsGlossary 161 Call Forward–No Answer: Automatically forward unanswered calls to Voicemail, an extens

Synapse Installation Guide Back to ContentsGlossary 162 DSL (Digital Subscriber Line): High-speed Internet service through your telephone line

Synapse Installation Guide Back to ContentsGlossary 163 grounding: An electrical ground connection that minimizes interference, reduces the ri

Synapse Installation Guide Back to ContentsGlossary 164 MAC address (Media Access Control address): A unique identifier assigned to most netwo

Synapse Installation Guide Back to ContentsGlossary 165 Pilot Number: Usually the company’s main telephone number.POTS (Plain Old Telephone Se

Synapse Installation Guide Back to ContentsGlossary 166 system administrator: A person to perform functions such as setting up and modifying s

Synapse Installation Guide Back to ContentsInstallation 16  Port forwarding on your router is configured to route UDP 5060 traffic from the W

Synapse Installation Guide Back to ContentsInstallation 17 Extension AssignmentsThe system assigns extension 200 to the first Deskset that joi

Synapse Installation Guide Back to ContentsInstallation 18 Power ConsiderationsEnsure that there is an electrical outlet not controlled by a w

1 Synapse Installation GuideCONTENTSPreface ...

Synapse Installation Guide Back to ContentsInstallation 19 Assigning Telephone Lines and ExtensionsThis section discusses various telephone li

Synapse Installation Guide Back to ContentsInstallation 20 Connecting Analog Devices to the ATAThe ATA allows you to attach the following anal

Synapse Installation Guide Back to ContentsInstallation 21  Loud RingersLoud Ringer devices must be connected to an FXS port assigned as Voic

Synapse Installation Guide Back to ContentsInstallation 22 Overhead Paging OverviewYou can set up either single or multi-zone external overhea

Synapse Installation Guide Back to ContentsInstallation 23 Equipment that uses an FXS port must be able to go on and off hook, because the FXS

Synapse Installation Guide Back to ContentsInstallation 24 Connecting to one of the FXS portsUse this configuration to connect paging equipmen

Synapse Installation Guide Back to ContentsInstallation 25 Verified Overhead Paging DevicesTable 3 lists OHP systems that have been demonstrat

Synapse Installation Guide Back to ContentsInstallation 26 Door Phones OverviewDoor phones and their associated door-entry mechanisms have bec

Synapse Installation Guide Back to ContentsInstallation 27 In Line Appearance mode, if an extension’s automatic off-hook line selection is set

Synapse Installation Guide Back to ContentsInstallation 28 ATA Fax Line ConfigurationTo support fax on the Synapse system, you should consider

2 Synapse Installation GuideRack Mounting ...

Synapse Installation Guide Back to ContentsInstallation 29 For more information, see the Synapse Administrator’s Guide at www.telephones.att.c

Synapse Installation Guide Back to ContentsInstallation 30 Gateway and ATA PlacementYou can place the Gateway or ATA on a tabletop, mount it i

Synapse Installation Guide Back to ContentsInstallation 31 Wall MountingYou can mount the Gateway or ATA to a wall using the two mounting slot

Synapse Installation Guide Back to ContentsInstallation 32 GroundingThe Gateways and ATAs must be connected to reliable earth ground. The conn

Synapse Installation Guide Back to ContentsInstallation 33 Gateway InstallationTo install the Gateway:1. Install a Gateway first. Plug the AC

Synapse Installation Guide Back to ContentsInstallation 34 To connect the PSTN Gateway telephone lines:1. Remove the plastic covers from the G

Synapse Installation Guide Back to ContentsInstallation 35 To connect the T1 Gateway T1 cable: Plug the black T1 cable into the Gateway T1 Por

Synapse Installation Guide Back to ContentsInstallation 36 Deskset InstallationFigure 19 identifies the features on the bottom and side of the

Synapse Installation Guide Back to ContentsInstallation 37 To attach the Desktop Stand for desktop installation:1. Select a Deskset position.

Synapse Installation Guide Back to ContentsInstallation 38 Figure 22. Deskset Stand Installation5. Rotate the stand away from you until it re

3 Synapse Installation GuideResolving Audio Echoes (PSTN Gateway) ...

Synapse Installation Guide Back to ContentsInstallation 39 To connect the Cat.-5 LAN cable to the Deskset:With a PC:If there is a networked co

Synapse Installation Guide Back to ContentsInstallation 40 Without a PC:If the Deskset has a dedicated network connection, connect the Deskset

Synapse Installation Guide Back to ContentsInstallation 41 To install the Deskset on a wall:1. Plug the Ethernet cable into the port on the ba

Synapse Installation Guide Back to ContentsInstallation 42 To connect the corded handset and an optional corded headset:Connect the corded han

Synapse Installation Guide Back to ContentsInstallation 43 SB67050 ATA InstallationTo install an ATA:1. After installing at least one Deskset,

Synapse Installation Guide Back to ContentsInstallation 44 Figure 24. ATA Analog Telephone ConnectionsConnecting a Fax MachineTo install a fa

Synapse Installation Guide Back to ContentsInstallation 45 Connecting an Overhead Paging System (OHP)A Single Zone or Multi-Zone system can be

Synapse Installation Guide Back to ContentsInstallation 46 To install an overhead paging system:1. If necessary, remove the plastic cover from

Synapse Installation Guide Back to ContentsInstallation 47 Connecting a Music on Hold SourceTo install a music on hold source:1. Use the suppl

Synapse Installation Guide Back to ContentsInstallation 48 SB67040 Cordless Handset InstallationCharger InstallationPlace the handset in the c

Synapse Installation Guide Back to ContentsPreface 4 PREFACEThis Installation Guide provides instructions for installing and setting up your S

Synapse Installation Guide Back to ContentsInstallation 49 Battery InstallationThe Cordless Handset uses a rechargeable 2.4v nickel-metal hydr

Synapse Installation Guide Back to ContentsInstallation 50 Battery ChargingCharge the handset battery for at least 16 hours before use. When f

Synapse Installation Guide Back to ContentsInstallation 51 TL7600 Cordless Headset InstallationCharger InstallationTo install the TL7600 charg

Synapse Installation Guide Back to ContentsInstallation 52 Battery InstallationInstall the battery as shown below. For optimal performance, ch

Synapse Installation Guide Back to ContentsInstallation 53 Battery ChargingAfter installing the battery, charge the headset by placing it in t

Synapse Installation Guide Back to ContentsGetting Started 54 C HAPTER2GETTING STARTEDThis chapter gets you started with configuring the Synap

Synapse Installation Guide Back to ContentsGetting Started 55 PSTN Gateway FeaturesFigure 28 illustrates the PSTN Gateway features and connect

Synapse Installation Guide Back to ContentsGetting Started 56 Figure 29 and Table 5 provide an illustration and description of the PSTN Gatewa

Synapse Installation Guide Back to ContentsGetting Started 57 T1 Gateway FeaturesFigure 30 illustrates the T1 Gateway features and connections

Synapse Installation Guide Back to ContentsGetting Started 58 Figure 31 and Table 6 provide an illustration and description of the T1 Gateway

Synapse Installation Guide Back to ContentsPreface 5 Topic NavigationThis Synapse Installation Guide features easy navigation between topics a

Synapse Installation Guide Back to ContentsGetting Started 59 SIP Gateway FeaturesFigure 32 illustrates the SIP Gateway features and connectio

Synapse Installation Guide Back to ContentsGetting Started 60 Figure 33 and Table 7 provide an illustration and description of the SIP Gateway

Synapse Installation Guide Back to ContentsGetting Started 61 Gateway Front Panel InterfaceYou can access basic information and perform some c

Synapse Installation Guide Back to ContentsGetting Started 62 Gateway ConfigurationPress / in the Gateway main menu until Configuration is h

Synapse Installation Guide Back to ContentsGetting Started 63 4. Enter the static IP address for the Gateway. An IP address consists of four &

Synapse Installation Guide Back to ContentsGetting Started 64 Upgrade Gateway SoftwareYou can also upgrade Gateway software using the WebUI. S

Synapse Installation Guide Back to ContentsGetting Started 65  If the upgrade process is interrupted by removing the server connection, no re

Synapse Installation Guide Back to ContentsGetting Started 66 ATA FeaturesWhen an ATA is first connected to your LAN, the two FXS ports are co

Synapse Installation Guide Back to ContentsGetting Started 67 Figure 38 and Table 8 provide an illustration and description of the ATA front p

Synapse Installation Guide Back to ContentsGetting Started 68 ATA Front Panel InterfaceYou can access basic information and perform some confi

Synapse Installation Guide Back to ContentsInstallation 6 C HAPTER1INSTALLATIONThis section describes the physical installation of the Synapse

Synapse Installation Guide Back to ContentsGetting Started 69 ATA ConfigurationPress / in the ATA main menu until Configuration is highlight

Synapse Installation Guide Back to ContentsGetting Started 70 For more information, see the Synapse Administrator’s Guide at www.telephones.at

Synapse Installation Guide Back to ContentsGetting Started 71 Deskset IP SettingsSynapse devices are connected to a LAN so they can communicat

Synapse Installation Guide Back to ContentsGetting Started 72 To set the IP Configuration:1. From the SB6702x Deskset IP Settings menu, press

Synapse Installation Guide Back to ContentsGetting Started 73  Pressing when the cursor is positioned next to a dot deletes the dot and the

Synapse Installation Guide Back to ContentsGetting Started 74 Upgrade Deskset SoftwareSee “Updating Devices” on page 89 to update the Deskset

Synapse Installation Guide Back to ContentsSystem Configuration 75 C HAPTER3SYSTEM CONFIGURATIONYou can configure the Synapse system using the

Synapse Installation Guide Back to ContentsSystem Configuration 76 WebUI OverviewIf two Synapse devices are connected to the LAN, and as long

Synapse Installation Guide Back to ContentsSystem Configuration 77 Accessing the Administrator WebUITo access the browser interface and log on

Synapse Installation Guide Back to ContentsSystem Configuration 78 Click topics from the navigation menu on the left side of the WebUI to see

Synapse Installation Guide Back to ContentsInstallation 7 System OverviewAT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to

Synapse Installation Guide Back to ContentsSystem Configuration 79 Error HandlingIf you type an invalid value into one of the WebUI fields and

Synapse Installation Guide Back to ContentsSystem Configuration 80 System SettingsTo configure a newly installed Synapse system, see the Synap

Synapse Installation Guide Back to ContentsSystem Configuration 81 using those telephone numbers. The T1 Gateway and SIP Gateway use the Direc

Synapse Installation Guide Back to ContentsSystem Configuration 82 Configuring a Trunk Port (FXO) Door PhoneYou can configure a Trunk Port (FX

Synapse Installation Guide Back to ContentsSystem Configuration 83 3. Click .4. Remove the door phone trunk from the Default Routing Priority

Synapse Installation Guide Back to ContentsSystem Configuration 84 5. Route the door phone trunk to the desired destination. This ensures that

Synapse Installation Guide Back to ContentsSystem Configuration 85 To configure a trunk port (FXO) door phone (Line Appearance mode):1. Enable

Synapse Installation Guide Back to ContentsSystem Configuration 86 3. Click .4. Route the door phone trunk to the desired destination. This en

Synapse Installation Guide Back to ContentsSystem Configuration 87 Figure 44. SB6703x Deskset PFKsFigure 45. SB6702x Deskset PFKsSelect None

Synapse Installation Guide Back to ContentsSystem Configuration 88 Line ConfigurationIf your system uses Centrex lines, you must enter an outb

Synapse Installation Guide Back to ContentsInstallation 8 AT&T SB67040 Cordless Accessory Handset (Optional, requires SB67030/031 Deskset)

Synapse Installation Guide Back to ContentsSystem Configuration 89 Updating DevicesNew software versions improve system functionality. All Syn

Synapse Installation Guide Back to ContentsSystem Configuration 90 To update all devices to the latest software version:1. In the navigation m

Synapse Installation Guide Back to ContentsSystem Configuration 91 If the automatic process does not work, you can manually upgrade a Deskset,

Synapse Installation Guide Back to ContentsSystem Configuration 92 Product RegistrationIn order to keep your system up to date with the latest

Synapse Installation Guide Back to ContentsSystem Configuration 93 To register your Synapse system:1. Open a new browser tab and navigate to t

Synapse Installation Guide Back to ContentsTroubleshooting 94 C HAPTER4TROUBLESHOOTINGIf you have difficulty operating your system, try the fo

Synapse Installation Guide Back to ContentsTroubleshooting 95 Common Troubleshooting ProceduresFollow these procedures to resolve common issue

Synapse Installation Guide Back to ContentsTroubleshooting 96 Figure 46. PSTN Gateway Reset ButtonFigure 47. Deskset Reset ButtonResolving G

Synapse Installation Guide Back to ContentsTroubleshooting 97 To resolve an incorrect system clock:If the system clock displays the wrong time

Synapse Installation Guide Back to ContentsTroubleshooting 98 Resolving Audio Echoes (PSTN Gateway)If excessive echo occurs on outside calls c